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Reviews of Orlando Renters

3.5 out of 5
Orlando Renters
8285 Champions Gate Blvd, Kissimmee, FL

Reviews

5.8
Rating 10 - Excellent. 16 out of 66 reviews" "
Rating 8 - Good. 10 out of 66 reviews" "
Rating 6 - Okay. 10 out of 66 reviews" "
Rating 4 - Poor. 9 out of 66 reviews" "
Rating 2 - Terrible. 21 out of 66 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

juanita

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My stay was good there. I arrived at the rental which I booked a 4 Bedroom executive with a game room with pool. Which is more money than the regular rental. I sent a message on the night of arrival. I got no respone. I again sent another message the next day as well and also called the property manager no answer. So I contacted Expedia they tried calling no answer. Expedia sent an email. I ask them to see if I can get a credit of some type since the rental was not as listed. They replied back to Expedia that there is a game room in the club house which that is not listed in the amenities. And that I could not get a credit for the unit not having what they listed in the posting and pictures for the rental. I got an email from them thanking me for my stay and again I sent them another message that they still have not replied to. I must say this was not the way to handle the situation but this rental company doesn't response to your concerns.
Stayed 3 nights in May 2024

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very nice house
Stayed 6 nights in Apr 2024

6/10 Okay

Wanda, Chicago

Stayed 4 nights in Apr 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, amenities, property conditions & facilities
It was amazing just like the picture
Stayed 3 nights in Mar 2024
Response from Customer care on 19 Mar 2024
thank you we are so glad you enjoyed it

6/10 Okay

Valeria

Travelled with group
Disliked: Cleanliness
For the price was good had a pool lots of bedrooms bathrooms washer and dryer old and dryer did not work but they had them dishwasher seemed old and dirty but worked had all cooking supplies which was good carpet had lots of stains for the price was not that bad
Stayed 7 nights in Feb 2024
Response from Customer care on 4 Mar 2024
thanks for your feedback - you booked our lowest economy / budget / basic home - the items in these units are a little older - we have lots of higher categories you can chose from - but as you state the price reflects the type of home - and the cheapest budget basic home does not have the luxury of our higher priced properties

6/10 Okay

stephen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Customer care on 4 Mar 2024
we did not get any feedback to be able to respond to this review

8/10 Good

john

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
check in was okay until i found a dryer full of towels that the maids didnt fold and put away and then from sunday through thursday there was a big issue with the smoke detectors they kept going off every 20-30 minutes and i tried to call i couldnt reach nobody i left messages and finally on the day before i leave somebody comes out and fixes the alarm so literally the whole 4 days i got hardly no sleep then i was told by expedia that all my fees were included i ended up having to pay an additional $97 and then the pool was not heated it was freezing cold but they claim the pool was heated so we hardly could use the pool due to no heat in it but other than that it was a good stay
Response from Customer care on 14 Feb 2024
We are sorry you experienced these issues - we did respond to the alarms however it seems this was only happening overnight when it was cold - the metal on the battery contracted in the cold weather and set the alarm off - but as the temperature rose it expanded and reset - so when we attended there was no alarm chipping. The pool heat is NOT included in the rental rate - we did advise you of this - it is an additional chargeThe property protection fee is a the security deposit that you pay - it is a purchase of an insurance at 97.70 - we do state this on our rental terms

8/10 Good

Luiz

Travelled with family
Good location, but in the need of some updating.
Stayed 7 nights in Dec 2023
Response from Customer care on 14 Feb 2024
We do have multiple home types - ranging from the budget home you booked - all the way to a platinum home. The home you booked is our most basic property type

6/10 Okay

nelly

Travelled with family and small children
Liked: Cleanliness, amenities
Everything was nice but when we arrive no internet or tv till the next day . It was off
Stayed 3 nights in Sep 2023
Response from Orlando Renters on 18 Sep 2023
unfortunately there was an outage in the area by the service provider - we apologize but this was outside our control

4/10 Poor

Vi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My kids enjoyed being able to play in the pool and the house had plenty of space for the 5 of us so they had a great time m, the house was in a gated community so u would think our rental car was ok parked outside but it wasn’t someone tried to break into it and did damage to our rental car
Stayed 6 nights in Aug 2023
Response from Orlando Renters on 18 Sep 2023
We never heard from you while you were here to report this - we also checked with the local sheriff and they do not have a report either?

