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Ulasan untuk Motel 6 Charles Town, WV

2 out of 5
Motel 6 Charles Town, WV
106 Jefferson Terrace Road, Charles Town, WV

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 242 dari 622 ulasan" "
Penilaian 8 - Bagus. 167 dari 622 ulasan" "
Penilaian 6 - Cukup Baik. 98 dari 622 ulasan" "
Penilaian 4 - Buruk. 51 dari 622 ulasan" "
Penilaian 2 - Sangat Buruk. 64 dari 622 ulasan" "

7,6/10

Kebersihan

8,4/10

Staf & layanan

6,8/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Douglas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This appears to me to be a recently updated property. Very well done. Very clean except the floor.
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

patrick

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Some things were a bit dirty the AC had a lot of dust. We were in a non smoking room but the rook underneath was a smoking room so we smelled cigarettes. The sheets did have a stain as well. Everything else was fine and what we expected. A basic place to stay.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Mary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to find. Clean rooms
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Brand Experience Team pada tanggal 14 Mei 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
not the Ritz but nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari Brand Experience Team pada tanggal 7 Mei 2024
Hi Peter,Thank you for the perfect rating!Lilith#Team6

10/10 Sangat Bagus

Judy

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the big lawn on the property.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Brand Experience Team pada tanggal 7 Mei 2024
Hi JudyWe’re glad you enjoyed your stay! Lilith#Team6

8/10 Bagus

Justin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lowest cost on the area. Perhaps more functional than glamorous but when you simply need a place to layover, this place is good for that.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Brand Experience Team pada tanggal 23 Apr 2024
Hi JustinThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Sangat Bagus

Ruth

Menginap 1 malam pada bulan April 2024
Tanggapan dari Brand Experience Team pada tanggal 25 Apr 2024
Hi Ruth,Thank you for the perfect rating!Lilith#Team6

10/10 Sangat Bagus

Gerald

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The lady at the front desk was very friendly and professional.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Brand Experience Team pada tanggal 23 Apr 2024
Hi Gerald,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Sangat Bagus

Shelia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was good staff nice clean room thanks so much for tthe service.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Brand Experience Team pada tanggal 17 Apr 2024
Hi Shelia, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Brand Experience Team pada tanggal 12 Apr 2024
Hi Mark,Thank you for the amazing rating!! Maz K.#Team6

10/10 Sangat Bagus

Stephen

Bepergian dalam rombongan
A great place to stay not expensive close to the casino The owner and employees are all very nice
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Brand Experience Team pada tanggal 9 Apr 2024
Hi Stephen, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Cukup Baik

craig

Disukai: Kebersihan, staf & layanan
Not quiet enough
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Nancy Y. pada tanggal 2 Apr 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

10/10 Sangat Bagus

Alicia

Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Ashley

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Marvin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Too many stink bugs in room, but overall nice stay.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Brand Experience Team pada tanggal 12 Mar 2024
Hi Marvin,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Sangat Bagus

Tomika

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love staying there!!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Nancy Y. pada tanggal 6 Mar 2024
Thank you for the perfect rating!!Nancy Y.#Team6

6/10 Cukup Baik

Alesia

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Bed had a hole and burn marks
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Nancy Y. pada tanggal 6 Mar 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Cukup Baik

Martin

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
Bathroom was dirty and I would not shower because of this. Floor was not clean. I did not tell them but will not stay there.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Nancy Y. pada tanggal 6 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Sangat Bagus

Alesia

Disukai: Kebersihan, kondisi & fasilitas properti
Only thing i didnt like is when i called front to be connected to a room they wouldn't transfer me to my sisters room without the room #. That wasn't right.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Brand Experience Team pada tanggal 26 Feb 2024
Hi Alesia,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

8/10 Bagus

Marilyn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was perfect for our three day two night stay. It was clean. The heat worked great. The only complaint was that the bathroom is really small so if you are not a small person, it's a little uncomfortable. Also, they need better towels. The towels lefts fuzz all over us after drying ourselves. Everything else was great including the staff.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Brand Experience Team pada tanggal 6 Feb 2024
Hi Marilyn,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Lyle

Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Terry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent service
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Patricia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was quiet. Staff was friendly. No coffee pot in room
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Brand Experience Team pada tanggal 8 Jan 2024
Hi PatriciaWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

6/10 Cukup Baik

Marie

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
It was only one night, so can’t complain too much. Shower had mildew and room had an odor. I only stayed in room for total of 7 hours. It was NYE, cheapest can find .
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Brand Experience Team pada tanggal 8 Jan 2024
Hi MarieThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Bagus

Angel

Disukai: Fasilitas
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

JEROME

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Lorie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good value
Good place for the price and they allow dogs which is our primary reason for staying. Friendly staff and comfortable. Would stay again.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Brand Experience Team pada tanggal 7 Des 2023
Hi Lorie,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Sangat Buruk

