Chelsea hotel guide. Fairmont hotel in Chelsea, New York

"It’s such an impressive building and location but theirs absolutely no atmosphere in it, background music boring , seating uncomfortably in lobby area and a convenience shop that is more expensive than Tiffany’s . Sliding bathroom door in my room gives it a barn conversion look . Disappointment in truth "

"Good location for downtown New York. Staff was super friendly and helpful. "

"The hotel is excellent. The staff is great! Not only was I checked in early, but I was given an upgrade to my room with an excellent view. I come to New York often and I definitely want to stay here again."

"Nice clean hotel. Staff friendly. Beds comfortable. Hotel was nice and central close to subway"

"The room was clean. Although, feel it was very much they wanted the style more than actual functionality. The lights weren’t very useful whilst trying to get ready, also the sink was out of the bathroom with nowhere for towels or toiletries. Also, we were based on the 5th floor and had to sleep with ear plugs in every night because of the booming music sounds from the hotels various bars, you would think they’d have some thought to paying guests trying to get some sleep. We will not be back. Very disappointed for the price point of this hotel."

"The rooms too smal and trafic on elevetors not well organaized"

"Very clean and friendly staff "

"Maria was exception. She listened to my concerns and assured me that my room would be set when I got back. I heard her explain it to the manager. My room was not ready when I arrived at 6:30 and she told the manager that I would just drop my bags and come back later. When I came back the manager was rude sucking her teeth responding to another guest rudely. She nastily informed me that at 10pm my room was still not available. I was quite surprised since I was promised that it would be. The manager explained that she was going to put us in a queen bedroom (which we reserved a king). At 10pm I was not going to argue since we just wanted to get some sleep after a long day. She repeated many times that it is considered an upgrade. I just wanted what we reserved nothing more. I saw Maria again at check out and she apologized for the management and assured me that this is not the norm. Everyone else we came in contact with with the exception of the manager at the desk was very nice and professional."

"Enjoyed our stay! Staff was great but housekeeping staff were EXCELLENT super friendly and caring made us feel comfortable and well taken care of. Rooms were clean and organized."