10/10 Excellent

Dekeon

Liked: Cleanliness, property conditions & facilities
I really did love this property a lot!!! I don’t think the heated pool was on that I paid for but everything else was wonderful and clean
Stayed 3 nights in Aug 2023
Response from Orlando Renters on 18 Sep 2023
thank you for you reviewwe double checked and the pool heater was switched on and appeared to be working ok - the water temperature was set at 82 degrees

2/10 Terrible

Jennifer

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Orlando Renters on 18 Sep 2023
We are not sure why we received this feedback as there are no comments

2/10 Terrible

maria

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
I liked the area Close to Disney House was terrible had a smell from the carpets. 1 shower was broken We were 5 people with only 1 working shower for 6 days of the 10 They need pest control for the giant cockroaches Never again
Stayed 10 nights in Jul 2023
Response from Orlando Renters on 18 Sep 2023
We did not get any report from you while you were here about a shower not working ? There are 3 bathrooms in the home - if 2 were not working for some reason we would have had maintenance take care of it - but unless we get a report to tell us then we cant help - all the showers were working when we cleaned the home after you checked out - maybe there was an error with how you were using them as all 3 bathrooms have a different set up.Again on the cockroaches - we never had any report from you on this - Florida has a tropical climate and we do get bugs - however we employ a professional pest control company who would have attended if you had let us know

8/10 Good

Paul Stephen

Liked: Cleanliness
There was no walk in shower. I reported the phone and WiFi out of order via email. The emailed back and said to phone the matainence people. The phone was out of order! The address for the rental company is a jewellery shop? On the plus side the villa was clean and in a good location. The pool gets the sun in the mornings and afternoon which was OK. But there was no safe in the property. Booking with Expedia was a nightmare best avoided.
Stayed 21 nights in May 2023

6/10 Okay

Elianis

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Valerie

Stayed 10 nights in Jan 2023

10/10 Excellent

ShaniQua S

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Stivaly

Stayed 5 nights in Jun 2021

4/10 Poor

Quetaya

Business traveller
Disliked: Cleanliness, room comfort
When we arrived house was a mess dirty from the previous renters. Staff was hard to get in contact with. When I finally got in touch with someone the lady was very rude and hung up the phone all because I was getting loud. When she should of felt my fustration. We arrived 3am to a completely dirty house bed was not made when the cleaning people finally came it was 1pm the next day. However the cleaning man did an amazing job! Very very unacceptable 830 Sussex Drive was the address. We couldn’t heat the Pool cause they stopped answering our calls
Stayed 8 nights in Dec 2021

2/10 Terrible

Irais

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When we got to the house there was a whole other family there. After almost 30 minutes we were sent to another home which you can tell no one has been there to really clean it. The house was dusty and the pool area was horrible. No wifi and no one at the office to contact about it. I normally have nothing, but nice things to say, but this time I was very disappointed . And on top of that my deposit was never given back to me. The pool Table in the game room was broken and sticky. The Air Hockey Table was missing pieces. The house was dusty and full of ants. We spend most of our stay cleaning and killing ants. The Pool area was full of dirt and just looked abandoned .
Stayed 3 nights in Sep 2021

8/10 Good

Jossie

Travelled with family
Liked: Room comfort
Stayed 3 nights in Sep 2021

2/10 Terrible

Luyen

Travelled with family
Disliked: Cleanliness, room comfort
Horrible place
Horrible host! They got you settled in to the house then you’re on your own. House has no internet or the internet login info was wrong. The whole entire house of 6 bedrooms 4 baths for rent and there’s only one torn up bath towel and 1 worn out hand towel. I text the host and she never responded. There were bed bugs on pillows and blankets has yellowish stains we have to wash them. And there were ants inside the house too.. I’ve rented many vacation home and this is the worst
Stayed 4 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were looking forward to the house as the photos looked nice and the pool in the backyard looked nice as well. The day before we arrived, we were assigned the address and had to pay $97.00 for the “resort fee.” Fine, no big deal. When we got the address, the property was in Davenport, FL not the Kissimmee area we booked. This was inconvenient but still thought it would be okay as the photos of the property looked nice. We arrived at 4:45pm local time. We walked in and immediately noticed the walls were badly damaged, poor paint jobs to cover up scratches, the tile floors had cracks. The living room had disgusting furniture, stains everywhere, the carpet in the living room was riddled with stains. The television in the living room was a 20” tv with no remotes that worked. In the entertainment center there was a plastic cup with water in it, looked like it was missed during cleaning. There was a comb next to the plates on the kitchen table. We went to the bedroom and saw the comforter was stained with white spots and Then we saw bits of scrambled egg on the carpet in the bedroom. The blinds to all the patio doors were busted, they wouldn’t open or shut. We went to the pool (enclosed with screens to keep bugs out). The screens were falling down. No covers on the pool filters. Upstairs bathroom had mold growing. You had to pay for WiFi, but nobody answered the phone to buy WiFi. We left. Never was refunded for the resort fee. Management blew us off. Absolutely horrible. Gross.
Stayed 7 nights in Jul 2021

