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Ulasan untuk Sleep Inn & Suites Monticello

2.5 out of 5
Sleep Inn & Suites Monticello
1185 5th St SW, Charlottesville, VA

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 340 dari 1001 ulasan" "
Penilaian 8 - Bagus. 376 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 167 dari 1001 ulasan" "
Penilaian 4 - Buruk. 75 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 43 dari 1001 ulasan" "

8,2/10

Kebersihan

8,6/10

Staf & layanan

7,8/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

LORRIE

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The staff was very kind and did their best to be as accommodating as possible with their broken elevator issue the majority of our stay. One desk clerk Monday night even carried my pizza up to my room so I could use both hand rails on the stairs to avoid further injury to my knee with the already torn meniscus and leaking baker’s cyst. Having to carry all our things down the stairs to check out was a chore and caused pain that wouldn’t have been invited if the elevator was working and a bell cart could’ve been used.
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Wayne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Betsy

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

joel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
FREINDLINESS OF STAFF AND POOL
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

ashley

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Never stay there again!
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Denise L

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice pool. The Jets on the hot tub were not very powerful but otherwise the facilities were great.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 3 Mar 2024
Thank you Denise for a great review. We are glad that you enjoyed your stay with us. Looking forward to seeing you again on your next trip to Charlottesville

10/10 Sangat Bagus

Courtney

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 3 Mar 2024
Thank you for 10/10

2/10 Sangat Buruk

Betsy

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
We were told that we were in room 212. For to the floor and key didn’t work for 212, so we saw 211 written on the card. We went into 211. After getting in bed, someone else tried entering our room. Needless to say that was quite frightening and the person stated that this was the room the front desk gave her the key to. Front desk guy apologized over and over and said it was his fault.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 3 Mar 2024
We would like to apologize for the inconvenience you faced during you stay with us. We discussed the matter with the personnel involved and made sure this thing does not happen again. Hope you will give us another chance to serve you better.

10/10 Sangat Bagus

Courtney

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 3 Mar 2024
Thank you for your great ratings

8/10 Bagus

Kelli

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Pillows were too soft - would be nice to have a choice of soft and firm. Also entire hotel was a bit dated. Staff was very attentive and easy check in
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 3 Mar 2024
Thank you for your kind feedback. We will be using your words to make improvement going forward. Hope to see you again!

10/10 Sangat Bagus

Brandon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Would stay again.
Used the pool and hot tub. The room was clean. Beds could have been a little more comfortable. One was so close to the wall you had to climb over the other person to get to that side. Shower was hot and so was breakfast. Service was easy and everyone was very nice. Would definitely stay again.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
We are glad to learn that you enjoyed your stay with us. We will be using your kind words to make improvements moving forward. Hope to see you again!!

10/10 Sangat Bagus

Wayne

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 3 Feb 2024
Thank you Wayne for your great ratings!!

8/10 Bagus

EWELINA

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great except that we paid extra for queen sized beds and the beds were definitely smaller. I went to the desk and was told that those are considered their “queen beds”
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
We would like to thank you for your stay with us. We are glad that you enjoyed your stay. As far as the bed size is concerned, you were in a room with queen beds not double beds. Hope to see you again!

10/10 Sangat Bagus

Roger

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Roger for 10/10. Looking forward to serve you even better on your next trip.

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
met expectations
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you John for great feedback!!

10/10 Sangat Bagus

Yenier

Traveler bisnis
Disukai: Fasilitas
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Yenier for wonderful ratings!!

6/10 Cukup Baik

Andrew, Millersville

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Andrew.

8/10 Bagus

Brynne

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Brynne

10/10 Sangat Bagus

Marc

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Hotel Management pada tanggal 3 Mar 2024
Thank you for your great ratings

8/10 Bagus

Jessica

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Jessica

10/10 Sangat Bagus

Teresa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Teresa.

10/10 Sangat Bagus

Richard

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Richard. Looking forward to seeing you again!!

10/10 Sangat Bagus

Jessica

Disukai: Kebersihan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Jessica!!

6/10 Cukup Baik

Michael

Tidak Disukai: Fasilitas
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Michael for your ratings. Hope you will give us another chance to serve you better.

10/10 Sangat Bagus

Candyce

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was as advertised about the property
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Candyce for your great and honest feedback. Hope to see you again on your next trip to Central VA

10/10 Sangat Bagus

Calvin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Older property so could use a refresh but great location and wonderful staff.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
We are glad that you loved our convenient location and great staff. We will be using your kind feedback to take corrective actions.

