Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

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Luxury
5.0 star property
9.4

Exceptional

Exclusive elegance by the ocean

Breathtaking ocean views greet you at this stunning beachfront property in Cancun. Enjoy exclusive butler service, a rooftop pool with a bar, and delicious dining options.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Room options

View all photos for Turquoize Ocean Front Master Double

A modern hotel room with a balcony, a sofa, a coffee table, and a view of the ocean.

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 64 sq m
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master Double

A hotel room with a bed, a sofa, a chair, a small table, and a desk. There is a large window with a view of the ocean.

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 64 sq m
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

A modern hotel room with a balcony, a sofa, a coffee table, and a view of the ocean.

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 64 sq m
  • Sleeps 3

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

A balcony with a view of the ocean, two chairs, a small table with a vase, and a bathtub.

Turquoize Sky Swim Up Ocean Front Master Double

  • Ocean view
  • 64 sq m
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master King

A hotel room with a large bed, a desk, a chair, a sofa, and a view of the ocean.

Turquoize Sky Swim Up Ocean Front Master King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 64 sq m
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

A modern hotel room with a balcony, a sofa, a coffee table, and a view of the ocean.

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(27 reviews)
  • Ocean view
  • 64 sq m
  • Sleeps 3

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About the area

Located on the beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is in Zona Hotelera, a neighbourhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. El Sol de Cancun and Cancun Cultural House are also worth visiting. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • A beach with clear turquoise water, rocky formations with green algae, and a city skyline in the background.
    Gaviota Azul Beach
    3 min walk - 0.3 km
  • A shopping mall with a Starbucks and a sign for Viva Cancún.
    Plaza Caracol Mall
    11 min walk - 0.9 km
  • A beach with turquoise waves, sandy shore, and tall buildings in the background.
    Forum Beach
    11 min walk - 0.9 km
  • A beach with clear turquoise water, a wooden pier extending into the sea, and a distant overwater structure.
    Caracol Beach
    12 min walk - 1.0 km
  • Cancun Convention Center
    9 min walk - 0.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    31 min drive

Restaurants

  • Mandala
    7 min walk
  • Hooters
    7 min walk
  • Tradewinds
    1 min walk
  • Vips
    6 min walk
  • La Bastille
    1 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

  • Property highlights
  • Close to Caracol Beach and Hotel Zone Beaches, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive provides 2 poolside bars, a corner/local shop and a rooftop terrace. Treat yourself to hydrotherapy, a manicure/pedicure or a massage at Zen Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. The gym offers fitness classes and yoga classes; other things to do include beach volleyball, scuba diving and parasailing. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
  • You'll also enjoy perks such as:
    • An outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking and valet parking
    • An outdoor tennis court, newspapers in the reception and wedding services
    • Beach umbrellas, luggage storage and concierge services
    • Guest reviews give top marks for the beach locale and helpful staff
  • Room features
  • All 160 rooms feature comforts, such as private outdoor hot tubs and 24-hour room service, in addition to perks, such as furnished balconies and laptop-compatible safes.
  • Other amenities include:
    • Bathrooms with rainfall showers and designer toiletries
    • 48-inch flat-screen TVs with digital channels
    • Wardrobes/cupboards, balconies and coffee/tea makers

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

  • All non-motorised water sports are included.

Lessons/classes/games

    • Aerobics
    • Cooking
    • Pilates

Entertainment

    • On-site entertainment and activities
    • On-site live performances

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Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 820 out of 1000 reviews
Rating 8 - Good. 100 out of 1000 reviews
Rating 6 - Okay. 31 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Food options and quality was wonderful. Butlers took care of us.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Very nice clean resort and the staff was exceptional and very friendly
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Everything was amazing from beach views, food, service, would definitely go back! Made our one year anniversary very memorable!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for vacation! No matter if you are friends, couple,family with kids ...everyone will be happy here! The stuff was amazingly friendly and helpful ! The place is new fresh super clean! Food amazing! The favorite was French restaurant! we ate there twice. The view from hotel is ocean view no matter where you look:) I miss this place already....
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience and friendly staff.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great food options very clean and beautiful beach
Stayed 6 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food and location
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. The staff were truly exceptional !
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
From the time we arrived to the time we left was absolutely seamless. Staff from concierge to house keeping were terrific. 6 nights not enough time to do half of the activities available will be planning a trip back.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are very friendly!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Can’t say enough about this amazing resort. My wife and I are bought celiac They went above and beyond to cater for our needs and the food was amazing The pool on the beaches are the next level. Organizing trip for next year.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a good view from the room
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Hyatt Zain’s Cancun, lived the beach.
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing and our Butler Miguel was beyond stellar. All Turquoize staff were incredible
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The resort was great! Good food, great service and nice rooms.
Stayed 5 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are friendly
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort with top-notch staff. Food selections were awesome too.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the food, staff was super friendly,we love everything.
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spotless Room, Outstanding Staff: Starting with Ms Norma. our housekeeping, Miguel and David excellent Butlers, and ghe bell man Mr. Angel. Excellent Service- A 5 Star Resort
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually, we were a llittle surprised by the "families" staying at the resort this year. Kids in the hot tub, a new playground. We stay at the "Turzuoize" where we liked the more "adult" atmostphere in prior years. It turns out that we were paying more money for a rooftop pool. Something I would not have opted to do.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and views, unbelievable friendly and efficient service, lots of restaurants and food options, many pools and different beaches just an incredible experience
Stayed 6 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Easy check in and check out.. very good communication.. cleanliness.!!
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff exceeded our expectations every step of the way.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the events are perfect
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly
Stayed 3 nights in Sep 2024