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Ulasan untuk ibis Cardiff Gate - International Business Park

2 out of 5
ibis Cardiff Gate - International Business Park
Cardiff Gate Business Park, Malthouse Avenue Pontprennau, Cardiff, Wales

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 326 dari 1004 ulasan" "
Penilaian 8 - Bagus. 417 dari 1004 ulasan" "
Penilaian 6 - Cukup Baik. 168 dari 1004 ulasan" "
Penilaian 4 - Buruk. 58 dari 1004 ulasan" "
Penilaian 2 - Sangat Buruk. 35 dari 1004 ulasan" "

8,2/10

Kebersihan

8,2/10

Staf & layanan

7,6/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Paul

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Noisy but that's down to other users.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Peter

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was all we needed for our concert in Cardiff but a word of advice. if you need a taxi into town use uber . Taxi company number given by reception The taxi didnt turn up dispite being reassured by company twice it was minutes away. Gave up after an hour late
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Ian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not bad for a couple of nights. But of a pain to walk anywhere due to the location. Quite close to shopping retail park.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Dean

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent value, especially on a Bank Holiday weekend.
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Leslie

Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

WYN

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very professional staff, Clean comfortable rooms
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ramesh pada tanggal 17 Feb 2024
Dear WYN,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, Hotel ManagementIbis Cardiff Gate

10/10 Sangat Bagus

Gerry

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ramesh pada tanggal 10 Feb 2024
Dear Gerry,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, Hotel ManagementIbis Cardiff Gate Hotel

4/10 Buruk

Ian

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramesh pada tanggal 10 Feb 2024
Dear Ian,Thank you for taking the time to tell us about your experience at the ibis Cardiff Gate - International Business Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Kindest regards, Hotel ManagementIbis Cardiff Gate Hotel

10/10 Sangat Bagus

Owen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sakib pada tanggal 15 Jan 2024
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Md Sakib AzadFront officeIbis Cardiff Gate

10/10 Sangat Bagus

George

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
This is a perfect and budget-friendly place. The service was excellent. We enjoyed our breakfast and stay at the hotel Definitely would recommend!!!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sakib pada tanggal 15 Jan 2024
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Sangat Bagus

Niko

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sakib pada tanggal 15 Jan 2024
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Sakib AzadFront officeIbis Cardiff Gate

10/10 Sangat Bagus

Paul

Great place to stay
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Ramesh pada tanggal 11 Des 2023
Dear Paul, We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Ramesh Ibis Cardiff Gate Team

8/10 Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great experience
Menginap 6 malam pada bulan November 2023
Tanggapan dari Ramesh pada tanggal 8 Des 2023
Dear Paul,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, RameshIbis Cardiff Gate Team

10/10 Sangat Bagus

Niveditha

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ramesh pada tanggal 8 Des 2023
Dear Niveditha,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, RameshIbis Cardiff Gate Team

4/10 Buruk

Gillian

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
On arrival the lobby was like the Mary Celeste, having waited for about ten minutes eventually had to shout out until a staff member finally appeared. Check in took a bit of time as the staff member had very limited English, but we were then allocated a room which, as soon as we opened the door, were hit with an overpowering smell of cigarette smoke (despite this being a fully non-smoking hotel). We were allocated a different room when we brought this to the staff member's attention, but he seemed to take this as a usual occurrence- no apology or explanation. The second room had only one towel for two people and the only drinking water glass in the bathroom had obviously been sat there for quite a while as it was mouldy! We were given a second towel and two clean glaases by the only staff member we saw that day. On returning to the hotel later in the evening the one man show informed us that the bar was closing in five minutes (it was 22:44) despite the Accor website stating the bar and restaurant were open 24 hours a say. Ordered a couple of pints of Stella and were presented with two nowhere near full glasses of flat cloudy yellow liquid. When we questioned the appearance of the drink he said it was normal and the cloudiness wasn't opaque but was, in fact, the "reflection" (of what, I dont know! He also said that the draught Corona was the same. We ended up having a couple of small bottles of Peroni (at £4.25 each). No hot breakfast in the morning, just "Continental" at £7.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sakib pada tanggal 23 Nov 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront officeIbis Cardiff Gate

4/10 Buruk

Vincent

Traveler bisnis
Tidak Disukai: Staf & layanan
Checked in was fine no wait as arrived late 10:30pm. TV image wasn't working so returned to reception told hotel was full booked. Said I'm surprised given car park was at even half full. He said will come n check TV. After insisting gave me another room.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ramesh pada tanggal 28 Okt 2023
Thank you for taking the time to write a review about your recent visit to ibis Cardiff Gate. I am delighted that you enjoyed your stay and we have noted your comments about the incident, which we have since addressed. Kind regards, Ramesh Ibis Cardiff Gate

10/10 Sangat Bagus

Paul

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel with EV chargers
Frequently use this location for work when in Cardiff. Sometimes arrive in the early morning so a helpful front desk is appreciated. Kudos for the electric charger as well.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Sakib pada tanggal 11 Okt 2023
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards,SAKIBFront Office Ibis Cardiff Gate

