Playa del Carmen hotel guide. Melia hotel in Playa del Carmen, Quintana Roo

"Our family had an awesome time staying at this resort! The only improvement opportunities I can share are: My wife and I came to celebrate our 25th anniversary and have a vow renewal ceremony. The room we were given had two small beds rather than a king bed. It took two days to get switched to a room with a king bed. A large portion of the resort was closed for remodel but this was not disclosed prior to us arriving. Food at La Hacienda was not good. Very bland flavor and could not even eat my steak. Reservation restaurant food should be better than the buffet. Other than these things, we really enjoyed our stay. All staff were amazing, friendly, and helpful. "

"Na"

"Amazing "

"Yes"

"Great place "

"Spacious and clean room, nice pool and jacuzzi. But check-in experience lengthened by invitations to a sales pitch. The food and drinks in the hotel restaurants were underwhelming, poor quality even the simplest classic cocktails."

"The rooms were very clean, staff was very friendly and helpful, outdoor pool was nice. There is no beach front and the seaweed has taken over what is there. The common areas were not busy at all, this may be due to part of the resort being residential. Overall a good resort. "

"Hotel overall was nice. However, one of the reasons we booked was the advertised free shuttle to the airport, but when we arrived, we were told we had missed a window to book and we had to pay ~$85 for transport. "

"Reception staff was so rude not at all helpful. Beach had sea weed all around. Only 3 restaurants were open. "