2/10 Sangat Buruk
Virenderjit
19 Jan 2026
EMMA HOTEL BOUTIQUE
CARTAGENA
The photographs that you put up on yor website were nothing near reality ( we booked based on the photographs on your site)
The room was so small..no night tables or any furniture in room to sit on NO CHAIRS.
The was Bathroom so small..that sitting on the toilet the knees were scrapping the wall
Th washroom had mold and the walls had gugg on them. The booking was for a Queen size bed and we ended up with a double.
The room had no WINDOWS that we could open.
DOES EXPEDIA EVER CHECK THE PROPERTIES THAT THEY ADVERTISE...FOR THIS ONE SOMEBODY DIDN'T DO THEIR JOB.
We were stuck with the room as we had no place to go to at that moment with our luggage and to search Where new hotel and we had already paid Expedia thru my Credit Card.
IT WAS A NIGHTMARE ..IN THE AFTERNOON..an terrible room , an upset wife and no solution at that moment
During our stay NO IRONING BOARD .
JUST IRON WAS GIVEN AND TOLD TO USE THE BED
NO Hairdryer in the room upon asking the staff..they ran around looking for one( the property had one that was to be shared among other rooms..pathetic.
THE WHOLE WAS A TERRIBLE EXPERIENCE....
The staff there was excelledent especially Kevin and the 2 ladies in the kitchen.
The girl who checked us in spoke no ENGLISH( Just few words very.
much like other staff members except KEVIN)
I HAD FILED THIS REPORT ON JANUARY 14th 2026 ALSO AND GOT NO RESPONSE FROM EXPEDIA
Regatds
Virenderjit Singh
Vrconnections@aol.com
Jan 19 th 2026
Virenderjit
Menginap 4 malam pada bulan Januari 2026



















