Thank you for sharing your feedback about your recent stay at our hotel. We genuinely appreciate all guest reviews as they help us to improve our services and facilities. However, I am sincerely sorry to learn that your experience did not meet your expectations.Maintaining a clean and welcoming environment for all our guests is of the utmost importance to us. We take cleanliness and hygiene very seriously, and I can assure you that this is not a typical representation of the standards we strive to uphold. I will personally investigate the matter with our housekeeping team to identify any lapses and take immediate corrective actions.Regarding the issue with the presence of dogs, please accept my apologies if this caused any discomfort during your stay. While we are a pet-friendly establishment, we do have specific designated areas for guests with pets to ensure the comfort of all our guests. I will reinforce these guidelines with our staff to prevent such incidents in the future.Your feedback is invaluable to us, and we are committed to making the necessary improvements to regain your trust in our hotel. If you are open to giving us another chance, I would be delighted to personally oversee your next reservation and ensure that your stay is enjoyable in every aspect.Once again, I apologize for the inconvenience you experienced. Should you have any further concerns or questions, please don't hesitate to contact me directly at [your email/phone number].Thank you for bringing these matters to our attention, and we look forward to the opportunity to welcome you back for a much-improved stay.