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Ulasan untuk Best Western Plus Frontier Inn

2.5 out of 5
Best Western Plus Frontier Inn
8101 Hutchins Dr, Cheyenne, WY

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 579 dari 1000 ulasan" "
Penilaian 8 - Bagus. 300 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 73 dari 1000 ulasan" "
Penilaian 4 - Buruk. 29 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 19 dari 1000 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Melody

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The guy who did the continental breakfast was so sweet and awesome!
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

carrie f, centalia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Im a wheelchair user and the bathroom was big enough for wheelchair and shut the door.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Jan

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Justin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Edgar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was adequate. A little far from other amenities like restaurants and such. Nothing in walking distance.
Menginap 5 malam pada bulan Maret 2024

10/10 Sangat Bagus

Marco

Bepergian dalam rombongan, Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They apologized for having a pet fee and even gave us a toy and a treat for my cat! Dining options we asked for were also spot on and great breakfast.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jamie Tomjack General Manager pada tanggal 4 Apr 2024
Hi Marco,Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay! We really appreciate your feedback. We hop you will keep us in mind your next trip to Cheyenne!Thank You!

2/10 Sangat Buruk

Stacey

Bepergian bersama keluarga dan anak
Tidak Disukai: Fasilitas
Unfortunately, I wasn’t able to stay here due to an accident where I broke my ankle on our vacation. I was not offered a refund. I’m going to have to fight for a refund.
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Larry, Chehalis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Next to a large truck stop and poor road back tp gacility. Clean and spacious and quiet room.
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Cody

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
No hot water in our shower
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Berkeley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent enjoyed our stay.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jamie Tomjack General Manager pada tanggal 28 Feb 2024
Hi Berkeley,We are so happy to hear that you enjoyed your stay! Thank you for taking time to leave us a review, we hope you stop back in next time you are in Cheyenne!

10/10 Sangat Bagus

Mike

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jamie Tomjack General Manager pada tanggal 28 Feb 2024
Hi Mike,Thank you for the review and your business! Please come back and see us again your next trip through Cheyenne!

10/10 Sangat Bagus

Janine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jamie Tomjack General Manager pada tanggal 24 Jan 2024
Hi Janine,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. We look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay or any areas where we can further enhance your experience, please don't hesitate to let us know.Thank you once again for choosing our hotel. We appreciate your kind words and hope to have the pleasure of hosting you again soon.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice room with comfortable bed and bedding. The coffee pot in the room didn’t work but all else was very nice!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 17 Jan 2024
Thank you for leaving a review for us!

10/10 Sangat Bagus

Todd

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Molly

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Tonya

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Friendly staff, clean newer motel. Little noise from the interstate but otherwise very quiet!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 17 Jan 2024
Thank you for your review!

8/10 Bagus

Eric

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Nicole

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Kimberly

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Even though they were remodeling rooms on every floor you couldn’t hear it at all. The place is clean with very friendly staff. The kind lady that did the breakfast was totally amazing she always had a smile and a good morning for you. It is so refreshing to see staff take pride in their work. I will definitely stay here again next year. We come in once a year to visit family.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 10 Des 2023
Hi Kimberly,Thank you for your kind words, we really appreciate it when our guests notice our hard work! Please do come back and see us and check out our newly remodeled rooms!

10/10 Sangat Bagus

Taft

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Cari

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
Property told me pet fee was $30, I agreed, paid it, stayed the night left no problem. Next day noticed I had an additional charge to my card for $40 when I called him told to charge $40 and then I would be refunded the 30 when I said that’s not what I agreed to. They told me they would refund the $10 they have not refunded me that $10 and will not at this point.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 17 Jan 2024
Dear valued Guest. We are so sorry about the pricing discrepancy on the pet fee during your stay. We have since decided to reduce the pet fee for stays to 30. We are sorry that happened to you during your stay.

10/10 Sangat Bagus

David

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was great
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 5 Des 2023
Hi David,Thank you for taking time to give us a review! We are so glad you enjoyed your stay with us and hope to see you again the next time you are in Cheyenne! Happy Holidays!

8/10 Bagus

Leon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Cassi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoy this hotel every time we come to Cheyenne for events at Archer Event Center. It is clean, convenient and has great breakfast.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 4 Des 2023
Cassi,Thank you so much for your kind review, it is always nice to hear when someone really enjoyed their stay! Please come back and see us next time you are in Cheyenne!

10/10 Sangat Bagus

Michelle

Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 22 Nov 2023
We value you taking time to give us a rating! Thank you for staying with us.

10/10 Sangat Bagus

Craig

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The hotel was great, very clean. We were a little sad there was no water in the hot tub, but the kids were excited about the pool. The staff was great about getting us some breakfast before it even opened
Menginap 2 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 22 Nov 2023
Thank you so much for staying with us and we appreciate the feedback. Our apologies about the hot tub being down for maintenance.

8/10 Bagus

Jeffery

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 22 Nov 2023
Thanks for the rating!

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Larger grass area for pets. Stayed closer to downtown last time and prefer that. Breakfast was good👍👍
Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 22 Nov 2023
Thank you for your helpful feedback!

8/10 Bagus

randal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 14 Nov 2023
Hi Randall,Thank you for the rating! We always appreciate when our guests take the time to give us a review. Come back and see us again!

10/10 Sangat Bagus

Christopher, Walnut Creek

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly and easy to get to.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 13 Nov 2023
Hi Christopher,Glad you enjoyed your stay! Please come back and see us again the next time you are in town.

10/10 Sangat Bagus

Lotchana

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 13 Nov 2023
Hi Lotchana,Thank you for your rating, it is always very appreciated! Please come back and see us again next time you are in Cheyenne!

