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Ulasan untuk Hotel Estelar Oceania

3.5 out of 5
Hotel Estelar Oceania
Calle 1 No. 3-231, El Laguito, Cartagena

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 93 dari 240 ulasan" "
Penilaian 8 - Bagus. 94 dari 240 ulasan" "
Penilaian 6 - Cukup Baik. 35 dari 240 ulasan" "
Penilaian 4 - Buruk. 10 dari 240 ulasan" "
Penilaian 2 - Sangat Buruk. 8 dari 240 ulasan" "

8,8/10

Kebersihan

8,6/10

Staf & layanan

8,8/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

Ulasan

8/10 Bagus

Loren

Disukai: Kebersihan, staf & layanan
The service was very professional and polite. The hotel has an excellent location if the Laguito neighborhood is what you are looking for. We were meeting with friends staying across the street at the Hilton but didn't want to spend $400 per night. The hotel was clean, but somewhat dated. The air conditioner in the room worked but it was rather noisy, like the fan bearings needed replaced. There is a mini bar, but around the corner there is a carry out. Breakfast was rather spartan, but adequate. Eggs, soup, cheap ham and sandwich cheese, a few fruits, and cereal. I would stay here again, and it's good for the price but it isn't anything spectacular.
Menginap 1 malam pada bulan Februari 2020

10/10 Sangat Bagus

Gabriel

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari rafa pada tanggal 24 Feb 2020
Apreciado Gabriel Reciba un cordial saludo Para nosotros es un gran placer recibir su importante calificación de nuestros servicios. Esperamos contar con su visita muy pronto. Cordialmente, Rafael Uribe C. ESTELAR Oceania

6/10 Cukup Baik

Maggie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The beach was across the street but the beach was dirty and smelled like urine You have to walk further down for better restaurants and beach The room was spacious and AC was good The breakfast was fair but the juice and coffee was watery
Menginap 4 malam pada bulan Februari 2020
Tanggapan dari rafa pada tanggal 24 Feb 2020
Dear Maggie Thank you very much for your important feed back. We offer apologize for the inconveniences during your stay with us. We´ll take the necessary actions to guarantee the quality of our services. We hope to see you very soon. Sincerely, Rafael Uribe ESTELAR Oceania

8/10 Bagus

Pirooz

Disukai: Kebersihan, staf & layanan
Amazing service
All front desk staff are fluent in English, are very warm and friendly and eager to help. Elkin was amazing and helped me quite a bit. Breakfast was a great, fruits were amazing. Pool is very small and the area around the hotel is very noisy, so no chance of afternoon nap. The noise dies down after 10 :00pm, so you can get a good night sleep.
Menginap 6 malam pada bulan Februari 2020
Tanggapan dari rafa pada tanggal 11 Feb 2020
Dear Pirooz Thank you very much for staying with us. We work hard to make our guest happy and appreciate your feed back. We hope to see you soon Sincerely, Rafael Uribe GM ESTELAR Oceania

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff is stellar. Hence the name. I am always greeted and treated the best of any hotel I've ever stayed at in my life. Thank you to the staff always smiling faces the housekeeping is excellent the restaurant is excellent. My home away from home. Whenever I arrive it's like welcome back Mr Torkelson
Menginap 7 malam pada bulan Januari 2020
Tanggapan dari rafa pada tanggal 27 Jan 2020
Dear Mr. Torkelson Thank you once again for choosing our hotel. We are very happy for your wonderful comments. For us will be a pleasure tu assist you any time, in this one your home in Cartagena. We look forward to serving you on your next trip Sincerely, Rafael Uribe GM

10/10 Sangat Bagus

Eduardo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
big and excellent service!!
confortable big suit!
Menginap 2 malam pada bulan November 2019
Tanggapan dari Estelar Oceania pada tanggal 20 Nov 2019
Reciba un cordial saludo . Agradecemos muy especialmente su valoración positiva respecto a nuestro servicio, nos complace saber que hemos cumplido sus expectativas. Esperamos tenerle de regreso muy pronto a nuestro hotel. Cordialmente. Rafael Uribe Castellón ESTELAR Oceania Cartagena