6/10 Cukup Baik

James

Traveler bisnis
Disukai: Staf & layanan
Room was ok, Bath area and carpet could use a little work. Breakfast was good. Price was reasonable.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you James for your feedback. We will use your feedback to improve the overall experience. Hope to see you again on your next trip to Charlottesville

4/10 Buruk

Kelley

Traveler bisnis, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room we were put in was dirty and just beat up. There was a heavy musty perfume smell and you could tell the floor hadn't been vacuumed between occupancies. I also discovered numerous bites on my arms and legs the following morning from something, not sure if from a mosquito or something worse. We were staying there with our 7 month old daughter and were put in a room on the top floor at the furthest end of the hall. I felt like we were put there just because she "may disturb" other guests but she wasn't the one banging doors all night. We have to stay in Charlottesville from time to time for my daughter's follow up appointments with her kidney doctor at UVA Children's hospital but we will never stay here again.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
We are sorry to learn that you had multiple issues during stay. We take pride in offering great customer service to our guests and make improvements wherever needed. We like you to give us another chance to make everything right for you.

10/10 Sangat Bagus

paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Paul for great ratings!!

6/10 Cukup Baik

Tina

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
STINKY
My room stunk so bad like dirty socks or feet. I sprayed air freshner and body spray all over everything but the smell overpowered it quickly. I was not happy about this especially since i paid over $200 for a basic room.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
We would like to apologize for failing to meet your expectations. We will definitely use your kind feedback to improve the overall experience for our valued customers. Hope you will give us another chance to serve you better.

6/10 Cukup Baik

Jeremy S

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Overnight stay
For an overnight stay, my family needed a bed and shower for a medical appointment the next day. Only thing I would have to complain about was the flat pillows. Next time I'll bring my own pillows.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Jessica

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Location was very convenient and the room was clean
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Abigail

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
This was a stop on our travels east. It was a quick overnight stay.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Heather

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The staff was super nice and very helpful. The rooms were clean and adequate. Our TV did not work well, it had a lot of static and the property was a little tired in its overall appearance.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Ann

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti
The room was very comfortable but the bathtub looked like it could use a more thorough cleaning. The bed was very comfortable and I was very comfortable. The staff was very nice and helpful. There was an odd smell in the hallways but I did have a very satisfying stay at this hotel overall.
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Christy

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The property is old and in disrepair. When something is being sold again and again, there is no excuse for it not looking pristine every day! The shower held water and the stopper for the drain would not stay open. The TV was of low quality. The double beds were tiny. The coverlet on the bed was not laundered. There was dried blood on it and what looked like sweat stains. It did not seem to be very clean.
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Geoginah

Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Thank you Geoginah for your great ratings!!

10/10 Sangat Bagus

Matthew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to I64 and shopping/dining. Not walkable to UVa
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Scott

Disukai: Kebersihan, staf & layanan
Easy access to rt.64. Locality!
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Walter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023

6/10 Cukup Baik

GayeAnn

Bepergian bersama teman
Friendly front desk staff. Very high priced for this hotel. Poor breakfast. Needs remodeled
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

BENJAMIN

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

George

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
One Night Stay
A one-night stay for an event at Trump Winery. Location was great and our stay was pleasant.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Stephen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Laurie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
this hotel was great. The rooms were nice . Breakfast was good. Convenient.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Christine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
One night stay
Overall, the stay was good. The service at the front desk for both check in and check out was easy, fast, and friendly. The staff in the breakfast room was also very friendly and kept the breakfast area very clean and the food stocked. The room was the only part that was not as amazing as the rest. Our room was two double beds and a pretty small room. The tv did not work, the image for every channel was very fuzzy; the safe was torn off from the wall, one of the comforters had a stain on it. As far as the bathroom, the exhaust fan did not work; one toilet paper roll had water damage, the other had black little fabric looking balls all over it. There was also a water stain on the under sink area where the pipes were. Overall, the room did the job though. There was an AC unit, closet, safe, mini fridge, desk, shared night stand between beds, shower/bath. The hotel we very nice and quiet and very convenient for anyone visiting UVA for the weekend. Breakfast was good with a nice variety- juices, bagels, eggs, bacon, waffle maker, oatmeal, fruit, yogurt, tea and coffee.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The room was nice and clean. The hotel is just dated and not too much is around it.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Jason

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice property
Menginap 1 malam pada bulan September 2023