8/10 Bagus

Thelma

Disukai: Kebersihan, staf & layanan
Staff friendly and obliging. Improvement in the number of staff front of house could be considered. When there was a queue of people waiting to be checked in only 2 on duty and therefore no one was available to serve customers waiting at bar and food counter!
Menginap 1 malam pada bulan September 2023
Tanggapan dari Rames pada tanggal 11 Okt 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, RamesFront OfficeIbis Cardiff Gate

6/10 Cukup Baik

STEPHEN

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Functional, but unloved.
The rooms are tired, but clean and comfortable. The TV wasn't working in the bar area. Apparently, it's been like that for a while! We had to wait about 10 minutes at reception before someone arrived at check-in.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Rames pada tanggal 11 Okt 2023
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, RamesFront OfficeIbis Cardiff Gate

10/10 Sangat Bagus

Michael L

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We were at Cardiff gate Hotel and we good comfortable room
Menginap 4 malam pada bulan September 2023
Tanggapan dari Rames pada tanggal 11 Okt 2023
"Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Cardiff Gate. I look forward to welcoming you back again soon. Kind Regards,RamesFront Office Ibis Cardiff Gate

8/10 Bagus

Ian

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Bea pada tanggal 3 Sep 2023
Dear Ian,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. How can we improve the quality of our service? How can we make it 10/10?Kindest regards,Bea Ibis Cardiff Gate Team

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Saving gone mad?
Breakfast on Sunday night was a bit poor and not worth £12 per person. No eggs, hot items were cold, everything needed to be asked from the team (who were busy but always happy to help). Felt like the business tries saving money desperately.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Joseph pada tanggal 31 Agu 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Joseph AboyewaFront Office Ibis Cardiff Gate

2/10 Sangat Buruk

Vincent

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Sakib pada tanggal 31 Agu 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadIbis Cardiff Gate

6/10 Cukup Baik

Bruce

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Bed uncomfortable and cold breakfast also the coffe machine failed!!
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Sakib pada tanggal 31 Agu 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Sakib AzadFront officeIbis Cardiff Gate

2/10 Sangat Buruk

Alexis

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Sakib pada tanggal 31 Agu 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Sangat Bagus

Frederick

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Joseph pada tanggal 31 Agu 2023
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Joseph AboyewaFront OfficeIbis Cardiff Gate

2/10 Sangat Buruk

Ricky

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Sakib pada tanggal 31 Agu 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Sangat Bagus

fisayo

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Neatness is exellent!
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sakib pada tanggal 31 Agu 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib AzadFront office Ibis Cardiff Gate

10/10 Sangat Bagus

Julian

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sakib pada tanggal 31 Agu 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Sangat Bagus

Ken

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sakib pada tanggal 31 Agu 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Sakib AzadFront officeGeneral Manager Ibis Cardiff Gate

10/10 Sangat Bagus

Wayne

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Sakib pada tanggal 31 Agu 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib azadFRONT OFFICEIbis Cardiff Gate

6/10 Cukup Baik

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Very pleasant stay and clean hotel. Staff very friendly although no my very confident in their jobs. Clean and spacious but significant damage around the room that had not been fixed. A solid choice in a convenient place by the motorway.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sakib pada tanggal 31 Agu 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Sakib AzadFront officeIbis Cardiff Gate

8/10 Bagus

C

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Sakib pada tanggal 31 Agu 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib azadFront office Ibis Cardiff Gate

8/10 Bagus

Peter

Menginap 2 malam pada bulan Juni 2023

2/10 Sangat Buruk

Traveler terverifikasi

Not happy
I was awaken at 7.00 a.m. by a dreadful smell of sewage coming from the bathroom. I got up immediately, dressed and left. I did unfortunately need the toilet. Left without cleaning my teeth or getting a drink. As I did not get to bed until late I would probably have slept until 8.00 a.m. and taken my time getting ready to leave. I also had difficulty in finding the hotel as it is not clearly sign posted. If one is driving and navigating at the same time, the drivers attention must firstly be on the driving. My sat nav did take me to the furthest part of the business park. If this is happening with other people you can contact the sat nav owners and ask them to correct this which they can do. I would suggest that the one post code does not cover the whole area.
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Stewart

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

S

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Lynn

Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

Rachel

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Paul

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Bernard

Menginap 2 malam pada bulan Juni 2023

8/10 Bagus

Steve

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and well maintained
Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

jane

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Friendly hotel, just off the M4 at Cardiff
From the friendly welcome on arrival this stay was a good one. The rooms were spacious, the showers worked (and with a decent heat and spray), help was on hand for any problems or advice required.
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A great hotel
Have stayed at this hotel a few times its great
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Milan

Menginap 2 malam pada bulan Mei 2023

8/10 Bagus

Pauline

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The breakfast choices were perfect, and staff were very helpful
Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Michelle

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Fay

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Michelle Belynda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023