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"Service is very poor . The staff does nit care about your needs . Looks like Comparing to the size of hotel, they don’t have adequate staff . Right from check in upto restaurant the service is below the standard and they are lacking is professional approach."

"Everything was simply awesome! The service , amenities, housekeeping"

"The rooms were perfect. The communal areas were a bit dated and in need of some tlc"

"Good"

"Nice and clean property."

"Ideal for shopping - Jio World Center within walking distance. Santacruz and Kala Ghoda shopping both within half hour drive. Excellent breakfast options."

"The hotel overall was nice, however a little worn and dated…breakfast was good"

"If I could give the Trident BKC more than 5 stars, I would. It's always such a pleasure to arrive there. I usually breath a big sigh of relief after many, many hotel rooms and check-ins all over South Asia. The staff are second to none."

"I stayed on 5 May 2026 and arrived in the late morning. I would like to give special compliments to Vijay from the concierge desk, who was exceptional in his service and made a very positive impression. Overall, the service from the hotel staff , from the front desk, the restaurant team, to the housekeepers ,was warm, professional, and much appreciated. Unfortunately, the car service experience left much to be desired. I had provided my airport pickup details a week in advance, but no pickup was arranged upon arrival. I also hired a full car service for the following day, but there appeared to be no record of the booking. While I had a generally pleasant stay and appreciated the service from the hotel team, the car service coordination needs to be improved significantly to match the overall standard of the property."