Kolam renang outdoor

Ulasan untuk Pestana Casablanca

3.5 out of 5
Pestana Casablanca
Anfa Place Living Resort, Bv. de La Corniche, Ain Diab, Casablanca

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 49 dari 145 ulasan" "
Penilaian 8 - Bagus. 56 dari 145 ulasan" "
Penilaian 6 - Cukup Baik. 20 dari 145 ulasan" "
Penilaian 4 - Buruk. 7 dari 145 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 145 ulasan" "

8,2/10

Kebersihan

8,0/10

Staf & layanan

7,4/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

4/10 Buruk

Aminata

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
What a disappointment! The only good thing about this property is the excellent location and the spacious apartments. The rest is terrible, staff, food. Rooms not equipped enough. Kitchen useless and old. I asked for a microwave and they brought an old and dirty one. The staff not responsive at all, you can ask for the same thing several times. To make it short, my stay was terrible. I stayed at the Pestana Marrakech and it was very good. The Pestana Casablanca needs improvement.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Guest Relations Manager pada tanggal 25 Mei 2024
Dear Mr Aminata, Thank you for sharing your recent experience at Pestana Casablanca As far as your constructive comments are concerned Please be assured that we have well taken note of the same and shared them with our Managers for corrective actions to be taken. Thank you for staying with us and we look forward to welcoming you again soon. Best regards, Chorouk KrouliGuest Relations Mnager

10/10 Sangat Bagus

Mouk

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Font de mer
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Manager pada tanggal 25 Mar 2024
Dear Guest, On behalf of the entire team at Pestana Casablanca, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Chorouk Krouli Guest Relations Manager

8/10 Bagus

Issoufou

Personnel très accueillant
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Manager pada tanggal 18 Jan 2024
Cher Monsieur Issoufou,Tout d'abord, nous vous remercions vivement d'avoir pris le temps de partager vos impressions suite à votre expérience au Pestana Casablanca Hotel. Nos équipes travaillent chaque jour avec la passion de leur métier et seront heureuses de lire vos compliments. Nous espérons vous recevoir de nouveau bientôt parmi nous.Cordialement, Chorouk KrouliGuest Relations Manager

10/10 Sangat Bagus

Alioune, Miami

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice and friendly staff
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Manager pada tanggal 6 Jan 2024
Dear Guest,Greetings from Pestana Casablanca Hotel.We are happy to see that comment from you knowing that you were satisfied at the hotel. We hope that you will visit us very soon.Looking forward to assist you in any request or any other information.Greatest Regards.Chorouk KrouliGuest Relations Maanager

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan
Juste parfait
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Guest Service Manager pada tanggal 6 Nov 2023
Cher Monsieur Robert,Je vous remercie sincèrement d’avoir pris le temps de partager votre ressenti suite à votre séjour au Pestana CasablancaCe fut un très grand plaisir pour nous de vous accueillir, et je suis ravi que votre expérience, dans son ensemble, ait été tout à fait satisfaisante, Nous espérons avoir la joie de vous revoir très prochainement. CordialementChorouk KrouliGuest Service Manager

2/10 Sangat Buruk

Sarah

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ich fand das preis Verhältnis und Qualität treffen nicht zu einander in alle Hinsichten, leider leider.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Duarte Correia pada tanggal 12 Agu 2023
Sehr geehrte Frau Sarah,zuerst möchte ich mich bei Ihnen für Ihre Zeit bedanken, die Sie sich genommen haben, um die Erfahrungen Ihres letzten Aufenthaltes aufzuschreiben. Wir schätzen die Bewertungen aller unserer Gäste sehr, da sie uns helfen, konstant an unserem Ziel, jederzeit einen exzellenten Service für unsere Gäste anzubieten, zu arbeiten.Die Zufriedenheit unserer Gäste hat für uns höchste Priorität und liegt uns sehr am Herzen.Es ist sehr schade, dass Ihr letzter Aufenthalt von negativen Eindrücken geprägt war, wir bedauern sehr, dass Sie so einen schlechten ersten Eindruck vom unseren Haus erhalten haben. Wir würden uns sehr freuen, wenn Sie uns eine zweite Chance geben, um Sie dann von unserem Haus überzeugen zu können.Mit freundlichen Grüßen,Duarte CorreiaHoteldirektor

