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Ulasan untuk Hampton Inn by Hilton Concord/Kannapolis

2.5 out of 5
Hampton Inn by Hilton Concord/Kannapolis
612 Dickens Pl Ne, Concord, NC

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 386 dari 795 ulasan" "
Penilaian 8 - Bagus. 243 dari 795 ulasan" "
Penilaian 6 - Cukup Baik. 90 dari 795 ulasan" "
Penilaian 4 - Buruk. 45 dari 795 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 795 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,6/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Yolanda

Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Vickie

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Property and room were clean. Bedding was comfortable. Staff was friendly. Free Breakfast was very good with lots of choices. Eggs, Bacon, potatoes, cereal, yogurt, oatmeal, Bagels, toast, and more
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Relations Manager pada tanggal 10 Mei 2024
Thank you for your Comments, we look forward to seeing you again soon!

10/10 Sangat Bagus

Jeff

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Relations Manager pada tanggal 10 Mei 2024
Thank you for your comments

10/10 Sangat Bagus

Lakeena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very easy check in. Rooms were clean and comfortable. Very pleased with our stay.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Relations Manager pada tanggal 10 Mei 2024
thank you for your comments

4/10 Buruk

Sheri

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No hot water
Menginap 2 malam pada bulan Maret 2024

8/10 Bagus

Pamela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The breakfast
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Joseph, Manteo

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean comfortable room. They could improve on the breakfast.
Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

Bryan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

James, Huddleston

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel was fine. Rated low because of hidden parking fees and charged and held deposit for incidentals for a week.

4/10 Buruk

Michae

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Robert

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I couldn’t check in on the app and it said to see staff to provide your ID. The person who checked me in was unable to figure it out and gave me room keys since she couldn’t get the virtual key to work. I had to swipe my credit card for incidentals despite my card being stored in the app. When the technology works it’s great but I got stuck with someone who couldn’t figure it out. Please advise staff to take the masks off. It’s 2024 and really obnoxious, especially when they wear it on their chin…defeating any purpose of wearing it. Do you have sick people checking in guests? Room 215 Good floor with great access to things. Room was mediocre and the sink barely drained. The bathroom has no exhaust fan. Again, it’s 2024-get with the times. For $150 for a king room, this isn’t worth it. A fair price for this place would be $85 tops. Location is extremely convenient right off 85 so that was good. Nearby places to eat and shop.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

gretchen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very clean
Great place to stay. I had to stay in the area due to a family members hospital stay in the area and this place was convenient and clean!
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Antoinette

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

William

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Bathroom needs to be updated. Tile cracked and caulk around bottom of tub missing.
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Ed

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Denise

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Cesar

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
Ok
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Cheryl

Disukai: Staf & layanan
Good stay
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Frances

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great place
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Kelly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
They charge you for parking...per room, not car.
Rooms are smaller than other Hampton Inns Ive stayed in. Beds are comfy. Bathrooms small, but nice. Breakfast good. Mybonlyncomplaint is that they charge a parking lot recovery fee. Ridiculous. Its themanagement company...not Hilton. $4/night! And I got 2 rooms and was charged for both rooms, so it has NOTHING to donwith you having a car. Insane! None of the staff likes it either, but they have to. I wont stay here again unless they get rid of that.
Menginap 3 malam pada bulan Januari 2024

8/10 Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Property needs remodel. Staff friendly.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Alvin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent stay.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Relations Manager pada tanggal 23 Jan 2024
Thank you for your comments as we always look to improve!

10/10 Sangat Bagus

Maryann, Zephyrhills

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Customer Relations Manager pada tanggal 23 Jan 2024
Thank you for your comments as we always look to improve!

6/10 Cukup Baik

Greta

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Customer Relations Manager pada tanggal 29 Des 2023
Thank you for your comments

6/10 Cukup Baik

Gregory

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Not as great as the rating
Was not what we were expecting with the rating this hotel had. The room was a bit tight, smaller than a typical hotel room. No closet just a rack along the wall covered by a curtain. Dirty blanket, had stains, so removed it off the bed. In the bathroom, Tub plug left on the soap rack and the toilet overflowed. Not a great experience. The staff was resonanly nice and helpful, just took over an hour to have the toilet addressed. Glad it was just an overnight stay. Probably not going to stay at an Hampton Inn again.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Customer Relations Manager pada tanggal 29 Des 2023
Thank you for your comments and concerns we will pass this along to our staff to make corrections.