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Rafael Garcia pada tanggal 1 Nov 2019
Muchas gracias por su calificación

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is beautiful. The hotel is very clean. The staff is excellent and the location it's right across the street from the ocean
Menginap 7 malam pada bulan September 2019
Tanggapan dari rafa pada tanggal 26 Sep 2019
Dear loyal guest Thank you very much once again for choosing our hotel, for us was a pleasure to assist you. We hope that you continue using our services. We look forward to serving you very soon. Sincerely, Rafael Uribe GM

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is beautiful and very quiet. The staff is excellent the rooms are beautiful and the maid service is excellent be a Estelar brand is the best in South America. I stayed there five or six times and it is always perfect
Menginap 6 malam pada bulan Agustus 2019
Tanggapan dari Rafael Garcia Peñata pada tanggal 19 Agu 2019
Dear guest Thank you very much for your comments We are reallly happy to read about you experience with us We hope to see you soon in this beatifull city Take care!! Sincerelly, Rafael Garcia Peñata Front desk supervisor ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Elquin muy atento y servicial. Excelente. Volvería!
Menginap 4 malam pada bulan Juli 2019
Tanggapan dari rafa pada tanggal 10 Agu 2019
Apreciado huésped Reciba un cordial saludo Agradecemos primero que todo su tiempo para dejarnos sus importantes comentarios y reconocimiento a nuestro colaborador, el cual haremos extensivo. Para nosotros fue un gran placer haberlo atendido, deseando tenerlo de regreso muy pronto. Cordialmente, Rafael Uribe Castellón Gerente General

10/10 Sangat Bagus

Antônio Pedro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Juli 2019
Tanggapan dari Estelar Oceania pada tanggal 16 Jul 2019
Apreciado señor Antonio Reciba un cordial saludo . Agradecemos muy especialmente su valoración positiva respecto a nuestro servicio, nos complace saber que hemos cumplido sus expectativas. Esperamos tenerla de regreso muy pronto a nuestro hotel. Cordialmente. Rafael Garcia Peñata ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property and staff is amazing. The Estellar group is my favorite group in South America
Menginap 4 malam pada bulan Mei 2019
Tanggapan dari rafa pada tanggal 25 Mei 2019
Dear Guest Thank you very much for staying with us. We were very pleased to read about your experience at the hotel, Our staff always will be attended to assist you. We hope to see you soon. Regards, Rafael Uribe GM

10/10 Sangat Bagus

patricia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome
Great hotel. I enjoyed my stay every minute of it. Friendly staff, excellent breakfast, super clean. I highly recommend.
Menginap 4 malam pada bulan Mei 2019
Tanggapan dari rafa pada tanggal 20 Mei 2019
Dear patricia Thank you very much for staying at ESTELAR Oceania We are really happy about your wonderfull comments. For us was a pleasure to assit you. We hope to see you soon. Regards, Rafael Uribe GM

8/10 Bagus

fanny

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2019
Tanggapan dari rafa pada tanggal 15 Apr 2019
Apreciada Fanny Reciba un cordial saludo Agradecemos habernos visitado y dejarnos saber su importante calificación de nuestros servicios, para nosotros fue un gran placer haberla atendido. Esperamos tenerla de regreso muy pronto. Cordialmente, Rafael Uribe Gerente General

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location closento the beach and in a nice area withbrestaurants and shopping
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari rafa pada tanggal 20 Mar 2019
Dear Guest thank you for your feed back, We are very pleased to read about our location and facilities. We hope to see you soon. Sincerelly, Rafael Uribe GM ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff is amazing friendly happy and very cordial. That's what I like about the esteller brand
Menginap 5 malam pada bulan Maret 2019
Tanggapan dari rafa pada tanggal 30 Mar 2019
Dear Guest Thank you for staying at ESTELAR Oceania Cartagena, for us was a pleasure to assit you. We hope to see you soon Cordially, Rafael Uribe GM

