Hotel murah di Puerto Morelos

"Hotel, staff and service were a 10. Only draw back was the seaweed on the beach, but I don't hold the hotel responsible for this. I would definitely go back regardless of the seaweed."

"Dafne was an outstanding ambassador. We give her 5 Stars. She was attentive to our needs and took care of us. And checked in with us daily. The staff was great. The resort was at less than 50% capacity, therefore, the restaurants rotated being open and closed which limited our options throughout the two week stay. It’s a newer resort which is a big plus. Very clean facility in all aspects."

"Many of the staff were indifferent and seemed to be bothered to assist. Platinum Club staff members were rude and extremely condescending. I booked a 9 night 10 day vacation and Platinum staff told me no menu restaurants were available for my entire stay and I would have to eat at the buffet every day. I told the staff member to cut off my wrist band and return my money! Of course when I walked out, menu restaurants became available. My recommendation is management staff need to get out of the...

"It’s was wonderful, great location, super friendly staff. Loved all the daily extra activities that were offered. Cons: tips were expected at every meal"

"Loved that property was very clean and room service was done every day as far as cleaning room. If you are looking for that outdoor area and beach open spaces area , this is it. Staff was always available and treated very nicely. Breakfast buffet was excellent and waiters’ service was great. Also the juice service was really tasty. Cannot say much about other amenities because I did not use them."

"We had some good moments during our vacation, but we also had some disappointing experiences. There were too many mosquitoes inside and outside our room. It was also very hard to book a restaurant. One night, we had to eat dinner at 9:00 p.m., which was too late for our family. We rented a pool cabana bed twice, and the staff took very good care of us. We also received two free cabana uses through our Prime membership, which we appreciated. But one day, my granddaughter suddenly needed a...

"This was our first time visiting a resort and it was by far amazing. However, next time we will be booking the adult only side."

"On arrival I found the beach to be ankle deep in foul smelling seaweed. The pool was a construction zone with a film of cement dust covering all the pool chairs and the water. It was completely unusable. No attempt had been made by the hotel to inform me about this in advance. After numerous discussions with the reception staff eventually they moved me to another much better property of their 20.minutes walk from the downtown. I suggested they clean the seaweed themselves but they said it was...

"Clean room, nice staff,kid friendly, family friendly. Irving was extremely attentive and helpful to us all!"

"The ocean had a lot of red algae so we couldn’t swim in it, but the pools were amazing, so it really didn’t matter. Beautiful property!"

"Tiene una excelente ubicacion. Todo queda cerca, cebtro comercial, lugares para comer y sobre todo la playa."

"This is a really hard review to write. The staff tried so hard to make sure everything was good, but at the first sign of us not being satisfied - they turned on us. You could tell we were “that Expedia couple who only gave 4 stars”… The beach is unusable and the seaweed is literally out of control… like 2-4ft high piles on the beach… right in front of the diamond club. Completely disgusting to look at and to smell. Not the hotel’s fault, but if you are going for a beach holiday- this is not...

"The people that were working were nice but it seemed like certain workers didn’t know certain things we came for a 25 year wedding anniversary and also me and my wife birthday weekend the property is nice the pool the beach and my favorite was the Ro Marley restaurant I was upset when I made reservations for a certain day just to be told that the restaurant wasn’t open when I had called and made reservations and told them that we’re there celebrating birthday. There was supposed to be some type...

"Property was beautiful and amazing. So happy we chose the Hideaway side and paid the extra for the Diamond Club as it was well worth the money. Staff was amazing and property was well maintained. Didn't want to come home!"

"Habitación muy limpia, el lugar muy lindo y tranquilo."