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Ulasan untuk Extended Stay America Premier Suites Charlotte Pineville Mat

2.5 out of 5
Extended Stay America Premier Suites Charlotte Pineville Mat
8405 Pineville Matthews Rd, Charlotte, NC

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 99 dari 216 ulasan
Penilaian 8 - Bagus. 46 dari 216 ulasan
Penilaian 6 - Cukup Baik. 25 dari 216 ulasan
Penilaian 4 - Buruk. 17 dari 216 ulasan
Penilaian 2 - Sangat Buruk. 29 dari 216 ulasan

8,2/10

Kebersihan

8,2/10

Staf & layanan

7,4/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

4/10

The room was spacious
Menginap 2 malam pada bulan Juni 2025

6/10

Menginap 2 malam pada bulan Juni 2025

4/10

Trash on the ground outside and the grass was tall. The actual room was not as clean as it Could have been. The floor needed to be cleaned and mopped. The furniture has started peeling. The upstairs people sounded like a herd of buffalo all night. Walking hard and dropping things ALL NIGHT! The heating and cooling units are extremely noisy when they come on, also the rooms are only cleaned on Tuesdays and if you want clean towels you have to go to the front desk and the real kicker is if you want your sheets changed it will cost an extra $20.
Menginap 1 malam pada bulan Juni 2025

6/10

Breakfast virtually non-existent. Gouged pricing due to near by event.
Menginap 1 malam pada bulan Mei 2025

2/10

I’ll never stay here again
Menginap 1 malam pada bulan Mei 2025

10/10

Great place to stay. Best staff I've ever dealt with at a hotel.
Menginap 1 malam pada bulan April 2025

10/10

The staff is exceptional. Very polite and the hotel is well maintained.
Menginap 1 malam pada bulan April 2025

10/10

Great place to stay lotsa shopping just across the street.
Menginap 1 malam pada bulan April 2025

10/10

Menginap 1 malam pada bulan April 2025

10/10

Menginap 1 malam pada bulan Maret 2025

10/10

Menginap 1 malam pada bulan Februari 2025

8/10

Menginap 1 malam pada bulan Februari 2025

6/10

Menginap 6 malam pada bulan Februari 2025

8/10

Menginap 3 malam pada bulan Februari 2025

6/10

The amenities were pretty convenient. Saw a cockroach in my room and the pans were very dirty but other than that it wasn't bad.
Menginap 3 malam pada bulan Februari 2025

10/10

Menginap 1 malam pada bulan Februari 2025

6/10

This is the first time we have stayed at an extended stay or residence type of hotel/motel. It's not exactly the same as a regular hotel. Room payment was expected with an additional deposit at arrival. The additional deposit was charge back to my credit card quicky after we checked out. Breakfast is literally non existent. You will probably need to go out. Maid service is weekly, not daily. You can exchange linens at the front desk. Animals are permitted. I ran into a man with two pit bulls in the corridor when going to look at the breakfast bar. It was not a problem, but a surprise. We only needed a room for two nights and it served it's purpose. This is basic accommodations.
Menginap 2 malam pada bulan Januari 2025

8/10

Very pricey…especially for that area Hair left in tub otherwise it was ok
Menginap 2 malam pada bulan Desember 2024

10/10

Menginap 1 malam pada bulan Desember 2024

8/10

Good place to stay. Suite with kitchen for a low price ($105). Upon arriving, I had to put up a refundable $150 deposit "in case of damage to room". This was unexpected because they have my credit card info (I handed the desk clerk my card). Was told it takes a few days to get the refund.
Menginap 1 malam pada bulan Desember 2024

10/10

Staff was great. Close to the greenway for walking.
Menginap 2 malam pada bulan November 2024

2/10

Traveled to CLT with our 16-month-old grandson to visit family over Thanksgiving holiday. Our room would have been fine if it had been clean, but it wasn’t. I had to go buy a broom (staff said they didn’t have one to lend me) to sweep the floor after our toddler grandson almost picked up what was probably ecstasy or fentanyl pill under the edge of the couch when he dropped his toy. Needless to say, my husband and I were completely mortified because this could have killed our only grandchild. What’s worse is that the front desk staff obviously didnt think it was a big deal, just said “Well, you never know what people leave behind in hotel rooms.” Period. When we checked out (after taking pictures of the pill) we gave the front desk the pill in the tip envelope so it could be disposed of. Front desk staff laughed and said “Well, other than that, how was your stay?”In retrospect, I wish I had called the police, because no one else even cared. Because of this incident and the nonchalant attitude of staff, I will never book with Extended Stay America EVER again. Parents (and grandparents) beware! ESA, please do a better job cleaning rooms.

