Kolam renang outdoor

Ulasan untuk Eastin Ashta Resort Canggu

4 out of 5
Eastin Ashta Resort Canggu
Jl. Munduk Catu No.8, Canggu, Kuta Utara, Canggu

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 286 dari 401 ulasan" "
Penilaian 8 - Bagus. 90 dari 401 ulasan" "
Penilaian 6 - Cukup Baik. 13 dari 401 ulasan" "
Penilaian 4 - Buruk. 6 dari 401 ulasan" "
Penilaian 2 - Sangat Buruk. 6 dari 401 ulasan" "

9,6/10

Kebersihan

9,6/10

Staf & layanan

9,4/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

lisa

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Would go back just for the breakfast buffet, pool, gym, and overall environment. It’s beautifully appointed and the in room massage was one of the best I’ve had. Would definitely go back again!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Jari pada tanggal 27 Mei 2024
Dear lisa, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for recognizing our decent breakfast selections, pool, and gym. We are also glad that you enjoyed the in-room massage service.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

8/10 Bagus

Nina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice Hotel, but very noisy
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Jari pada tanggal 27 Mei 2024
Dear Nina, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating the comfort of our hotel. We are located in a convenient location that close to the main attractions, but there are a few ongoing projects and new venue next door that may generate noise in the area. We apologize for any inconvenience this may cause.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

AKHTAR, Mesa

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Property is well kept. Staff is helpful and kind. Breakfast is great. Only downside is a club next door. Tuesday and Friday nights are loud- all night.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Jari pada tanggal 27 Mei 2024
Dear AKHTAR, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating the delicious breakfast selections and enjoyed the exceptional service from our team. We apologize for the noise from the venue next door. It's a new establishment and while we were initially unaware of their exact nature, their recent trial event made it clear they may generate noise. We have addressed this with the local community to find a solution that works for everyone.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

4/10 Buruk

Abbas

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Overall I’d give the Eastin at this moment a 4/10: - Location is central and in a happening area of Canggu - Cleanliness: Rooms depending on your luck smell mouldy as it’s located next to the beach - Noise Levels: Desa Kitsunè opened next door so it’s really noisy on nights they’re holding events My wife and I had to cut our stay short at this hotel given their pool was under renovation and we just couldn’t bear the noise as we were working remotely and needed a good nights sleep. For the same budget there are many other options to choose from in Canggu - sadly a miss despite other reviews you may read.
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Jari pada tanggal 23 Mei 2024
Dear Abbas, Thank you very much for taking the time to let us know about your experience during your stay with us. We sincerely apologize that your stay at Eastin Ashta Resort Canggu did not meet your expectations.Thank you for appreciating our convenient location, close to the main attractions. Your feedback on the rooms will be shared with relevant department for improvement. We apologize for the noise from the venue next door. It's a new establishment and while we were initially unaware of their exact nature, their recent trial event made it clear they may generate noise. We have addressed this with the local community to find a solution that works for everyone.We hope that the inconveniences you endured do not stop you from staying with us in the future and that we are given another chance to prove our high standards to you.Kind regards, Jari Nielsen

10/10 Sangat Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

Simmui

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The facility were great ie gym. Great breakfast. Excellent location to everything including beach 😍
Menginap 4 malam pada bulan April 2024
Tanggapan dari Jari pada tanggal 20 Mei 2024
Dear Simmui, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for recognizing our convenient location that close to the main attractions. We are also glad that you appreciate our gym, and the delicious breakfast selections.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

6/10 Cukup Baik

T

Disukai: Kebersihan
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Harleen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Taekyung

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
다들 아시다시피 짱구에서는 쇼핑이나 외식 등 즐길거리가 많아요! 호텔 위치가 워낙 좋아서 다 걸어다닐 수 있는게 장점이구요. 걱정하시는 것처럼 밤에 엄청 시끄러운 정도는.. 아닙니다. 여자친구는 좀 설쳤다구 하는데 저는 잘잤어요. 아침 조식도 맛있으니까 꼭 드시길 추천바랍니다.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jari pada tanggal 23 Apr 2024
Dear Taekyung, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for recognizing our strategic location, close to main attractions, and the delicious breakfast selections. We are located in a strategic location, but there are a few ongoing projects that may cause noise in the area. We apologize for any inconvenience this may cause.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

Emily

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was in a very good location. The staff was really nice and friendly. There were many things to do around the area and a lot of different restaurants. Will defiantly stay here again next time I come to Bali.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Jari pada tanggal 23 Apr 2024
Dear Emily, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating our convenient location, close to main attractions. We are also glad that you enjoyed the exceptional service from our team.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

Rosalie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel was beautiful, very clean & the staff was very friendly and helpful! I really enjoyed my stay! Recommend a 10/10
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Jari pada tanggal 22 Apr 2024
Dear Rosalie, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating the hotel ambience, cleanliness, and the exceptional service from our team.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