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 4 malam pada bulan Februari 2019
Tanggapan dari rafa pada tanggal 1 Mei 2019
Apreciado Huésped Queremos agradecerle por habernos visitado y permitirnos atenderlo, trabajamos arduamente para mejorar dia a dia. Esperamos contar con su visita en una nueva oportunidad y demostrale nuestra hospitalidad 100% Colombiana. Cordialmete, Rafael Uribe Gerente General

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Area del Baño y ducha muy pequeño
el baño muy incomodo todo lo demás muy bien
Menginap 3 malam pada bulan Februari 2019
Tanggapan dari rafa pada tanggal 6 Mar 2019
Apreciado Huésped Queremos agradecerle su visita a nuestras instalaciones y permitirnos atenderle. Hemos tomado nota de su comentario del tamaño del baño y colocado en su perfil como nuestro huésped una nota para asignarle en su proxima estádia una habitación con un baño mas comodo. Esperamos contar con su visita muy pronto. Cordialmente, Rafael Uribe Castellón Gerente General ESTELAR Oceania Cartagena

6/10 Cukup Baik

Yehuda

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Average hotel, only gives you the essential things
It's a average hotel, only given you the essential things. The pool is basically a tub, The breakfast is very simple, The room isn't a modern one, In the shower sometimes you have a current and hot water, and sometimes you don't. And the worst thing is that they charge you a 75000 COP for a guest !!! On the other hand, It's close to the beach, The stuff are friendly and polite, some of them knows English. And u don't need a key card to turn on the electricity in the room. For my opinion, I would recommend to go to a different hotel... Like the holiday inn Express or the Hamptons. They are much much better !!! And they charge not a lot more per day.
Menginap 2 malam pada bulan Februari 2019
Tanggapan dari rafa pada tanggal 14 Feb 2019
Dear Yehuda Thank you very much for your feed back. We have taken note about your comments and make the neccesary corrections to offer a better service at breakfast, water in the shower, etc. We really hope to see you soon. Sincerelly, Rafael Uribe Castellón GM ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
They offer a free buffet for dinner. They did not have a fitness center.
Menginap 12 malam pada bulan Januari 2019
Tanggapan dari rafa pada tanggal 14 Feb 2019
Dear Guest We appreciate your time to give us your comments about our dinner and your experience with us. We don´t heve Gym in the Hotel, but next time please ask at the front desk for this service. We hope to see you soon Sincerelly, Rafael Uribe Castellón GM Estelar Oceania Cartagena

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Cartagena
Habitación cómoda. Personal atento.
Menginap 3 malam pada bulan Januari 2019
Tanggapan dari rafa pada tanggal 30 Jan 2019
Apreciado Huéséd Reciba un cordial saludo . Agradecemos y valoramos sus comentarios positivos respecto a nuestro servicio, nos complace saber que hemos cumplido sus expectativas. Esperamos tenerlo de regreso muy pronto a nuestro hotel. Cordialmente. Rafael Uribe Castellón Gerente General ESTELAR Oceania Cartagena

8/10 Bagus

María del Pilar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Muy sencillo
Una habitación con mucha bulla ya que daba a la calle . Toallas muy gastadas. No había mermelada en el restaurante . La piscina no fue agradable .
Menginap 1 malam pada bulan Januari 2019
Tanggapan dari rafa pada tanggal 26 Jan 2019
Cordial saludo Maria Del Pilar Agradecemos habernos dejado sus comentarios, el cual hemos tomado nota para tomar los correctivos necearios y garantizar un excelente servicio. Verificaremos el estado de las toallas que le colocaron y la mermelada que no colocaron en le Restaurante. Esperamos contar con su regreso muy pronto. Cordialmente, Rafael Uribe Castellón Gerente General ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Januari 2019
Tanggapan dari rafa pada tanggal 25 Jan 2019
Apreciado Huésped Es muy grato para nosotros conocer su calificación positiva de nuestros servicios, para todo nuestro equipo de trabajo fue un placer haberlos atendido. Esperamos tenerlos de regreso muy pronto. Cordialmente, Rafael Uribe Castellón Gerente General ESTELAR Oceania Cartagena