8/10 Bagus

Nordin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
We vonden de ligging van het hotel prima alleen redelijk gedateerd. Personeel, met name de schoonmaakteam, is vriendelijk en behulpzaam. Het enige minpunt was dat er nagenoeg geen keukengerei aanwezig was. Pas na aanvraag werden we deels voorzien. Al met al, een fijn verblijf gehad.
Menginap 18 malam pada bulan Juli 2023
Tanggapan dari Guest Relations Manager pada tanggal 7 Agu 2023
Dear Guest,Thank you very much for posting this very good feedback on Expedia.com following your recent stay with us. At Pestana Casablanca, achieving guest satisfaction is our top priority. I am delighted to read that you enjoyed your stay with us, and that you felt the service improved and met your expectations, Should you visit Casablanca once again, we will be delighted to welcome you back. Yours faithfullyChorouk KrouliGuest Relations Manager

10/10 Sangat Bagus

Nima

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We loved our stay here. We were right on the beach. The Anfa Mall was a block away for anything we needed (groceries, clothes, water). The staff was super helpful! They arranged for a pick up from the airport, helped us find a restaurant that was open late & had what we were craving (seafood and drinks), which was difficult to find but she was able to find it. There was a slight block in the shower drain on our arrival but as soon as we called they sent someone up within 15 min to unclog it—even though it was late. The rooms were huge and spacious, beds were so comfortable that we ended up sleeping in both days. Washroom was great (extra bonus for having 2) and we appreciated the heated towel racks & toiletries. The kitchen was beautiful and even had a washing machine! This was not an issue for us as we didn’t eat in the apt but maybe they could add a few dishes/glasses but that was so minor that it didn’t bother us at all. We would’ve definitely stayed longer if we had the time. Beautiful hotel and wonderful staff!
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Guest Relations Manager pada tanggal 2 Agu 2023
Dear Mrs Nima, On behalf of the entire team at Pestana Casablanca, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Chorouk Krouli Guest Relations Manager

10/10 Sangat Bagus

Pedro

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Boa estadia no Pestana Casablanca
Hotel muito bom, com bom pequeno almoço ( pago) em ligeira decadência principalmente na zona da piscina mas com boa localização e bom ambiente
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Guest Relations Manager pada tanggal 24 Jul 2023
Dear Guest,Many thanks for this wonderful straight to the point feedback it is always such a pride to read positive and very encouraging reviews from guest who really enjoyed the Pestana experience.We are delighted you enjoyed our breakfast buffet Once again thank you very much for your encouraging review and we hope we will have the change to welcome you back among usYours faithfullyChorouk KrouliGuest Relations Manager

10/10 Sangat Bagus

Leila HOUCHAMI

Menginap 7 malam pada bulan Juli 2023
Tanggapan dari Guest Relations Manager pada tanggal 22 Jul 2023
Cher client,Je tiens à vous remercier de votre commentaire et vraiment ravis de voir que vous avez apprécié votre séjour au Pestana Casablanca.Au oplaisir de vous recevoir à nouveau parmi nous.Meilleures salutationsDirection Générale

4/10 Buruk

MOHAMMAD

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
من سيء لأسوء
الغرفة لايصلها الانترنت يوجد اعطال في بعض الاضاءات وفي دورة المياه عدد الاغطية غير مناسب وكذلك المناشف ولذلك لم اكون سعيد هذه المرة لان
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Guest Relations Manager pada tanggal 24 Jun 2023
Dear Mr MOHAMMAD, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work.We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences.We hope that, overall, you had a positive experience. We would like to thank you for staying at Pestana Casablanca and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest.Kind regards, Chorouk Krouli