10/10

Good
Menginap 4 malam pada bulan November 2024

10/10

Best stay an an ESA!!! A special thank you to Carlos for being a true gentleman that genuinely cared to help. Big thank you to Berry, Yanizxta (Venezuela) and Cali!
Menginap 2 malam pada bulan September 2024

6/10

Stuff at the front was clueless and how to check us in and how to check us out. We had to wait for 30 minutes just to check out due to new employee being left alone and was not trained.
Menginap 1 malam pada bulan Agustus 2024

10/10

it was overall a nice stay for me there,thank you
Menginap 3 malam pada bulan September 2024

8/10

Menginap 9 malam pada bulan Agustus 2024

10/10

Staff was amazing
Menginap 7 malam pada bulan Juli 2024

6/10

Menginap 1 malam pada bulan Juli 2024

10/10

Exceptional!
Menginap 1 malam pada bulan Juli 2024

4/10

We had a kitchen but never got a chance to cook or eat as there was no pans or pots or plates as the front desk was said they were out
Menginap 2 malam pada bulan Juli 2024

10/10

It served it's purpose but it could really use some renovation seriously.
Menginap 1 malam pada bulan Juli 2024

8/10

Keep up the great job, AC went out in the room Was fixed right away Thank Brother for the quick response
Menginap 3 malam pada bulan Juli 2024

10/10

Menginap 4 malam pada bulan Juni 2024

8/10

I didn't like the noise of the children above us jumping, running ,playing all day and night while we were trying to rest.I work nights and my Husband works day shift and there was any peace for either of us because of the noise .We were going to find another Hotel because of this and we still may.
Menginap 7 malam pada bulan Juni 2024

10/10

Our stay was good, room half cleaned, tv stand were not dusted and the floor in kitchen area wasn't sweep. Staff were friendly most of them. Yessss! I would recommend it to my friends and family members.
Menginap 14 malam pada bulan Juni 2024

2/10

The hotel wasn’t let me check in
Menginap 2 malam pada bulan Juni 2024

8/10

My husband and I enjoyed our stay at this hotel. We checked in super late on Friday night and Leah at the front desk was absolutely WONDERFUL!!! Very sweet and personable. I travel a lot and I don’t find that too often with the night staff. Definitely keep her! Our room had a smoke detector where the battery was dying so it was beeping a lot. The lady at the front desk came and fixed it for us the next morning. It was very quiet and clean. We had no issues with our stay.
Menginap 2 malam pada bulan Mei 2024

8/10

After a dreadful day of flight delays and cancellations, I arrived at the hotel at 1:30 a.m. Van, the night clerk, was wonderful. He could see how stressed and defeated I was and after a bit of confusion, he found me a room.
Menginap 1 malam pada bulan Mei 2024

2/10

Shocking condition furniture and 0 service in room for a week. Don’t recommend ever staying there
Menginap 6 malam pada bulan Mei 2024

10/10

Lovely stay.
Menginap 1 malam pada bulan Mei 2024

4/10

No coffee at breakfast. The breakfast was just oatmeal but no bowls were available.
Menginap 1 malam pada bulan April 2024

10/10

Everything was good except for our pull out bed the mattress smelled like urine and our bathtub needs renovating but other than that it was great.
Menginap 2 malam pada bulan April 2024

2/10

Menginap 1 malam pada bulan April 2024

8/10

Nice and clean, Nice staff
Menginap 3 malam pada bulan April 2024

10/10

Feels like home. Staff feel like family! Wonderful experience
Menginap 1 malam pada bulan April 2024

8/10

Did not like the quality of the shower floor. Had to buy a shower mat and sandals to be able to take a shower. When asked the front desk about this, they said “all the rooms have showers like this”..would have left and just rebooked somewhere else but our home was getting work done for a few days and we had little kids with us tired from the day. Decided to stay and just purchase the above mentioned things. No pots/pans available for cooking etc, no spoons/utensils… had to request that from the front desk. Also had to bring your dirty towels to the front desk to get fresh ones. Wouldn’t recommend for families used to convenience and cleanliness, but if looking for short term decent stay.. would recommend. Thanks!
Menginap 3 malam pada bulan Februari 2024

8/10

Menginap 1 malam pada bulan Maret 2024

2/10

Made a late reservation but, upon arrival, found the front desk was closed. Made a couple of phone calls from the lobby to no avail and ended up booking at another hotel down the road. Very disappointing customer service! I will not consider this brand in the future.
Menginap 1 malam pada bulan Maret 2024

10/10

Menginap 7 malam pada bulan Maret 2024