6/10 Cukup Baik

aldo nunziato, trezzo sull'adda

Tidak Disukai: Kenyamanan kamar
Si può trovare di meglio a meno
posizione decentrata ma servirà bene. hotel: rumoroso (forse xk la mia stanza al pian terreno) causa del personale nel svolgere i loro compiti. la pulizia discreta ma ma alcune deficienze nella manutenzione specie in bagno. terribile la mancanza di circolazione d'aria nel bagno (neppure una ventola) Colazione con poca varietà di prodotti. rapporto qualità prezzo discreta, da migliorare. A loro credito la cena leggera offerta gratis.
Menginap 2 malam pada bulan Desember 2018
Tanggapan dari rafa pada tanggal 14 Jan 2019
Caro Aldo Nunzlato Apprezziamo i toui importanti commenti sui nostri servizi, prenderemo nota di ciascuno di essi per migliatore la qualitá di essi. Speriamo di riaverlo molto presto. Cordialmente, Rafael Uribe C Direttore

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, kenyamanan kamar
They stole 2 shirts out of my closet. Welcome to Colombia. They also want you to register your PC brand and serial number when you check in. Think they might have a problem there?
Menginap 2 malam pada bulan Desember 2018
Tanggapan dari rafa pada tanggal 5 Jan 2019
Dear Guest Thank you for staying with Us We offer you an apologize for the inconvenience. our Staff have many years working with us and they didn´t take your T-shirts, remenber that you entered during your stay people to your room who were not stay with you. Thank you very much once again Sincerelly Rafael Uribe GM

8/10 Bagus

Fundación

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Todo muy bien
Muy buena atención. Resolución de inconvenientes muy bien.
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari rafa pada tanggal 28 Des 2018
Apreciado Huesped Agradecemos su importante comentario de nuestra atención y servicio. Esperamos tenerlo de regreso muy pronto

10/10 Sangat Bagus

Lady, Los Ángeles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent customer service, great location. Clean rooma, affordable prices
Menginap 2 malam pada bulan Oktober 2018
Tanggapan dari rafa pada tanggal 6 Nov 2018
Dear Lady Thank you very much for your feed back, We´re very pleased to read about it. We hope to see you soon. Sincerelly, Rafael Uribe Manager

10/10 Sangat Bagus

Angel, Nyc

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The staff was very helpful during my stay, breakfast was great, location is very nice, close to the beach few mins away from the center, no complaints
Menginap 4 malam pada bulan September 2018
Tanggapan dari rafa pada tanggal 9 Okt 2018
Dear Angel Thank you very much for staying at ESTELAR Hotel Cartagena. Your feed back is very important for Us. We really apreciate your commnets about our services and we hope to see you soon!! Sincerelly, Rafael Uribe Castellón General Manager ESTELAR Oceania Cartagena

4/10 Buruk

Alessandro, Panama

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
TV didn´t work properly and WiFi Internet didn´t work at all. No complaint regarding the reception staff, all very kind.
Menginap 3 malam pada bulan September 2018
Tanggapan dari rafa pada tanggal 18 Sep 2018
Dear Alessandro Thank you very much for your feedback. We offer you an apologize for the internet and Tv services during your staying with, this service was temporally out of service for inconveniences in the internet company. Thank once againg. We hope to see you soon. Cordiallly Rafael Uribe Castellón Manager

