Cato hotel guide. Best Western hotel in Cato, New York

"The hotel was decent but our room was at the end of the hallway next to a staircase and door. All night long we heard people and the door opening and closing. "

"Pool was crazy; they definitely have people from outside coming in to use it even though there are signs but no one actually monitors it which is unfortunate for those who pay and abide by max occupancy room permits. Turned on the TV to see Netflix and Disney+ apps but the TV’s aren’t actually connected to WiFi (in 2026) - called the FD who confirmed this. Then, flipped to the cable guide and no luck there either so I called back down only to be told the entire 5th floor had no cable. It never came back on during our stay. I had four 11 year olds who planned on a movie night so that was pretty disappointing. I was told it was being worked on but having worked in a hotel for 15 years, I’m not sure that was actually the case. Seems poorly run. Which for a Hilton is sad for the brand. "

"Check in was the fastest, but not the friendliest. Breakfast staff openly complained about being thankful “it was over” and couldn’t wait to “get out of there”. Room was comfy, and clean as this level of hospitality can be for the price point. Would return, but only for business stays alone."

"Always a comfortable stay! Restaurant on site. Staff is always helpful and friendly"

"The staff were really friendly. The breakfast overseer Courtney was outstanding. We did not use the AC. Heating system was ok but quite noisey. Clean room was ok."

"The biggest problem was that most of the towels and linens had hair on them of some sort. Hair that was not mine. The towels in the bathroom were still wet from the laundry service. The shower barely worked. What saved the stay was the morning staff that I had. She was very sweet and caring. "

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"This was an extremely nice property, except for some minor inconveniences. A bunch of local kids and their families were staying at the exact same time and the staff did very little to stop the kids for running all over the halls, knocking on doors and running away at 10 pm. The pool, which is the whole reason we booked this location was closed. It did end up opening, but only for an hour and a half. The website says it’s open till nine however, they close it at eight on a Saturday. We also requested extra towels which the staff was too busy to get us at the time, but said they would have somebody deliver them to our room which they never did. the bathrooms doors don’t have locks and have sliding barn doors with toilets that sit very close to the ground. Our shower didn’t drain very fast and the whole bottom of it had a bow so once you started to use any soapy products, it made it very hard unless you were standing sideways. All in all the hotel could be a great place, but there were definitely inconveniences."