6/10 Cukup Baik

Yoni

Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Guest Service Manager pada tanggal 29 Mei 2023
Cher Client,Je tiens à vous remercier d avoir pris de votre temps pour noter le Pestana CasablancaAu plaisir de vous recevoir une autre fois parmi nousSalutationsDirection Pestana Casablanca

8/10 Bagus

Volker

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 9 malam pada bulan Februari 2023
Tanggapan dari Guest Relations Manager pada tanggal 31 Jul 2023
Cher Client,Je tiens à vous remercier d'avoir pris de votre temps pour noter le Pestana CasablancaAu plaisir de vous recevoir une autre fois parmi nous Salutations Direction Pestana CasablancaChorouk Krouli

10/10 Sangat Bagus

silvana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel in Casablanca
Pestana staff are amazing! So friendly and kind. They were very helpful. The location is perfect, in the city but also on a beach. Enjoyed my stay and hope to return again.
Menginap 2 malam pada bulan Januari 2023
Tanggapan dari Paulo Araujo - Hotel Manager pada tanggal 6 Feb 2023
Dear Mrs. Silvana,On behalf of the entire team at Pestana Casablanca, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!

8/10 Bagus

Sarah

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location in the Anfa Place Living Resort. My stay was nice. The staff is very friendly and accommodating. My only complaint is that the beach was not clean.
Menginap 4 malam pada bulan Januari 2023
Tanggapan dari Paulo Araújo - Hotel Manager pada tanggal 23 Jan 2023
Dear Mr./Mrs. Sarah, Thank you for your feedback on your stay at Pestana Casablanca. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Casablanca, and we look forward to welcoming you again soon.Best regards,

8/10 Bagus

Ahmet

Menginap 1 malam pada bulan Januari 2023

6/10 Cukup Baik

Ahmet

Traveler bisnis
problems parking every time discuss security outside for entry and exit no place for guest hotel every time need too parking outside
Tanggapan dari Paulo Araujo pada tanggal 11 Jan 2023
Dear Mr. Ahmet, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. I inform you that the security team belongs to the complex where the hotel is located.We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards,

6/10 Cukup Baik

Mark

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Room needed some tender loving care
I have stayed here several times, last time about 4 yrs ago. On this tripI was disappointed to have a broken meter cupboard, damaged bag rack, and tired bathroom in the room. To be honest ( and I liked Pestana Casablanca) the quality of accomodation has dropped, and this I really am sorry to point out. One main redeeming feature were the front desk staff and security man on the ground floor. All were really great ambassadors for the brand, particularly Chaimou ( might have mis spelt her name) who really was a perfect example of Moroccan hospitality at its best. I was in 205 I think, and came away thinking maybe I had seen the best times here previous to this stay.
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Paulo Araújo pada tanggal 11 Jan 2023
Dear Mr. Mark, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Casablanca.Kind regards,

8/10 Bagus

Hassan

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ain Diyab Casa
Excellent choice .
Menginap 1 malam pada bulan November 2022
Tanggapan dari Paulo Araujo - Hotel Manager pada tanggal 15 Nov 2022
Dear Mr. Hassan, On behalf of our entire team at Pestana Casablanca, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casablanca.Best regards,

10/10 Sangat Bagus

Moustapha

Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Paulo Araújo pada tanggal 5 Okt 2022
Dear Mr. Moustapha, We were delighted to hear that your recent stay at Pestana Casablanca was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Casablanca for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Casablanca

10/10 Sangat Bagus

Tom

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2022
Tanggapan dari Paulo Araujo pada tanggal 21 Sep 2022
Dear Mr. Tom,On behalf of the entire team at Pestana Casablanca, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards,

10/10 Sangat Bagus

MOHAMMAD

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
المكان الافضل للعائلات بلا منافس
ممتاز ربي يوفقهم طاقم استقبال محترم وودود وفندق جميل ومريح
Menginap 1 malam pada bulan September 2022
Tanggapan dari Paulo Araujo pada tanggal 21 Sep 2022
Dear Mr. MOHAMMAD, On behalf of our entire team at Pestana Casablanca, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casablanca.Best regards,

