6/10 Cukup Baik
Jana
Bepergian bersama keluarga dan anak
10 Jul 2025
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Overpriced for What You Get – Poor Value and Comfort!!
I recently stayed with my family and, unfortunately, the experience did not meet our expectations.
We arrived approximately two hours before the official check-in time and requested an early check-in. Despite our polite request and the fact that we were traveling with a child, we were told that no rooms were available. This was quite surprising, as it’s the first time I’ve encountered a hotel unwilling to accommodate early check-in, especially when rooms often are available. We were asked to wait in the lobby, which was inconvenient and uncomfortable for my wife, son, and me.
The room itself was underwhelming. The cleanliness and quality of the room, bathroom, and amenities did not reflect the price charged for a one-night stay. Additionally, we were disappointed to learn that only three small bottles of drinking water were complimentary. When I later requested more water at the reception offering to pay for it, it was never delivered.
The bed provided was only suitable for two people, which is not ideal for a family with a kid. This lack of accommodation made our stay even more uncomfortable.
Overall, the experience felt more in line with what one might expect from a two-star hotel, not the standard or value we were led to believe we would receive.
Jana
Menginap 1 malam pada bulan Juli 2025
