6/10 Cukup Baik
Richard
Bepergian dalam rombongan, Bepergian bersama keluarga
29 Jul 2025
Disukai: Kebersihan, staf & layanan, fasilitas
The property I stayed at was the Sunrise location. It seemed a little dated. While the selection of food and the buffet was good, the restaurants seemed a little bland for the price compared to other all inclusive resorts. The mixed drinks were good though. The issues I had were the hard sell of the / timeshare package, the fake resort credits and the confusion on transportation. We traveled with a group of 12 people and they tried to charge us for private transportation knowing that we wanted standard transportation, which is half the cost. Then after that reservation was charged to the main room, mind you, we paid for 5 rooms total, they tried to double charge us for transportation both ways. It was almost like we were held hostage before we could leave. We almost missed our flight trying to fix the error. Second, the store credits. With our rooms we had $500 in resort credits. They could be used for different things but of course what they could be used for was jacked up in price. For instance, a standard spa massage was $300 for 1 hour! I'm sure they aren't paying the staff $50 per hour. At the gift shop, all you could use the credit for was for overpriced subpar cigars or tequila. In the end, I didn't even use the credits. Last, was the timeshare presentation. It was the typical "let me talk to my manager" trick and let me offer one more thing. For the price of this property, you would think they wouldn't use sleazy tactics to sell you overpriced packages.
Richard
Menginap 4 malam pada bulan Juli 2025