8/10 Bagus

danny

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan November 2023
Tanggapan dari Customer Relations Manager pada tanggal 8 Des 2023
Thank you for your comments, we look forward to to serving you again soon.

10/10 Sangat Bagus

Richard

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All good.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Customer Relations Manager pada tanggal 8 Des 2023
Thank you for your comments, we look forward to to serving you again soon.

6/10 Cukup Baik

Larry

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff member during check in was not friendly or accommodating
Menginap 2 malam pada bulan November 2023
Tanggapan dari Customer Relations Manager pada tanggal 20 Nov 2023
Thank you for your comments, we always look to improve!

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The hotel was a $130 quality hotel, with a $175 dollar price tag. Very disappointing.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Customer Relations Manager pada tanggal 20 Nov 2023
Thank you for your Comments we always look to improve.

4/10 Buruk

Lynn

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Some disappointments
we were disappointed that our room was not cleaned/towels changed as we expected. we did not leave notice NOT to do so, so we expected this would be done during the day, while we were away. it was also aggravating to have an $8.28 "Parking Recapture Fee" tacked onto our bill unexpectedly. Otherwise, this hotel was fine and convenient for our trip.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Customer Relations Manager pada tanggal 8 Nov 2023
Thank you for your comments, we still do not have daily service unless requested. Our parking fee is listed on the site and on Expedia. Thank you again for

4/10 Buruk

Christopher

Bepergian bersama teman
Disukai: Staf & layanan
As i received my room key, i opened the door to my room and it was occupied by someone else. I returned to the front desk and they gave me a key to another room that was unoccupied.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Customer Relations Manager pada tanggal 8 Nov 2023
Thank you for your comments as we always look to improve our service. We are still learning our new system and some mistakes. We apologize for the inconvenience.

4/10 Buruk

Gwendolyn

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The bathroom tub had visible mold/mildew. The mattress was terrible. This is the worse Hampton inn I have stayed in. And I like Hampton Inn.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Customer Relations Manager pada tanggal 8 Nov 2023
Thank you for your comments as we always look to improve our product and service.

2/10 Sangat Buruk

Giselle

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Horrible
Tanggapan dari Customer Relations Manager pada tanggal 8 Nov 2023
Thank you for your comments, We are working on improvements daily.

2/10 Sangat Buruk

Vikas

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari Customer Relations Manager pada tanggal 8 Nov 2023
Thank you for taking your time for your survey.

8/10 Bagus

Jerusha

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This hotel is in a great location. The beds were quite hard-several of my Friends stayed there and we all said that same -the bed was uncomfortable. The carpets in my room felt dirty and the room smelled of cigarettes. On check-in, the clerk came from behind the desk-eating something. She kept chewing and talking. It was less than professional.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Customer Relations Manager pada tanggal 8 Nov 2023
Thank you for your comments as we always look to improve our product and service.

10/10 Sangat Bagus

Carl

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel and the staff are wonderful. Was VERY disappointed with Expedia. I prepaid for my room and have a paid receipt. On check in the hotel rep told me there was a problem with Expedia's credit card. Called Expedia and they called the hotel. Plan was to connect us to the Expedia credit card department. I then told the Expedia rep to refund my money and I would pay direct to the hotel. The Expedia rep had planned on us canceling the reservation to do the refund. I told them this wasn't an option because I wouldn't be able to get the same rate at the hotel and I didn't intend to pay more than I had already paid through Expedia. Fortunately the hotel rep called his manager at home and explained the situation. The manager told him to go ahead and check me in and that he would take care of the issue with Expedia in the morning. The hotel rep was very helpful and courteous. Went out of his way to try to help. The problem was fully Expedia's problem. Next time I intend to book directly with the hotel and skip Expedia, even if it costs me more.
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Osmin

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Bathroom was out dated. Everything can be heard from the hallway.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Steven W.