4/10 Buruk

Alessandro, panama

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Staff is very polite and try to do their best, but useless internet and TV services are not acceptable
Menginap 2 malam pada bulan September 2018
Tanggapan dari rafa pada tanggal 11 Sep 2018
Dear: Mr. Alessandro Thank you very much for staying with us. We offer apologize for the inconvenience with the internet. We work hard to make our guests happy. Thank you very much for your feedback Sincerelly, Rafael Uribe General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good staff and installation, the room that we get was big, with two California king bed tv, and plenty of space
Menginap 1 malam pada bulan Agustus 2018
Tanggapan dari rafa pada tanggal 28 Agu 2018
Dear Guest Thank you very much for your feed back and tahen the time to post tour comments. We are very pleased to read about your stay at the Hotel. Thanks for staying with Us. We hope to see you soom Sincerelly, Rafael Uribe GM ESTELAR Oceania Cartagena

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Juli 2018

8/10 Bagus

Maria Isabel

Disukai: Kebersihan
El hotel es conveniente, el desayuno no es tan completo pero vale temas de trabajo
Tanggapan dari rafa pada tanggal 11 Mei 2018
Estimada Maria Isabel Reciba un cordial saludo Agradecemos sus comentarios que son de gran importancia para nosotros, esperamos volver a tenerla con nosotros muy pronto. Cordialmente, Rafael Uribe C. Gerente

8/10 Bagus

Juan

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Estelar Oceania Cartagena
El hotel esta bien ubicado, limpio, desayuno buffet. Las habitaciones deben remodelarlas, y mejorar la iluminacion de los baños. Excelente servicio.
Tanggapan dari rafa pada tanggal 19 Apr 2018
Cordial saludo Agradecemos sus comentarios y sugerencias el cual tendremos muy en cuenta. Para nosotros es muy gratos saber sus opiniones.

8/10 Bagus

Luis, miami

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I made a reservation for my dad, he was at the hotel for 5 days, very satisfied. According to him, the hotel is well located, it is clean, the staff is very friendly and the food is good and sufieciente. My evaluation regarding the relation price quality is positive. Definitely the hotel is a good option in the mid-range of the Cartagena offer. One complaint: They did not want to issue me a formal receipt for the VAT payment. Why? Obviously that's not right. Why? Unfortunately, the reason lies in the mentality of Colombians. The adminsitracion should think that "it is not enough to be honest you have to look like it too" Sad.
Menginap 5 malam pada bulan Maret 2018
Tanggapan dari rafa pada tanggal 26 Mar 2018
Dear Luis Thank you very much for your feed back, we are very pleased to read about your commnents. it was a pleasure to attend him . We have taken note about the receipt VAT payment. Thank you once again for your comments Sincerelly. Rafael Uribe Castellón ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Bill, Vancouver, BC

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stayed here Feb 17-23. Hotel is near beach and on Hop On/Hop Off bus route. Room was clean, comfortable, and with great view of ocean and Isla Tierra Bomba. Booking included breakfast and a light dinner which were plain but adequate. Staff were friendly and helpful, particularly Elkin, Oswaldo, and Joselyn who were very patient with this couple of non-Spanish speaking clients! It was a very good place to end our very enjoyable trip to Colombia!
Menginap 6 malam pada bulan Februari 2018
Tanggapan dari rafa pada tanggal 26 Feb 2018
Dear Bill Thank you very much for your feed back and taken the time to post your comments. We are very pleased to read about your stay at the Hotel. We work hard to assist you, and definitely you are the most important for Us. We hope to see you soon Sincerelly. Rafael Uribe Castellón ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Carla

