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"Excellent, clean hotel with superb breakfast."

"Everyone was very nice and helpful from the front desk to the restaurant room maids health and spa center just one little remark was that children are allowed in the warm pool spa area and it got noisy in the evenings. In my opinion theirs should be a time limit soo customers can go and relax in the evenings on the positive beautiful coastal trails that lead you to the next village peaceful and break taking sunsets and sunrises "

"Excellent service in all areas. Very supportive, welcoming, friendly, helpful front desk staff and staff in the welcoming door area. They are very quick and efficient with their job as well. Creates an amazing atmosphere for guest to want to return to Azores. Breakfast is excellent with plenty of choices and the staff members serving go out of their way to make your breakfast experience amazing to start a beautiful day. Room is very clean and nicely well done when you return at the end of the day. We used bar service only once for quick bite food and the service was amazing here as well. Food was great too. We would definitely recommend this hotel. 100/100 excellent beautiful welcoming place to stay at. "

"Excellent location. Wonderful staff. Front desk reception Sonia is a wonderful person. Definitely would stay again "

"Gauging people for money cleaning very poor"

"My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of what transpired, I would like to go more in depth into their response. We all make mistakes, however, what I found very refreshing was that one, they not only owned up to both incidents, but two, they made every conceivable effort to atone for them. That level of honesty and urgency is ultimately why I would visit this resort again. That level of dignity and respect is very much appreciated and it was because of that that I was able to enjoy the rest of my time there."

"Amazing!!!! Would go again in a heart beat! But expensive "

"It was clean and the bed was extremely comfortable. Got a take out steak sandwich and beer from the restaurant and it was delicious. "