4/10 Buruk

Soojin

Disukai: Kebersihan
Tidak Disukai: Fasilitas
One of across my room guest had a dog, barking nonstop, I complaint front desk, no one responded, I talk directly, but next morning I woke up because dog barking and I hear next room hall way from my room. Restaurant menu was bad. I wont stay there again
Menginap 2 malam pada bulan Juli 2022

10/10 Sangat Bagus

Mohamed

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Highly recommend for an easy, relaxing stay!
Our family of five had an excellent ten day stay at the Pestana and could not have asked for anything more. We upgraded for a slight price increase upon arrival to a 2 bedroom, 2 bath apartment with a large living room area. There was a small kitchenette with a 2-burner stove and mini-fridge/freezer, equipped with basic cooking/eating necessities. We hosted family for couscous on the huge balcony, and the staff was quick to provide us with extra spoons to accommodate our guests. There was also a washing machine and drying rack! The location cannot be beat: right off the beach, private outdoor pool, steps from the Anfa Place mall (so convenient with a Carrefour grocery store, excellent pharmacy, Alpha 55 store with inexpensive beach/pool necessities, Paul cafe, Starbucks, restaurants, children’s play area like Gymboree that includes drop-off care, an art studio with classes and kid camps, and so much more) — everything you need and want for an easy, relaxing vacation. Additionally, the entire area felt safe enough that we were comfortable letting our kids go to the pool on their own and our preteen to go on solo walks. The staff at all levels were incredibly kind and welcoming, doing everything they could proactively do to make our stay excellent. All of the staff at reception spoke excellent English. We would gladly stay again and HIGHLY recommend!
Large living room with pull out couch. Smart tv with Netflix!
Menginap 13 malam pada bulan Juni 2022
Tanggapan dari Paulo Araujo pada tanggal 21 Sep 2022
Dear Mr. Mohamed, We were delighted to hear that your recent stay at Pestana Casablanca was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Casablanca for your holiday. We look forward to hosting you again soon at our hotel.Kind regards,

8/10 Bagus

Ilham

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nice place to stay in.
Menginap 7 malam pada bulan Juli 2022

8/10 Bagus

Jakob

Menginap 2 malam pada bulan Juni 2022

6/10 Cukup Baik

ALI

Disukai: Kebersihan
Good for short staying
Nothing new
Menginap 2 malam pada bulan Juni 2022

6/10 Cukup Baik

HAMAD

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Staff are very nice, cooperative, helpful,, yet the hotel needs improvement in furniture, amenities, towels, ACs,,, etc
Menginap 8 malam pada bulan Juni 2022

10/10 Sangat Bagus

Mohammed

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Perfect
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Chomicha pada tanggal 2 Jun 2022
Dear Mr. Mohammed, On behalf of our entire team at Pestana Casablanca, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casablanca. Best regards, The Team at Pestana Casablanca

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Not pleasant
The staff are very friendly but the property it self very old, smelly and need maintenance
Menginap 2 malam pada bulan Maret 2022
Tanggapan dari GSM pada tanggal 14 Mar 2022
Dear Mr./Mrs. expedia user, Thank you for your feedback on your stay at Pestana Casablanca. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive service We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered. Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Casablanca. Kind regards, Your Pestana Casablanca Team