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari rafa pada tanggal 6 Mei 2018
Apreciada Carla Reciba un cordial saludo . Agradecemos su tiempo para dejarnos saber su valoración positiva respecto a nuestros servicios. En nombre de todos los colaboradores del Hotel y el mio propio le deseamos la mejor de las bendiciones, esperando tenerla de regreso muy pronto. Cordialmente. Rafael E. Uribe Castellón Gerente General ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari rafa pada tanggal 11 Apr 2018
Apreciado Daniel Reciba un cordial saludo en nombre de la Gerencia General y de todo el equipo de colaboradores . Agradecemos muy especialmente su valoración con relación a nuestros servicios, esto nos motiva y nos permite seguir creciendo en la calidad de cada uno de ellos, nos complace saber que hemos cumplido sus expectativas. Esperamos tenerlo de regreso muy pronto a nuestro hotel. Cordialmente. Rafael Uribe Castellón Gerente General

4/10 Buruk

EDWIN, new york

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not a really good hotel
Horrible when I got there the elevator of the tow it was not working and then when I went to take a shower the water pump broke so there was no water out for like half a day and then the AC was not working they told me the break was not working so somebody had to fix it really bad experience
Menginap 9 malam pada bulan Februari 2018
Tanggapan dari rafa pada tanggal 21 Feb 2018
Dear EDWIN Thank you very much for your feed back and taken the time to post your comments. We offer apologies for the inconveniences during your stay in the Hotel. We have taken note about your comments and make the necessary corrections He hope to see you soon. Sincerelly, Rafael Uribe Castellón ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel ideal
Es excelente sitio...lo recomiendo
Menginap 2 malam pada bulan Februari 2018
Tanggapan dari rafa pada tanggal 21 Feb 2018
Apreciado Huésped Reciba un cordial saludo de todo nuestro equipo de colaboradores. Agradecemos y valoramos sus comentarios positivos respecto a nuestros servicios, para nosotros siempre será un placer poder contar con su visita ,nos complace saber que hemos cumplido sus expectativas. Esperamos tenerlo de regreso muy pronto a nuestro hotel. Cordialmente. Rafael Uribe Castellón ESTELAR Oceania Cartagena

10/10 Sangat Bagus

JIMMYKAZ, New York

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel!
It was better than I expected. Room was very large and clean. The whole staff was very friendly and attentive. Besides the free breakfast, it also included a nice buffet for dinner which I did not expected. Overall, the whole hotel is very cleaned and the pool was pretty big too. I had an excellent stay and look foward to staying here again in the future.
Menginap 8 malam pada bulan Januari 2018
Tanggapan dari rafa pada tanggal 19 Feb 2018
Dear JIMMYKAZ Thank you very much for taking the time to give us your comments. For Us always will be a pleasure to assit you . We hope to see you soon Sincerelly, Rafael Uribe Castellón Gerente General ESTELAR Oceania Cartagena

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The hotel is well located. Ideal to enjoy the beach and know different representative sites of Cartagena city. The cleanliness of the room is good but it could be better.
Menginap 4 malam pada bulan Januari 2018
Tanggapan dari rafa pada tanggal 17 Jan 2018
Dear Guest Thank you very much for staying with us and taking the time to post your feed back . We are very pleased to read about your stay in our Hotel . We work hard to make our guest happy and apreciatte your commnets . We hope to see you soon Sincerelly,. Rafael Uribe Castellón Gerente General ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Javier

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Que personal el de este hotel!!!!
Execelente servicio por parte de todo el personal, personas muy atentas que hicieron mucho mas facil nuestro viaje.
Menginap 3 malam pada bulan November 2017
Tanggapan dari rafa pada tanggal 17 Jan 2018
Apreciado Javier Reciba un cordial saludo . Agradecemos y valoramos sus comentarios positivos respecto a nuestro servicio, nos complace saber que hemos cumplido sus expectativas. Para nosotros fue un placer poder atenderlos Esperamos tenerlo de regreso muy pronto a nuestro hotel. Cordialmente. RaFAEL Uribe Castellón Gerente General ESTELAR Oceania Cartagena )