8/10 Bagus

Arthur

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There's construction happening next door which is very noisy in the mornings.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Jari pada tanggal 19 Apr 2024
Dear Arthur, Thank you very much for taking the time to let us know about your experience during your stay with us. We sincerely apologies that your stay at Eastin Ashta Resort Canggu did not meet your expectations.We are located in a strategic location, but there are a few ongoing projects that may generate noise in the area. We apologize for any inconvenience this may caused.We hope that the inconveniences you endured do not stop you from staying with us in the future and that we are given another chance to prove our high standards to you.Kind regards, Jari Nielsen

10/10 Sangat Bagus

Simon

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Magnifique hôtel, le personnel vraiment sympathique, service impeccable ! J'avais une chambre au dernier étage avec vue sur l'océan 😍
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Jari pada tanggal 19 Apr 2024
Dear Simon, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating the comfort of our rooms. We are also glad that you enjoyed the exceptional service from our team.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

Yulia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel in a busy area walking distance to the beach. Very nice rooms and friendly staff
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Jari pada tanggal 8 Apr 2024
Dear Yulia, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating our convenient location, and comfort of our rooms. We are also glad that you enjoyed the friendliness service from our team.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

Linda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Enjoyed the hotel and pool area.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Jari pada tanggal 8 Apr 2024
Dear Linda, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating the relaxing ambience of the pool and hotel area.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

8/10 Bagus

Mark, Langwarrin

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel with amazing services. Staff could not be more helpful and friendly. One one thing I would suggest is possibly a sail shade even just over half the pool as the sun can get extremely hot. Apart from that we cannot fault the hotel
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Jari pada tanggal 8 Apr 2024
Dear Mark, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for enjoying the exceptional service from our team. Your feedback on the shade around the pool will be shared with relevant department for improvement.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

8/10 Bagus

Madeleine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Jari pada tanggal 5 Apr 2024
Dear Madeleine, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating our convenient location that close to the main attractions.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

Matija

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All was good.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jari pada tanggal 27 Mar 2024
Dear Matija, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

Zubareva

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Februari 2024

8/10 Bagus

Jayden

Disukai: Staf & layanan
Menginap 5 malam pada bulan Februari 2024

10/10 Sangat Bagus

Peter

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Februari 2024

10/10 Sangat Bagus

Roger

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Everton

Menginap 5 malam pada bulan Februari 2024

10/10 Sangat Bagus

Dylan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great rooms
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Jari pada tanggal 26 Feb 2024
Dear Dylan, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating the comfort of our rooms.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

Shane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 8 malam pada bulan Februari 2024

2/10 Sangat Buruk

Tatsuji

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
高圧的
とにかく受付から掃除スタッフに至るまで高圧的で閉易しました。
Menginap 9 malam pada bulan Februari 2024
Tanggapan dari Jari pada tanggal 26 Feb 2024
Dear Tatsuji, Thank you very much for taking the time to let us know about your experience during your stay with us. We sincerely apologize that your stay at Eastin Ashta Resort Canggu did not meet your expectations.Thank you for your feedback! We appreciate your insights and will share them with the relevant departments to help us improve our services.We hope that the inconveniences you endured do not stop you from staying with us in the future and that we are given another chance to prove our high standards to you.Kind regards, Jari Nielsen

10/10 Sangat Bagus

Emma

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff and a great stay!!
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Jari pada tanggal 26 Feb 2024
Dear Emma, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating the friendliness service from our team.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

Sandra

Disukai: Kebersihan, kondisi & fasilitas properti
Fabulous clean and comfortable. Great staff. Awesome buffet. Thanks 🙏
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Jari pada tanggal 18 Feb 2024
Dear Sandra, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for recognizing the cleanliness and comfort of our rooms. We are also glad that you appreciate the exceptional service from our team and decent breakfast selections.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

8/10 Bagus

Tehgan, Coogee

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bird sounds on roof if your on a higher level I had to ask to be moved rooms on the second night as I got no sleep.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Jari pada tanggal 8 Feb 2024
Dear Tehgan, Thank you very much for taking the time to let us know about your experience during your stay with us. We sincerely apologise that your stay at Eastin Ashta Resort Canggu did not meet your expectations.We sincerely apologize for the bird sounds near your room. We understand this can be disruptive, and we appreciate you bringing it to our attention. Your feedback will be shared with the relevant department for consideration of possible improvements.We hope that the inconveniences you endured do not stop you from staying with us in the future and that we are given another chance to prove our high standards to you.Kind regards, Jari Nielsen

10/10 Sangat Bagus

Hannah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Februari 2024

10/10 Sangat Bagus

Marcell

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Would def stay again!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Jari pada tanggal 13 Feb 2024
Dear Marcell, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

seung jun

Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

tsuyoshi

Disukai: Kondisi & fasilitas properti
ご飯が美味しい
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Jari pada tanggal 30 Jan 2024
Dear tsuyoshi, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating our food quality.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

