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"The check-in reception staff were excellent—efficient, welcoming, and professional, setting a strong first impression. Unfortunately, the breakfast experience fell significantly short. The staff appeared stressed, disengaged, and at times discourteous. The buffet was closed approximately 10 minutes before the stated closing time, which was both unexpected and inconvenient. On a Sunday, when breakfast was scheduled until 11:00am, an elderly guest seated at 10:46am was abruptly told, “it’s all closed.” Similar interactions with other guests reflected a lack of attentiveness and basic hospitality. The overall quality of the breakfast was below average, and the service experience reinforced the impression that guests were more of an inconvenience than a priority. Even simple requests—such as asking for paper napkins—required repeated follow-ups and long waiting times. Additionally, the absence of soap/ shower gel in the bathroom was a basic oversight that just adds to annoyance. The room itself was acceptable—clean, but nothing great. The thermostat was funny or a dummy, I am not too sure. Overall, while the reception team performed well, the poor breakfast service and lack of attention to detail significantly impacted the stay. Based on this experience, I would recommend choosing a Hilton Hotels or Marriott Hotels property instead. The service standards and overall experience here have unfortunately left a lasting negative impression of the Novotel. #NeverAgain "

"Great"

"Great room great location , little Borgia 200 m from hotel is awesome , grounds great , next time in Tuscany will stay again definitely "

"We had to leave early morning and hot water wasn't available until later in the morning around 6 or 6:30 am. There is only 1 mirror which is in the bathroom and creates some inconvenience while getting ready. Location is good and stay was pleasant."

"Breakfast is included and phenomenal. A/C is not on yet so turn off heat and ask for a fan."

"The room was spotless and cleaned daily, the staff was very kind and helpful, the breakfast was amazing and fresh every morning! We have the best experience."

"Helpful staff. Vey good breakfast. Clean and comfortable room. "

"Extremely clean and modern, beautiful historic setting"

"Breakfast was very good, simple but good. Bar? Didn’t see one. "