"I booked the Terrace Suite at the Carlton Cannes and paid a significant premium because I expected the terrace to be the highlight of our stay. Unfortunately, it did not live up to the standard or value associated with one of the world’s most prestigious hotels.
The terrace itself is impressively large but felt surprisingly underutilized. There was very little furniture, no thoughtfully arranged outdoor living space, and no elegant dining setup to encourage guests to enjoy the area. For the substantial premium charged for this suite, I expected a beautifully curated outdoor experience rather than what felt like an empty terrace.
We were travelling with our two-year-old daughter, and the terrace had the potential to be a wonderful family space. However, there were no thoughtful touches or suggestions from staff to help make it more functional or enjoyable for families. It felt like a missed opportunity for what could have been an exceptional feature of the suite.
The terrace also appeared to lack regular attention. There were numerous bird droppings, and mosquitoes made it difficult to enjoy the space, with no visible deterrents or preventative measures in place. Considering this is the defining feature of the suite, I expected it to be impeccably maintained and ready for guests to enjoy at any time.
Despite these shortcomings, there were many positives"
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