Hotel Ramah Hewan Peliharaan di Puerto Morelos

"Awful staff, very rude, cater to loud, showy people that pay to get their way. Still waiting for a refund on 3 nights of upgrade. Had to move rooms twice, unhelpful and staff do not acknowledge concerns."

"We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride...

"Very nice room and environment. The beds were very hard, but we loved everything else about the room. Breakfast was good and we could order it in advance so they could prepare it and we didnt have to wait. Very good service overall!"

"Très bien merci pour votre gentillesse"

"Die Unterkunft liegt wunderbar im Dschungel und ist somit auch ein sehr ruhiger und erholsamer Ort. Wir haben dort sehr lecker zu Abend gegessen und es gibt auch eine größere Auswahl zum Frühstück, welches ebenfalls sehr lecker war. Unser Zimmer war ok, es hätte ein wenig sauberer sein können. Die Kinder hatten viel Spaß im Pool und haben sich für die Tiere vor Ort begeistert. Wir waren nur eine Nacht dort, aber vollkommen ausreichend für eine Durchreise."

"Accommodations are very clean, great location, staff are very friendly and helpful. This Accommodation would be great for short term guests but falls very short on long term guests. I was booked for 7 weeks but was expected to go that long without fresh sheets and towels unless I was willing to pay for them. When I wanted to send my linens to Rush Laundry for much less than what they wanted to charge me, I was told that I couldn't send their property out...on the original booking it stated that...

"Pleasantly surprised. This looks like a small motel, but is an apartment complex that rents out a few units. The kitchen was well equipped and the bedroom a separate from the kitchen dining room. Just a few blocks from the beach… and a great beach club. For a low budget trip, this place was just great. The staff did not speak any english but google translate helped to facilitate good communication. "