Kasino di Cartagena Walled City

"Staff were very attentive to our needs and helpful. Hotel is in a great location near the town square. Lots of restaurants to choose from shops etc."

"Advertised laundry but there was none. Very frustrating and had to resort to paying for 3rd party laundry service. There was no daily housekeeping service despite it being listed as included service. After asking, they said it was my fault and had to be requested, yet after requesting they only did once despite multi-night stay. Issues with hot water. Had to take cold showers for days until we complained and they explained special trick to get hot water."

"The hotel is in a great location and the noisy outside is shut out. But the hotel is lacking simple amenities that would make it more comfortable. There should be an information sheet about hotel since night staff does not speak English. "Breakfast is on third floor from 7 to ?" "To enter and leave hotel..." To lock the safe..." laundry? "Restaurant suggestions are ..." it would be nice to have soap on the sink AND in the shower. A coffee machine in the room would be a plus. A reading lamp...

"El hotel está muy bonito. La habitacion tiene su concepto pero a mi parecer le falta mantenimiento o cambiar los armarios. La alberca impecable. Área de bar tiene una vista espectacular. Los desayunos cumplidor pero esperaba mas. La ubicación es inmejorable si la idea es estar en Getsemani"