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Walking distance to a Cracker Barrel. McDonalds right down the street. Right off the interstate.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Customer Relations Manager pada tanggal 16 Agu 2023
Thank you for your kind words, we look forward to seeing you again.

6/10 Cukup Baik

Alicia

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I reserved a room with a king and sofa bed. Was given a king room. Was told the sofa bed room was unavailable. When we entered the room. There was trash on the floor. A straw and torn bits of paper. I asked the staff to remove the straw as I didn't want to touch it myself. I picked up the paper and threw them away. The tables in the eating area were dirty. They needed to be cleaned after each use..
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Customer Relations Manager pada tanggal 16 Agu 2023
Thank you for bringing this to our attention, we will pass this information on to the appropriate departments for correction.

6/10 Cukup Baik

Donald

Traveler bisnis
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Room was dirty in spots. I had to use wipes to clean several surfaces. Shower was a little dirty as well.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Customer Relations Manager pada tanggal 9 Agu 2023
Thank you for your comments, we will pass this along to the appropriate departments to fix these issues.

8/10 Bagus

Jack

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pet Fee
Please post the dog fee so when travelers get to the hotel they’re not surprised that the pet fee per night is as much as the room rate in some cases!
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Customer Relations Manager pada tanggal 9 Agu 2023
Thank you for your comments, our pet fees are published online as well as on Expedia's site as well. Thank you

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not the Hilton I Recall
My room, 511: broken cabinetry, broken shower wall, musty odor. The staff: I spent my entire breakfast listening to front desk person read guest reviews aloud the proceed to trash talk the reviews. This was followed with an encore of guest-bashing chatter with a coworker. At one point going so far as to say, “this woman complained about the pool not being open and I was like ‘the pool isn’t part of the cost, it is a bonus.’” This particular front desk clerk obviously lost sight of the fact that the people she was bashing are guests” and should be treated with respect and courtesy. And on the subject of breakfast: It was below or even for a free hotel breakfast. Coffee was cold. Food was cold. Milk, oddly enough, was not. Which might be why I was sick for most of the day afterward. I will not be staying at this location again and will be sure to let friends and family to go the few extra miles to another facility.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Guest service management pada tanggal 24 Jul 2023
Thank you for your comments we will address each of these directly

2/10 Sangat Buruk

Reggie

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Customer Relations Manager pada tanggal 24 Jul 2023
Thank you for your rating, we will address these promptly

10/10 Sangat Bagus

cesar

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Customer Relations Manager pada tanggal 21 Jul 2023
Thank you for your comments we look forward to seeing you again soon.

10/10 Sangat Bagus

Joseph

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Met needs and expectations.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Customer Relations Manager pada tanggal 5 Jul 2023
Thank you for your comments, we appreciate it and hope to see you again soon!

10/10 Sangat Bagus

Barry E

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property was clean and the staff was friendly.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Customer Relations Manager pada tanggal 19 Jun 2023
Thank you for your comments as we will share them with the staff. We look forward to seeing you again soon.

8/10 Bagus

Nile

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan
Kind staff. Checked us in early. Breakfast staff helped my wife who's gluten free figure out what she could eat. Lots of eating options nearby. Located close to highway.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Customer Relations Manager pada tanggal 9 Jun 2023
Thank you for your response, we appreciate your comments and look forward to seeing you again soon!

10/10 Sangat Bagus

BILLIE

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Was a nice place and we got what we paid for. The price was a little higher than we would have liked for a normal run in the mill place but we knew that up front.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Customer Relations Manager pada tanggal 17 Mei 2023
Thank you for your response and we appreciate the comments!

8/10 Bagus

Maria A

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Customer Relations Manager pada tanggal 24 Mei 2023
Thank you very much for your review, we look forward to seeing you again in the future.

10/10 Sangat Bagus

Jeff

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rock fire place
Menginap 1 malam pada bulan April 2023
Tanggapan dari Customer Relations Manager pada tanggal 17 Mei 2023
Thank you for your response and we appreciate the comments!