2/10 Sangat Buruk

Fadwa

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Cela aurait pu être un beau séjour mais... - Deux lits simples collés ne sont pas un lit king! - Bruyant! Restaurent à côté avec du bouboum, les autres clients qui déplace le mobilier a toute heures du jour et de la nuit, la deuxième nuit, 2 client se sont engueulés de 1h du matin a 4h du matin... pour ensuite que monsieur chante?? Deux appels à la réception ont rien changé à la situation. - Bouchon du bain brisé. J'ai eu toute la misère du monde à enlever le bouchon pour la femme de ménage le remettr en place le lendemin *pleure* - Distributeur de savon pour les mains brisés Je ne me suis pas reposé. C'est cher payé pour pour ne pas pouvoir dormir. L'emplacement et la propreté sont les seul point positif que je peux donner. Les employés de la réception étais polis autrement. J'aurais apprécié qu'ils règle la situation au lieu de me dire "on va envoyer quelqu'un". Dommage car l'emplacement était superbe.
Menginap 2 malam pada bulan Februari 2022
Tanggapan dari GSM pada tanggal 21 Feb 2022
Chère Madame Fadwa, Nous souhaitons vous remercier de nous avoir donné un avis honnête concernant votre séjour. Malheureusement, nous n’avons pas su satisfaire vos attentes. C’est avec plaisir que nous avons lu vos commentaires enthousiastes à propos de notre emplacement. Nous souhaitons vous présenter nos excuses pour les éventuels désagréments causés. Nous avons bien pris note de tous les problèmes mentionnés afin que des améliorations puissent être apportées à court terme. Nous apprécions le fait que vous ayez choisi Pestana Casablanca pour votre séjour. Nous espérons que vous nous donnerez une nouvelle occasion de vous prouver le haut niveau de qualité de nos normes de service et de regagner votre confiance lors de votre prochaine visite. Cordialement, L’équipe de Pestana Casablanca

10/10 Sangat Bagus

michael

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan November 2021

8/10 Bagus

Maged, Marietta

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Everything looked great until we had ants in the room. That was not good. Also, the hanging dryer in the bath has burned my arm when heated up. That was terrible. Using a metallic dryer is something of the past. Porcelain is the way to go. Beside, we were pleased.
Menginap 3 malam pada bulan Oktober 2021
Tanggapan dari Pires pada tanggal 19 Okt 2021
Dear Mrs. Maged, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Casablanca for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, The team at Pestana Casablanca

8/10 Bagus

Traveler terverifikasi

Disukai: Kenyamanan kamar
Great but needs new furniture
Good stay, just the furniture couch ect is old , needs to be redone, also some areas dusty , house keeping should clean better. Also the towels are also old and very thin. If these things are fixed , would stay there everytime
Menginap 2 malam pada bulan Agustus 2021
Tanggapan dari Pires pada tanggal 14 Sep 2021
Dear Mr. Shazzad, On behalf of our entire team at Pestana Casablanca, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casablanca. Best regards, The Team at Pestana Casablanca

10/10 Sangat Bagus

Houriya

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Houriya pada tanggal 23 Agu 2021
Dear Mr.s. Houriya, On behalf of our entire team at Pestana Casablanca, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casablanca. Best regards, The Team at Pestana Casablanca

10/10 Sangat Bagus

jacob

Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2021
Tanggapan dari Pires pada tanggal 28 Jul 2021
Dear Mr. Jacob On behalf of our entire team at Pestana Casablanca, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casablanca. Best regards, The Team at Pestana Casablanca

4/10 Buruk

Traveler terverifikasi

Menginap 9 malam pada bulan Juni 2021
Tanggapan dari Pires pada tanggal 14 Jul 2021
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback on your experience at Pestana Casablanca. We would like to know what happened in order to improve the way we work. Thank you for staying at Pestana Casablanca. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kind regards, The Team

10/10 Sangat Bagus

Halwani

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
We Came back 💞
We liked staying at Pestana Casablanca when we arrived to Marco in June, we liked the service and the welcoming very much we camelback as our last destination. Thank you Hafsah and the whole team for taking good care of us.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Mr. Halwani pada tanggal 2 Jul 2021
Dear Mr. Halwani, We were delighted to hear that your recent stay at Pestana Casablanca was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Casablanca for your stay. We look forward to welcoming you again soon at our hotel. Kind regards, The Team at Pestana Casablanca