6/10 Cukup Baik

Diana, Nederland

Hotel dicht bij strand. Vriendelijk personeel. Geen bar aanwezig, restaurant s avonds voor lichte maaltijd open. Goed ontbijt. We hadden een ruime kamer met zeezicht. Deze was tegenover de bushalte waar een stroom aan bussen stopt waardoor veel lawaai. Het ergste zijn de open bussen met keiharde muziek en gillende mensen. Dit gaat wel door tot 23.00 uur s avonds. De deuren van de kamers kun je niet gewoon dicht doen, alleen door m hard dicht te trekken. Dit zorgt ook voor lawaai. Op de site van Expedia stond dat er een 24 uurs shuttle service is. Dit blijkt niet te kloppen.
Menginap 3 malam pada bulan Desember 2017
Tanggapan dari rafa pada tanggal 21 Des 2017
Lieve Mevrouw We stellen ow opmerkingen op prijs, die voor ons van groot belang zijn, en we zullen de nodige corrigerente maatregelen nemen om de kwaliteit van de aangeboden diensten te verbeteren . We hopen u terug te hebben in het hotel Hartelijk Rafael uribe Castellón ESTELAR Oceania Cartagena

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent service, great food
Rooms were clean, great local food . Great service at front desk. Overall great experience
Menginap 2 malam pada bulan November 2017
Tanggapan dari rafa pada tanggal 20 Nov 2017
Dear Guest Thank you very much for your feed back, and taking the time to post your comments. We were very pleased to read about your stay at the Hotel We hope to see you soon Sincerelly, Rafael Uribe Castellón ESTELAR Oceania Cartagena

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great value and clean
My friends and I really enjoyed our stay. The staff was very friendly and helpful. There was some work being done at the hotel, so the main entrance was not accessible. It was not a problem using the alternative entrance, though. Complimentary breakfast as well as a light dinner was also provided, which we enjoyed. The room we stayed in was large, with 2 king-sized beds. The location was on a quieter street, which was nice. Everything we needed was within walking distance, including restaurants, stores, and the beach. I would definitely stay here again.
Menginap 3 malam pada bulan Oktober 2017
Tanggapan dari Anonymos pada tanggal 26 Okt 2017
Dear Guest Thank you very much for your feed back, and taking the time to post your comments. We were very pleased to read about your stay at the Hotel. We work hard to make our guest happy . Sincerelly, Rafael Uribe Castellón ESTELAR Oceania Cartagena

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2017
Tanggapan dari Anonymos pada tanggal 18 Okt 2017
Apreciado Huésped Reciba un cordial saludo . Agradecemos y valoramos su puntuación con relación a nuestros servicios. Para nosotros siempre será un placer poder contar con su visita. Esperamos tenerlo de regreso muy pronto a nuestro Hotel. Cordialmente. Rafael Uribe Castellón ESTELAR Oceania Cartagena

6/10 Cukup Baik

Ximena

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2017
Tanggapan dari Anonymos pada tanggal 4 Sep 2017
Apreciada Ximena Reciba un cordial saludo . Agradecemos y valoramos su calificación respecto a nuestros servicios, Trabajamos dia a dia para satisfacer las expectativas y necesidades de nuestros huespedes. Esperamos tenerlos de regreso muy pronto a nuestro hotel. Cordialmente. Rafael Uribe Castellón ESTELAR Oceania Cartagena

8/10 Bagus

Carlos

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place to stay
It was a goof hotel what i liked is that they had breakfast lunch and dinner, so instead of spending money out every night save a couple of bucks and eat there
Menginap 3 malam pada bulan Agustus 2017
Tanggapan dari Anonymos pada tanggal 4 Sep 2017
Dear Carlos Thanks for staying with us We work hard to make our guest happy and appreciate your feed back. We were very pleased to read about your stay at the Hotel. Sincerelly. Rafael Uribe Castellón ESTELAR Oceania Cartagena

8/10 Bagus

Patricia j

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lo recomiendo
Hotel cercano, limpio, bien desayuno y una cena ligera! Cama cómodas y personal amable!
Menginap 7 malam pada bulan Agustus 2017