Search Hotels Near Petempich Bay, Puerto Morelos

"Pros- Most of the staff were very nice and accommodating. The nighttime restaurant staff were well trained and fun. The bartenders were good at their job. The food was very pretty. If you have kids that enjoy water slides they may enjoy them for a while. Cons- There were not enough fun activities. The only things that were interesting to my 19 yr old was the beach volleyball and water volleyball. There was nothing that my 15 yr old was interested in. (He doesn't like sports) My 19 yr old really wanted to do kareoke but was not able to get in to it because of timing of dinner and limited availability of singing spots. The nighttime activities stop way too early. There needs to be table tennis or pool table or something that people can do. It just was not a very fun organized place. As for the food, the nighttime restaurants were pretty good, but if you like dessert this is not the place to be. The buffet food was very pretty and plentiful but was not very tasty. I also was very worried about the food safety because the food that was supposed to be cold was lukewarm. My 15 yr old and I got gastrointestinal sickness and were sick for 3 days, can't be sure it was from that but it was suspicious. Then, we had to pay $60 to the hotel for meds (anti-diarrhea and nausea) for our sickness. (Nice souvenirs) Room service was very slow and unreliable. Booking through Expedia means you get walked farther out of the way to check in and they want to upsell other things to you wasting vaca"

"Friendly and accommodating staff. Johan went out beyond to make sure our group of 7 had what we needed, helped our group with dinner reservations as the app was hard to navigate and book dinner for a group. Nice pools, we only hung out in the big pool that had activity’s and music. But the chill out pool and swim up bar would be a nice place for someone who likes it a little quieter. "

"Lazy river was perfect"

"More daily activities- there wasn’t much to do during the day. The rooms were clean and the food was most good. The Buffett was sometimes not great."

"I have mixed feelings about my stay at this Hilton. While there were definitely some positive aspects, there are also areas that could be improved. The bell staff and the team assisting on the beach were consistently kind, attentive, and helpful, which I truly appreciated. However, the front desk experience felt less warm and could benefit from a more welcoming approach. The beach itself was not as nice as expected, and the number of amenities felt somewhat limited considering the number of guests at the resort. At times, it felt a bit crowded. As for the dining experience, the buffet offered a decent variety, but it lacked a “wow” factor and didn’t stand out compared to other resorts. Overall, it was a good stay, but with a few improvement, particularly in service consistency and amenities, it could be a much better experience."

"Stunning views and great for kids, though food variety could improve We recently stayed at this resort with our 4-year-old, and she had the absolute best time. The property is exceptionally clean, and the rooms are amazing. A huge plus is that all rooms are sea-facing, so you can’t go wrong with the view! There is plenty to do for kids, which kept her busy and happy throughout the trip. A few things to note: as vegetarians, we found the food options a bit limited. While the quality was good, the variety/spread wasn't very large. Also, a small tip for the resort: more popcorn for the kids' movie nights would be great! Tips for future travelers: Dining: Book your steakhouse reservations early; it’s not a walk-in spot. Spa: The spa isn't inclusive, so make sure to schedule your own appointments. Packing: The Sensira shop is quite expensive. I’d recommend bringing your own beach toys and essentials from home."

"Clean room, friendly staff, food was great. The only thing was the beach it was just ok "

"All of the staff was incredibly wonderful. They were very helpful anytime we had questions. The bartenders were always making sure everyone was having fun. One thing that could use improvement is the restaurant booking system. It seemed that it just made more sense to go to the lobby and book your restaurant for the evening rather than battle the website or app which always showed everything was full. I have also stated all inclusive before where you could book multiple restaurants for a few days rather than the pressure of having to do it each morning, especially if you have an excursion. I also found that the restaurants weren’t even full when you went so that we made it frustrating that a lot of times you couldn’t get a reservation. The food was good, not the best I’ve had at an all-inclusive, but I always left full! One of my favourite things about this resort was how compact all of the amenities were. While I wouldn’t say it’s a tiny resort, everything was within a 3 to 5 minute walk at the most. All of the restaurants were together, and all the entertainment was really close to the restaurants. The spa was lovely as well! We were very burnt when we went and they did a good job nurturing our sunburns while still giving us a relaxing massage/facial."

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