10/10 Excellent

Teodolo

Travelled with family
Liked: Cleanliness, room comfort
Family enjoyed the stay overall.
Stayed 6 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at one of their properties on Tall Grass Place. It was a nice house, decorated in 90's decor but we didn't mind as we weren't there for the style. They had everything a family could need, even a high chair and playpen. We didn't need those items but I thought that was very considerate of them. The pool was clean, the air worked and the beds were what you'd expect from a hotel/rental. We had a good time and would stay with them again.
Stayed 7 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This home was one of the worst experiences ever. The access to the house was easy. However, we arrived at the home pretty late, and we're exhausted. When I went to lay in the bed i found dead bugs allover the box spring and mattress (mostly every room). i called the number given on the binder to let the owner know, and the trip went left from there. The owner (who wouldn't provide his name) told me those bugs were harmless and he will not call any out to clean them up. He told me if i had issues to take it up with the third party i booked through. i was so tired I didn't have the energy to debate the house conditions with him. i asked if he could turn the jacuzzi on he said no, you need to pay extra in advance to use this part of the home. That's crazy!!!!!! Also i booked through Expedia & that option was not there. There were no wash clothes in the home only towels. The house was very old and outdated. The house was super hot & the owner has a sign over the Thermostat that says we are not allowed to touch it or well be fined—too many rules. I would never recommend this place.
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We liked the space it was open and big. What we didn’t like was it was dirty broken appliance pool dirty no kitchen towels or rags no wash rags several beds broken only 2 TVs in a house of 7 bdrm Unacceptable not enough pots to cook with for a big family we had to buy some. Maintenance guy was rude and no help.
Stayed 6 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the WORST stay I have ever had ! We could not swim in the pool , house was dirty , and also no communication from owners to fix issues what so ever . Pool screen was ripped so it was a countless amount of bugs EVERYWHERE pool was extremely DIRTY ! Such a unpleasant experience and bed in master bed room feels like card board ! Lots of dirty dishes in cabinets and house smelled like fish upon arrival . When I called owners and property management they did not respond . The property management company accidentally butt dialed me back and was super unprofessional when confronting about ignoring my calls but accidentally butt dialing me gossiping !!! RUN ! Don’t book here save your money !
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family and small children
The location smelt bad and the place was not the place I was suppose to be staying. We had to pay for WiFi and couldn’t get in contact with anyone.
Stayed 3 nights in May 2021

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, room comfort
Dirty place has flys inside property and garage ,pool dirty bed clothes smell no recomend
Stayed 3 nights in May 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
House is not as it looks in the photos. We killed 2 big spiders witch means house hasn’t been properly cleaned. I have pictures of the two spiders if they are needed.
Stayed 10 nights in Apr 2021

2/10 Terrible

Tyisha

Travelled with family
Disliked: Cleanliness, room comfort
I would N E V E R recommend staying at this property. This rental property is complete false advertisement. The pictures are NOT where you stay. The furniture was outdated. The TVs were old box style TVs. It was 90+ degrees outside and the temperature cannot be no more than 78. It has to be set on cool which is NOT AC. The pool was dirty. The sheets and towels were OLD and dingy. There were no face rags. They charged $287 for “smell of smoke” when no one smoked in their property.
Stayed 3 nights in Apr 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Carpets were filthy pool was a nasty hot tub was broken nothing here works beds were awful to sleep on
Stayed 3 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property needs a lot of updates and fumigation. The beds were very uncomfortable and there were bugs everywhere. The pool was great and the location was perfect.
Stayed 7 nights in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the fact that it was very spacious and had enough room for the kids to be able to enjoy themselves...
Stayed 3 nights in Mar 2021

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2021

2/10 Terrible

Carolina

Travelled with family
Disliked: Cleanliness, room comfort
Horrible old Home
We booked this house for a long weekend getaway with our family. Wanted a place to relax with a pool and a kitchen to cook our own meals. When we got there the nightmare began. The first thing you notice is the smell of the house( moldy and old). The house is big and there is a pool and a kitchen, but absolutely not cleaned at all. The kitchen appliances did not work. I had to put the microwave for 8 minutes when trying to do popcorn. the stove is really really old and was not working so cooking was very limited and our plan of cooking meals was gone. all utensils and pots were very dirty and old. When I went through all the bedrooms to see the beds( omg i was terrified) 2 of the kids beds had blood stains on the sheets and the carpets in the rooms were very dirty. Bathrooms and also bedrooms had bugs (spiders, roaches and bees). We tried contacting at that time the owner or rental office but it was late and the emergency # was not working. So after washing all the sheets myself we finally went to bed but started to realize the A/C as not working, what a nightmare of a night. It was soooo HOT and we had no way of fixing it ourselves because the a/c monitor is under a locked box and no key around it. Tried to call again that night and in the morning and nothing, no answer from owner, then I contacted Hotels.com and they couldn't help much because the # they had was not a working # either. It was a very uncomfortable situation all weekend. PLEASE DO NOT RENT THIS PROPERTY! BAD
Stayed 3 nights in Sep 2020

