6/10 Cukup Baik
Christina
Bepergian bersama keluarga dan anak
17 Jun 2024
So this hotel wasn’t horrible but it wasn’t great either. First of all the day of my reservation they called me at 5:11 pm and notified me that my Credit Card I used to booked the hotel months ago had expired and if I don’t call back by 6pm, they would cancel my reservation. So I call back at 5:23pm and gave them my updated card. I was also notified that the original room I reserved (king bed) was no longer available. When asked why it was because my credit card wasn’t valid and I said that doesn’t make sense why you would give my room away prior to 6pm per your voicemail. Then i was told, well we overbooked. I asked how do you overbook? You have x amount of beds/rooms so you could only book x amount of guests. I was told well we have a new system. Like okay…. Whatever people….. our room was double queen beds. It was muggy and musty in the room. You can’t adjust the temp. There was a piece of hair hanging off the neatly folded towel in the bathroom. The pool water was very cloudy. No idea when it was last checked. We had the complementary breakfast and it was typical stuff but the coffee…. Was so watered down. Neither my husband nor I could drink it so we ate breakfast and left to grab an coffee at Milk & Honey which I highly recommend. I would love to come back and explore more of Chattanooga but I would not stay here again.
Christina
Menginap 2 malam pada bulan Juni 2024