On behalf of all the staff at RedRoof Inn & Suites thank you Rita for your positive feedback. It is our pleasure serving you.

Dear Louise,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. You indicated that the unpleasant interaction you had with the front desk personnel and the fact that you were given a room that smelt of cigarette smoke hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thanks again and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,Samantha Red Roof ManagementRediresponse Specialist

Thank you for your review, Allison. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I were upset we let you down, resulting in your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist

Hello John, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn & Suites Cornelius – Lake Norman and I felt great to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hey Loyce,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. It's wonderful to hear that you were pleased with our clean and comfortable rooms. I'm sorry to hear that you had some noise disturbance from the highway. Hopefully on your next visit you'll be able to get a room where is much more peaceful. Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hey Demeki,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. Red Roof aim to deliver a positive experience for all our guests and we're happy you were pleased with the amazing customer service our staff extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Saxon, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly, rooms to be clean and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello John It’s great to see we have been scored at perfect 5/5 following your recent stay with us at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. It’s an absolute joy reading your compliments. You mentioned your bed was comfortable, there was no unpleasant smell, and our rates were great. Your comments are encouragement as we at Red Roof aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Rene,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly, location to be clean and all the other positive features highlighted. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Heather,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. It's great to hear that you were pleased with the comforter, paint and furniture. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the location, the door and the other issues which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in you future travels.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Darrin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. It's great to see that we earned your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

Dear John,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cornelius – Lake Norman and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Thank you for taking the time to write about experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. Randall, I am thrilled to read your kind remarks about our clean and well kept hotel, and our professional staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Randall, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

Merci d'avoir pris un moment pour laisser un avis, Carol. Le personnel et moi-même du RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN avons été déçus de voir votre note de 2/5. Vous avez indiqué que l'entretien et la propreté du sol, les draps tachés et les autres problèmes évoqués ont gâché votre expérience. Concernant le petit-déjeuner, celui-ci est servi tous les jours de 6h00 à 9h00. Notre objectif est d'offrir un séjour propre et confortable à tous nos clients, je suis donc désolé d'apprendre que cela n'a pas été atteint avec vous.À l'avenir, si vous séjournez à nouveau chez nous, veuillez contacter notre réception en temps réel pour vous assurer que vous êtes à l'aise. Les commentaires des clients, comme le vôtre, aident Red Roof à améliorer notre expérience client, alors merci de les partager avec nous. Nous espérons que vous nous donnerez l’opportunité de vous offrir un séjour encore meilleur lors de votre prochaine visite dans la région.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hello Jorge, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cornelius – Lake Norman. We appreciate you taking the time to share your feedback, most especially the comment you made about the cleanliness of the room, prompting your 4/5 rating. It's important for us to impress our guests and your comments will make this goal that much more attainable. Our Red Roof team hope to see you again soon, and hopefully to impress you with our ongoing improvements.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hey Marie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cornelius – Lake Norman. It's saddening to see you had a bad experience with us. Red Roof does value your business and would love to provide you with a much better experience. However, we ask that you add additional comments, so that we can know were we need to make the necessary changes. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hey James,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. It's thrilling to hear that our clean and comfortable room met your expectation. I'm happy our great location and friendly staff also help to create an ideal experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Richard,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. It's so heartwarming to hear that you found our hotel to be a nice place to stay, prompting your 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieve that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review and we look forward to your next stay at Red Roof. Sincerely,Red Roof Management

Dear Rene,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. I am happy you were pleased with the area in which we reside because of our close proximity to restaurants, you were able to enjoy. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieve that with your visit, prompting your 4/5 score. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Dear Rene,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. You indicated that the appearance of the property did not meet your expectations, which was truly disheartening to hear. However, it was great to hear that you were pleased with the cleanliness of our facility. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Hello Rene, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. I'm thrilled to see that you loved the cleanliness of the property, prompting your 4/5 score. However, I was saddened to see that the property was not to your liking. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Rene, The team and I at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding our cleanliness and convenient proximity to stuff. Our apologies for the location. We hope you will return so that we can provide you an even superior experience the next time you visit Red Roof. Thank you again for sharing your experience. Sincerely, Red Roof Management

Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

Hello Allison, The staff at the Red Roof Inn & Suites Cornelius – Lake Norman and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Margaret,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. I am happy to read that you are pleased with our easy check in process, reasonable price, the room decor and the other positive remarks you made. I'm sorry to read that you had a negative encounter with the alarming noise coming from the bed platform. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Beth,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

I am sorry to hear that your stay at our property was not the best. I have looked into breakfast options & pass it on to management your feedback is very important to us.I do apologies for the inconvenience.

Hello Lindy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Cathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

I do apologies for the inconvenience you had. We would like to serve you better and your feedback is important to us.

Hello Jerrold,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for the feedback. We will look into shower and pass this to management

Sorry for the experience you had our property though its smoke free hotel but smell gets in the room when guest are smoking outside of the rm sorry to hear phone did not work and no juice we going to put everything in place by discussing with management.We appreciate your comment and looking forward to serve you better next visit

Hi Joshua,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel, please accept our most sincere apologies. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Thank you again for your review.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

Hi Brenda,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. I'm glad our prices were to your liking, however, you indicated our hotel's cleanliness was inadequate, our apologies for any inconvenience. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

Dear Stephen,Thank you for telling us about your recent visit to RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. I was happy to read that our nice and friendly staff pleased you. However, I was saddened to read that the uncleanliness of the bathroom floor, the possible stained towels and the other concerns expressed hindered your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Cathy,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the issues with no working telephone wires hanging out the wall, the cigarette burns all over the tub and the other concerns you listed which hindered your stay. I have shared your feedback with management in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Pablo. The staff and I at the Red Roof Inn & Suites Cornelius – Lake Norman appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Edgar. The staff and I at the Red Roof Inn & Suites Cornelius – Lake Norman appreciate your 5/5 score following your stay. I am happy that you had a great stay with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Dear Rajesh,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. I am sorry that your experience did not meet your expectations due to our hotel not being up to your standards and the stained linens you mentioned.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,SharmaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Stanley. The staff and I at the Red Roof Inn & Suites Cornelius – Lake Norman appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

Dear Deshawn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with a more comfortable stay in the future.Sincerely,Dannielle Red Roof Management

Hello Keith, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cornelius - Lake Norman and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

Hello Richard,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Lynette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Dannielle Red Roof Management

Dear Michael,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your 5/5 score and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist

Hi Melvin,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

Hello Virginia,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. Please accept our most sincere apologies for the concern you described regarding non-smoking room smelling of smoke. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

Hello Michael,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the room smelling of smoke and its cleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist