6/10 Cukup Baik
Kyle
Bepergian bersama teman
28 Okt 2023
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The property was nice but the front desk reception staff was a bit rude. Didn’t explain any procedures to us when we arrived such as how to use the room key (not intuitive), when and how breakfast was served. Unable to get continental breakfast figured out for us after two tries (two mornings). No paper menu on the second day so we couldn’t order as we got in pretty late. Then they charged us €50 for room service because we didn’t fill out the form. What??
Spa services were a different story. They were amazing, accommodating, warm, friendly, nice, respectful. Best experience on the property bar far!
Lastly, I needed a few articles of clothing to get cleaned/laundered and they said they could take care of that. It appeared that afternoon in a pretty box and the clothes smelled so fresh. However, at checkout I was appalled to find a €315 bill for clothes cleaning. Come on! No way a half load of laundry cost that much to get clean! I take full responsibility for not asking more questions on the front end, but seriously. I’ll never go back or recommend this place for a stay to a friend. Spa services were amazing! Everything else wasn’t.
Kyle
Menginap 4 malam pada bulan Oktober 2023