Veronica

Tidak Disukai: Kebersihan
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Lacey

Bepergian dalam rombongan, Bepergian bersama hewan peliharaan
The price was great, and I appreciate that dogs stay free. I didn't get a chance to use the shower, but I couldn't get any hot water at the bathroom sink. There were also beetles(?) and a bunch of (what appeared to be) baby cockroaches crawling all over my dog's food bowl in the morning.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Nancy Y. pada tanggal 5 Des 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Cukup Baik

Aimee

Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Richard

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not happy anymore!
I have stayed here many times over several years attending weekend racing events at Summit Point Raceway primarily due to its lower than average rates. I always found it to be adequate and always gave very good reviews. The staff was/is awesome as usual and still is. However, this time was different. Maybe because I had more idle time and noticed more, but the room I was given was not nearly as clean and in as good a condition as the one I stayed at in September of this year or from previous stays. Although it looked nice upon entry, it was not as clean deep down. The bathroom/sink fixtures were corroded and stained although they worked fine. The tub/shower enclosure was very stained/scummy as was the bottom of the shower curtain. There was several strands of other peoples hair on the shower walls, the bath mat appeared washed but was stained as if someone wiped their rubber soled boots on it. The vent fan cover in the shower was caked with lint and dust. Dirt and grime was built up along the floor trim corners, etc. On the outside, I noticed rust eating away at the stairs, treads and railings, and the balcony safety rails in some areas were rusted all the way through. I did not take pictures, although I thought about it, nor did I complain to the staff about any of this as I just decided I would move on to a different provider in the future.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Brand Experience Team pada tanggal 20 Nov 2023
Hi Richard,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

2/10 Sangat Buruk

Kristy

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The room was gross altogether. The beds are terrible was like laying uphill. The walls are super thin, and the water and showers from other rooms were extremely loud. This place is clearly a place for the locals to party, our room stunk like weed.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Brand Experience Team pada tanggal 14 Nov 2023
Hi Kristy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Bagus

Joseph

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Scott

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
For $70, everything was clean and recently updated.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Brand Experience Team pada tanggal 14 Nov 2023
Hi Scott,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Cukup Baik

Brandi

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
I think they have people that stay there all the time.. like extended stay.. and between the hours of 2:30am and almost 4am.. the people in the room next to us were loud and it was hard to sleep
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Nancy Y. pada tanggal 6 Nov 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Sangat Buruk

Francis

Menginap 2 malam pada bulan Oktober 2023

8/10 Bagus

Nicole

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
The property was a bit in disrepair. We were.on the upper floor of the motel and the concrete walkway that you use to get to your room was completely slanted towards the railing. If one would lose their balance they could easily fall over the rail. Also some friends of ours who rented a room down the hall fromus couldn't get extra pillows or a blanket. Like those amenities should be available to tge customers.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Nancy Y. pada tanggal 6 Nov 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

8/10 Bagus

Rebecca

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Oktober 2023

8/10 Bagus

steve

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Property appeated safe which is main concern
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Brand Experience Team pada tanggal 31 Okt 2023
Hi Steve,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Sangat Bagus

TRICIA

Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Sharla Richards

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We left. We didn’t stay. We need out money back
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Brand Experience Team pada tanggal 26 Okt 2023
Hi Traveler,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

8/10 Bagus

Brandi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
It was noisy and our room smelled like cigarettes
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Brand Experience Team pada tanggal 26 Okt 2023
Hi Brandi, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Bagus

Whitney

Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Lawrence

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
The insects I found in the first room assigned were numerous including one under the bed covers. Additionally, there were spider webs in the corners of the of the room. The employee on night shift assigned me a new room which was much less problematic than the first one. The room was not first rate. I attempted to sign out on the first morning of my 2 night stay and was told by the man on duty that I had to go through Expedia because I made the reservation through them. I wish to have the charge for the second night removed from the bill as I checked out before 7 AM on Saturday the 7th of October.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Nancy Y. pada tanggal 17 Okt 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Cukup Baik

David

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Lindsay

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent hotel! Perfect for an overnight to explore the Harpers Ferry area, Fort McHenry. Large room, clean bed, hot shower and working air conditioning/heat, free coffee in the morning starting at 6am in reception. Hotel is adjacent to a large strip mall with a Walmart and many fast food joints! Wifi signal was strong in the room. Rooms felt very secure and the area was safe - just off the highway! Great stay overall, and definitely would stay again!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Nancy Y. pada tanggal 17 Okt 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Sangat Bagus

Jessi

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Oktober 2023

4/10 Buruk

Lyle

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Roach infested. I told the manager they needed some serious fumigation done.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Brand Experience Team pada tanggal 9 Okt 2023
Hi Lyle,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6