2/10 Terrible

Verified traveller

We like how big the property was, BUT nothing was clean. There was a dead house roach just lounging around the kitchen area. The refrigerator has a dead fly stuck in some ice. The washing machine stopped working after one use. The master bed room had chips in the bed and on the box spring. (I have photos) the towels were unwashed and on the floor next to the washing machine. The pool was REALLY dirty. There were old cigarettes left out there and jacuzzi never warmed up!
Stayed 3 nights in Sep 2020

4/10 Poor

VeronicaBetts, St.Augustine

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Amenities
I would have gave an excellent,but I sent 2 messages that the pool spa wasn’t working nor was the skimmer was working either the pool was full of bugs. The other message was stating that it was extremely hot upstairs. No one was able to sleep up there no response on that either. Other then that it was ok. I was very disappointing.
Stayed 3 nights in Aug 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Amenities
I have never experienced a horrible stay at any place as I did here the place was not clean found hair in the beds and roaches and bugs in bathroom bedroom abd in cabinet no grill to use and no hot water for the hot tub the water was freezing because no sun hits the pool area my check in was a 4 and I did not receive a text with code and address until after 5pm I was shown a place for Kissimmee and this place was in Davenport very disappointing
Stayed 3 nights in Jul 2020

2/10 Terrible

Mare, Orlando, Florida

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
This place was terrible. The package and key wasn’t in the lockbox when we arrived. We couldn’t get ahold of the property for hours, I had to book another room for the night with 4 kids in the middle of the night because Expedia couldn’t even help me in getting another location. This property didn’t want to give me a refund for the night I missed because of their system with the lockbox and package that wasn’t done properly. We finally get into the house the following day, net in pool area was broken, we had bugs everywhere all weekend. The place looked like they barely clean, I had to disinfect the whole house before even letting my kids into the house so another 3 hours missed. Pots, dishes, corners of the house all dirty. It was my daughters birthday and we were backed up for everything because of the delay of the lockbox and cleaning. There were no trash bags, no dish washing soap, no cable on the TVs, TVs were the size of a small laptop screen, covers and floors had stains on them. I would never recommend or use this property again.
Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
So the kitchen sink was overflowing everything in the house was completely broken no internet the house was dirty broken TV but a person fixed the TV and the kitchen sink we told him that our internet was not working but he said his worked ours didn’t but maybe he did not know that our internet was not working and he screamed at He was not nice to us I told him to fix the TV and kitchen sink
Stayed 4 nights in Jul 2020

2/10 Terrible

Kim, Boston

Travelled with partner
Disliked: Amenities
Net in pool area was broken requested to get it fixed due to all the bugs but they never came , fridge and sink had a foul smell used sheets and towels had to deep clean before even feeling a little comfortable very disappointing
Stayed 10 nights in Jun 2020

4/10 Poor

LJD, Roswell

Travelled with family
Disliked: Cleanliness, amenities
I had numerous issues with the inside of this property. I reported them to Championsgate and will send email to owners as well. False advertising of property on Expedia’s part and Columbus Rentals.
Stayed 6 nights in Jun 2020

2/10 Terrible

Joann

Travelled with family
Disliked: Cleanliness, room comfort
Would never stay there again
I feel that the property was not as it was described to be there was false advertising there was no Wi-Fi there was no cable call you couldn't even use your own phone in the property because it canceled it all services out the pool was nasty there was no toiletries put in the property before we got there the stove with broken the dishwasher leaks all in all I'd say this was not at all at the value that it was being rented for the person was nasty she would not give a refund for the whole entire stay she would not move you to another house she said it was an executive house I can't say that I saw that yes it was a 4 bedroom and yes it has three bathrooms and yes the bedrooms were actually very nice the however all the items and appliances were messed up all in all I feel this property just was not what it was advertised to be not worth the money that you spent
Stayed 7 nights in May 2020

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2020

8/10 Good

Jennifer

Travelled with family
Liked: Room comfort
Stayed 3 nights in May 2020