8/10 Bagus

Marianne

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan Januari 2024

6/10 Cukup Baik

Mina

위치가 좋다고 하여 예약했고 무난 했어요. 바닥은 좀 더러웠어요. 발바닥이 까매짐..
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Jari pada tanggal 24 Jan 2024
Dear Mina, Thank you very much for taking the time to let us know about your experience during your stay with us. We sincerely apologies that your stay at Eastin Ashta Resort Canggu did not meet your expectations.Thank you for appreciating our convenient location. We truly value your feedback on the rooms, and it will be shared with the relevant departments for ongoing improvement. We continuously strive to enhance the quality of our guest experience.We hope that the inconveniences you endured do not stop you from staying with us in the future and that we are given another chance to prove our high standards to you.Kind regards, Jari Nielsen

10/10 Sangat Bagus

Mike

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely hotel and staff
Lovely hotel with great service. Clean, great pool and excellent breakfast. Gym is well equipped and all machines properly functioning Staff are first class.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Jari pada tanggal 24 Jan 2024
Dear Mike, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for appreciating the high-quality service from our team. We are glad that you recognize the cleanliness of our hotel, pool, and decent breakfast selections as well as well equipped gym facilities.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

Tranaldo

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 9 malam pada bulan Desember 2023

10/10 Sangat Bagus

Joyce

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay in Canggu
Beautiful stay. Very close to the beach, restaurants and shops. The service was stellar! They were kind, gracious and helpful. Massages were in house. Breakfast & menu items were great. Lots of variety.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Jari pada tanggal 12 Jan 2024
Dear Joyce, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for recognizing our strategic location, in-room massage, diverse breakfast selections, and varied menu options. We are also glad that you appreciate the high-quality service from our team.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Jari Nielsen

10/10 Sangat Bagus

Elizabeth, Coburg

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023

10/10 Sangat Bagus

maeve

Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Mathias

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 15 malam pada bulan Desember 2023

10/10 Sangat Bagus

Frances

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Desember 2023

10/10 Sangat Bagus

Cansu

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There was a construction happening next to hotel which was annoying
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Andri pada tanggal 30 Des 2023
Dear Cansu, Thank you very much for taking the time to let us know about your experience during your stay with us.We are located in a convenient location, but there are a few ongoing projects that may cause noise in the area. We apologize for any inconvenience this may cause.We hope that the inconveniences you endured do not stop you from staying with us in the future and that we are given another chance to prove our high standards to you.Kind regards, Andri Kurniawan

2/10 Sangat Buruk

Jenny

Bepergian bersama keluarga
BEWARE: BED BUGS AT THIS PROPERTY IRRESPONSIBLE MANAGEMENT We had booked a 6-night stay at this hotel but cut our stay short due to recurring bed bug bites found after 3 nights. My sister woke up every morning with new red dots and was diagnosed by both a local doctor (in person) and an international doctor (virtually) with bed bug bites. This was a traumatic experience for us and mentally distressing. However, management attempts to shirk responsibility and refuses to fully refund claiming that the hotel has no bed bugs and the source of such bites could've been from elsewhere. We have strong reason to believe that the hotel is the source of bed bugs: 1) my sister woke up every day with new bites; 2) besides the hotel, we have not been to the same place twice; 3) new bites have only been found in the mornings after spending the night in the hotel; 4) after we left room 215, she stopped experiencing bites; 5) this was the first hotel we stayed in since arriving in Bali. This surely is not coincidental. The hotel did conduct a pest control search post our complaint but found no bed bugs. However, the absence of visible bed bugs and stains does not necessarily negate the possibility of their presence, given they are adept at evading detection even during professional searches. The hotel continues to refuse to refund us, which is utterly unacceptable. Besides bed bugs, this hotel is more 3-star than 4. Pictures are better than reality. BEWARE AVOID. NOT WORTH IT.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Andri pada tanggal 27 Des 2023
Dear Jenny, Thank you very much for taking the time to let us know about your experience during your stay with us. We sincerely apologize that your stay at Eastin Ashta Resort Canggu did not meet your expectations.We are truly sorry for the inconvenience you experienced during your stay at our resort. We maintain rigorous cleaning and pest control protocols to prevent any insect or bug issues in our rooms, and we take any concerns seriously. While several guests stayed in your room before and after you, we received no reports of any bug or insect problems. As previously discussed in our separate email, we've processed a refund for your unused nights in accordance with the terms and conditions of your booking. We hope that the inconveniences you endured do not stop you from staying with us in the future and that we are given another chance to prove our high standards to you.Kind regards, Andri Kurniawan

10/10 Sangat Bagus

Chingyi

Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Linda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was great

6/10 Cukup Baik

Julio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023

10/10 Sangat Bagus

Joshua

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful stay at the hotel, surprised with flowers and cake for my birthday. Staff were beautiful.
Menginap 7 malam pada bulan November 2023
Tanggapan dari Greg pada tanggal 4 Des 2023
Dear Joshua, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at Eastin Ashta Resort Canggu.Thank you for choosing to stay with us for your birthday celebration, and we're thrilled that you appreciated the quality of service provided by our team.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Canggu. Kind regards,Greg Hoehn

8/10 Bagus

Yang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Lance

Menginap 12 malam pada bulan Oktober 2023