Dear Ahmed,Thank-you for your feedback and comments. I'm sorry to read about your poor experience with us, I sincerely apologize for our hotel falling short of your expectations.I can advise that we are fitting the balance of our rooms with new air-conditioners this year. All items on our buffet are Halal with exception of the bacon, I regret that this was not conveyed to you by our restaurant staff.Kind regards,

Dear Caerwyn,Thank-you for your valuable comments following your recent stay, it was our pleasure hosting you.Room fridges are planned to be included in our updated room design, our hotel is scheduled for a room refurbishment in 2026.We look forward to welcoming you back to Century City in the near future.Kind regardsJurgen

Good Morning,Thank-you for your feedback and comments following your recent stay. I will share your feedback with my team.Enjoy the rest of your holiday and we hope to welcome you back soon.Kind regards

Dear Craig,Thank-you for your feedback following your recent stay.I appreciate your positive review and hope we can welcome you back in the near future.Kind regards,

Dear Michael,Thank-you for your feedback, it is greatly appreciated.We wish you the best for 2024 and hope to welcome you back soon.Kind regards

Dear Jack,Thank-you for your feedback following your recent stay.I appreciate your feedback.Kind regards

Good Morning,Thank-you for providing us with your feedback.We hope to welcome you back in the near future.Kind regards

Good Morning,Thank-you for your response following your recent stay.It is greatly appreciated.Kind regards,

Dear Susara,Thank-you for sharing your comments with us. I apologize for having only one pedestal in your room, I will follow up to ensure the second one is replaced. We have checked our water temperatures, they are correct. During periods of lower occupancy, the water does take longer to circulate and reach the desired temperature especially during cold weather. Running a water for a little longer before showering does help.Kind regards,

Dear Elmarie,Thank-you for your feedback, I am pleased to note that your company made a sound choice and that you enjoyed your stay with us.I hope we can welcome you back when you visit Cape Town again.Kind regards,Jurgen

Good Afternoon,Thank-you for sharing your experience with me and providing your valuable feedback. I am equally disappointed to read about your experience and extend my sincere apologies. I will address the issues you experienced with my team and ensure corrective action is taken.I welcome you to contact me immediately should you not receive the service you have become accustomed to and I will gladly attend to you personally.Kind regards,Jurgen

Thank-you for your feedback, it is greatly appreciatedKind regards,

Thank-you for your feedback, it is greatly appreciated

Dear Charlotte,Thank-you for your feedback following your recent stay, my team and I hope to welcome you back soon.Kind regards,Jurgen

Good Afternoon,Thank-you for your feedback, I hope we can improve on our service and ensure we can make a better impression on your next stay.Kind regards,Jurgen

Thank-you Joseph for sharing your experience with us and hope we can welcome you back soon.Kind regards,Jurgen

Good Morning Julia,Thank-you for your feedback and bringing your security concerns to my attention. I will share this with our hotel and Century City Security. We pride ourselves on offering a safe environment for our guests and want to ensure guests safety remains top priority.Kind regards,Jurgen

Good Morning,Thank-you for your feedback, I appreciate your comments and we look forward to welcoming you back soon.Kind regardsJurgen

Good Morning Thobela,Thank-you for your detailed feedback and sharing your comments with us. I will pass on your appreciation to Tumi for the great service she provided.We look forward to welcoming you back soon.Kind regardsJurgen

Good Morning,Thank-you for your feedback. Our annual maintenance program has started for the New Year to continue keeping our property in best condition in addition to some new menu items for the breakfast buffet.Kind regards,Jurgen

Good Afternoon Vinoliah,Thank-you for taking the time to share your experience with us. I hope we can improve on your sentiment and trust your next visit will yield a better experience.Kind regards,Jurgen

Good Afternoon Osagie,Thank-you for your valuable feedback and comments.I am pleased our location and facilities adjacent to the hotel added great value to your stay.My team and I hope to welcome you back soon.Kind regards,Jurgen

Dear Guest,Thank-you for sharing your experience with me. I deeply regret your unsatisfactory stay you had with us for which I extend my sincere apologies.I will share your feedback with my team and ensure corrective action is taken.Kind regardsJurgen

Good Afternoon, Thank-you for your feedback and comments following your recent visit. We have taken on a number of new staff, I'm sure our staff will be more guests focused once they settle in. I sincerely apologize for the iron being in a state of disrepair, I will locate the damaged iron and have it replaced. Your breakfast comments are noted, I will ensure the necessary focus on our delivery is maintained. Kind regards Jurgen

Good Afternoon Lauren, Thank-you for your review following your recent stay. I'm pleased you had an enjoyable stay with us. My team and I hope to welcome you back soon. Kind regards Jurgen

Thank-you for sharing your review following your recent stay, it is greatly appreciated. My team and I hope to welcome you back soon. Kind regards,

Good Afternoon, Thank-you for your feedback following your recent stay. Check-in time is 14h00, I'm pleased my team could assist you with an early check-in. We have a limited bouquet of Sport channels available and we will assist with preference channels where possible. I regret you not advising us during your stay of the mattress and air-conditioner concerns, we have spare mattresses and aircon units available.to replace if faulty. My team and I are always here to assist. Kind regards, Jurgen

Thank-you for sharing your feedback following your recent visit. My team and I hope to welcome you back soon. Kind regards, Jurgen

Thank-you for your review following your stay with us, my team and I hope to welcome you back soon. Kind regards, Jurgen

Good Afternoon, Thank-you for your feedback following your recent visit, we look forward to welcoming you back soon. Kind regards, Jurgen

Good Afternoon, Thank-you for your review following your recent stay, we hope to welcome you back soon. Kind regards, Jurgen

Thank-you for your feedback following your recent visit. My team and I hope to welcome you back soon Kind regards

Good Afternoon, Thank-you for taking the time to provide us with your feedback following your last trip. We look forward to welcoming you back soon Kind regards,

Good Afternoon, Thank-you for your detailed feedback and comments following your recent stay. I deeply regret your poor experience during your stay and extend my sincere apologies to you and your family. Our brand does not offer the Full English breakfast and porter services you may have enjoyed at the other hotels in our portfolio. Your housekeeping concerns are noted and will be addressed within our team to ensure better efficiency. . Yours truly, Jurgen General Manager

Dear Caerwyn Thank you for taking the time to review your stay with us, we are glad you enjoyed the location of the hotel.

Thank you for taking the time review your experience at the hotel.

Thank you for the kind feedback provided

Dear John, Thank you for you feedback, we are glad you enjoyed your stay

Dear Desmond Thank you for you feedback, we are glad you enjoyed your stay

Thank you for taking the time to provide us with some valued feedback.

Thank you Aisha for your lovely feedback