6/10 Cukup Baik

Savannah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Well kept!
The hotel was wonderful. Very impressed with how super clean It was and how well decorated It was. My only reason for the 3/5 rating is because our air conditioning didn’t work. The front desk was super helpful and came up to see if she could fix It but It still didn’t end up working. I can’t sleep without a fan or air conditioning on of some sort. She couldn’t switch our rooms because they were booked full and they had no plug in fans to offer. She offered a % off my bill but I never saw that discount applied since I paid prior to checking in.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 10 Nov 2023
Hi Savannah,Thank you for the review. I apologize for the air not working, I will have maintenance go look at it. I will contact Expedia and get that discount taken care of for you. We hope you will come back and see us again the next time you are in Cheyenne!

10/10 Sangat Bagus

Sheri

Traveler bisnis
The checking in process was great very helpful
Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 8 Nov 2023
Thank you for taking the time to review our property and we are so happy that you chose us and had a great stay!

10/10 Sangat Bagus

Randall

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mahalo!
Great stay, Friendly staff, with the Aloha Sprit!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 2 Nov 2023
Hi Randall,Thank you for your review, we always appreciate it! Please come back and see us again the next time you are in town!

10/10 Sangat Bagus

Jaime

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was the cleanest hotel I've been to in a long time! The staff was so friendly and helpful as well. I couldn't recommend enough if you want a nice clean stay!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 30 Okt 2023
Jaime,Thank you for your review! I am so glad you enjoyed your stay and hope you come back and see us again the next time you are in Cheyenne! Thank you again for your business!

8/10 Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 26 Okt 2023
Thank you for your business James and your kind review. We can't wait to see you again the next time your travels find you in Cheyenne Wyoming.

10/10 Sangat Bagus

Joel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient, comfortable, staff accomodating
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 26 Okt 2023
Thank you for your business and your 5/5 review!!

8/10 Bagus

Rebecca L

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 8 Nov 2023
Hi Rebecca,Thank you for taking the time to stop and give us a review. We always appreciate it and your business! Come back and see us again!

4/10 Buruk

Terra, Casper

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Upon arrival we found out the pool was out of order. Which was a huge bummer because we enjoy swimming & one of the main reasons we booked this trip was to relax and swim. However, was told the hot tub worked. Got in the shower & found there was no conditioner. So my husband went to the front desk and she said she would have somebody bring some up. So I waited & waited. Nothing. Got out of the shower & called down to the front desk, and was told the lady would be up shortly. She Finally arrived & brought conditioner. Went on with our day, went and ventured the town of Cheyenne. Came back to hotel, ready to head to the hot tub & enjoy the evening. Only to find out when we got down to the hot tub the know to turn on the jets was broke!!! So I went and told the front desk lady & she said she would leave a note. Needless to say this relaxing weekend to enjoy the pool & hot tub was a total bust. Will definitely not be returning to this hotel!!
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 16 Okt 2023
Hi Terra,I am so sorry that you were disappointed with your stay with us. We wanted to be very transparent about the pool being down for maintenance and made sure it was on our website and all 3rd party sites as well. I apologize about the conditioner being empty and then not being brought to you promptly. I will speak with housekeeping about making sure our guests needs are #1. We always strive to make everyone's experience here a great one, and hope you will consider giving us another chance.

10/10 Sangat Bagus

Debbie

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
Room was clean. Water was hot..good pressure. Right off I 80. Very quiet.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 16 Okt 2023
Hi Debbie,Thank you for your review! Most people are very surprised to find out how quite the hotel is even being this close to the highway. Please keep us in mind the next time you are in Cheyenne!

10/10 Sangat Bagus

Miranda, Torrington

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is very clean and comfortable! Front desk staff was wonderful upon check in and the room was perfectly comfortable! Would definitely stay again!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 16 Okt 2023
Hi Miranda,We are so glad you enjoyed your stay with us! Thank you for taking time out of your busy day to leave a review. We hope you come back and see us again on your next visit to Cheyenne!

10/10 Sangat Bagus

Shannon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 16 Okt 2023
Hi Shannon,Thank you so much for the review! We are so glad you enjoyed your stay with us! Come back and see us again!

8/10 Bagus

Jeff

Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 26 Okt 2023
Thank you for your business and your kind review

10/10 Sangat Bagus

Frederick, Goodlettsville

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 11 Okt 2023
Frederick,Thank you for the review! We hope you come back and see us the next time you are in Cheyenne!Thank You!

10/10 Sangat Bagus

Leslie

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
great stsy
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 11 Okt 2023
Leslie,Thank you for staying with us! We hope to see you again the next time you are in Cheyenne!Thank You!

8/10 Bagus

Terry

Menginap 2 malam pada bulan September 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 30 Okt 2023
Terry,Thank you for stopping and leaving us a review, it is always appreciated! Please keep us in mind the next time you are in Cheyenne.

10/10 Sangat Bagus

Greg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 3 Okt 2023
Greg, Thank you for your kind words. Come back and see us again!

10/10 Sangat Bagus

Levi

Disukai: Fasilitas
Good enough to sleep in.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 29 Sep 2023
Hi Levi,Thank you for your review! We are glad you enjoyed your stay, come back and see us again!

10/10 Sangat Bagus

Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Front Desk Clerk is Great! Close to where we needed to be. Thanks !
Menginap 1 malam pada bulan September 2023
Tanggapan dari Jamie Tomjack General Manager pada tanggal 29 Sep 2023
Hi Charles,Thank you for staying with us, please come back and see us again the next time you are in Cheyenne!

8/10 Bagus

Craig

Menginap 1 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 26 Okt 2023
Thank you for your business and your kind review