8/10 Bagus

MOHAMMAD

Menginap 1 malam pada bulan Juni 2021
Tanggapan dari MOHAMMAD pada tanggal 24 Jun 2021
Dear Mr. Mohammad, On behalf of our entire team at Pestana Casablanca, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casablanca. Best regards, The Team at Pestana Casablanca

2/10 Sangat Buruk

Bouzid

Traveler bisnis
Tidak Disukai: Kebersihan, kenyamanan kamar
Les chambres sont vraiment dans un état catastrophique cordialement
Menginap 4 malam pada bulan Oktober 2020

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Paulo G. pada tanggal 12 Mar 2020
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. Our team is always available to provide excellent service and on this occasion we can see that we have almost met your expectations, thanks to your valuable feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca. Dear guest, again, thank you for your feedback, which I have immediately shared with our team. Best regards from a sunny Casablanca,

8/10 Bagus

Habib, London

Bepergian dalam rombongan
Spacious property with really nice decor. Staff were freindly. However the taxi service provided by the hotel was disappointing with dishonest drivers.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Paulo G. pada tanggal 17 Feb 2020
Dear Mr Habib, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. Our team is always available to provide excellent service and on this occasion we can see that we have almost met your expectations, thanks to your valuable feedback. We are sorry for the dishonesty of the taxi drivers and would like to assure you we will be more careful in choosing them. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca. Mr Habib, again, thank you for your feedback, which I have immediately shared with our team. Best regards from a sunny Casablanca,

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan Januari 2020
Tanggapan dari Paulo G. pada tanggal 11 Jan 2020
Thanks for your feedback! Looking forward to welcoming you again

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Arguably, the best location in Casablanca, but there is an absolute lack of information in the rooms. Not even a phone directory or which amenities you’re entitled to. You have to ask for appliances like microwave over or kettle. This should be informed to you during the check-in.
Menginap 5 malam pada bulan Desember 2019
Tanggapan dari Paulo G. pada tanggal 7 Jan 2020
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. Our team is always available to provide excellent service and on this occasion we can see that we have almost met your expectations, thanks to your valuable feedback. We are sorry you haven't been given enough information upon check in. Be assured we'll reinforce training in that way. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca. Dear guest, again, thank you for your feedback, which I have immediately shared with our team. Best regards from a sunny Casablanca.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, fasilitas
I didn’t like the staff, they were rude, never smiles and didn’t make you feel welcome.
Menginap 8 malam pada bulan Desember 2019
Tanggapan dari Paulo G. pada tanggal 3 Jan 2020
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. I am truly sorry to hear that this time we have not met your expectations and fell short of fulfilling your expectations as a guest. Dear guest, we would be incredibly grateful if you would give us another opportunity to change your opinion and to show you that your feedback has been heeded. I really hope we have the pleasure of welcoming you back to the Pestana Casablanca in the near future, whereby we will be able to provide you with the highest level of service for which we are internationally known for! Best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Paulo G. pada tanggal 31 Des 2019
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. Our team is always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca. Dear guest, again, thank you for your positive feedback, which I have immediately shared with our team. Best regards from a sunny Casablanca,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Walkable to beach and malls nearby. Located near some best restaurants in the Casablanca. Good ocean view aswell with balconies.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Paulo G. pada tanggal 17 Des 2019
Dear guest, Thanks for taking the time to give us a feedback about your Pestana experience. We are so glad to see you've enjoyed your stay and look forward to welcome you back again soon.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
this time check in was so great thanks for ELHAM..................
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Paulo G. pada tanggal 16 Des 2019
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. Our team is always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca. Dear guest, again, thank you for your positive feedback, which I have immediately shared with our team. Best regards from a sunny Casablanca,

10/10 Sangat Bagus

Tomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2019
Tanggapan dari Paulo G. pada tanggal 21 Nov 2019
Thanks for your feedback. Looking forward to welcoming you back again!

10/10 Sangat Bagus

Salvatore

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2019
Tanggapan dari Paulo G. pada tanggal 14 Nov 2019
Thanks for your feedback! Looking forward to welcoming you.