"Overall I was disappointed with this hotel - it's not a 5 star hotel. The entrance and spa are certainly impressive, but the rooms are below standard. Grubby, look tired and the touch panel to my hotel room door fell off several times. I also had a water pressure issue when I wanted to shower on one of the days, which meant hot only came out. My partner also tried to arrange a birthday surprise for me which apparently was difficult and the staff were not particularly accommodating. The Spa facilities are very nice, with a lovely pool, steam room and sauna. however, it was very busy and we struggled to get two beds next to each other so just shared one. I would also suggest that the price for a massage is over priced, although my massage was decent, it wasn't worth what I paid. The gym is very small, and at one point had 5 people in it, which was over crowded. The gym has limited equipment, so not great for an avid gym goer. I wont be staying here again as much better 4 star hotels locally at the same if not cheaper price point and look far better."