At check in I was greeted by Stella and her headphones with “we have no studios available”, no hello or smile or anything. She told me she’d have to upgrade me to a queen suite since the original rooms had to be cleaned still, which is obviously fine but then she said I’d have to pay the difference. Every piece of info I had to pry out of her as she awkwardly stared at us. Once I informed her three times that I reserved two rooms that were available online at the time, she just walked away for a few minutes. She came back, saying nothing for a total of 5 minutes, other than to ask me my signature for the rooms then handed us keys. The rooms smelled terrible, every surface was sticky, the blanket was essentially a second sheet, there was no hair dryer, no coffee maker, and the “complimentary breakfast” was a packaged granola bar.
