There are some negative reviews, but im glad i didn't let them deter me from booking.. the service was great. the man who checked me in was not only helpful, but he took the extra effort to make sure all of my keys worked and i was happy with my room. My bed was very comfortable, the room was very clean, and everything worked as it was supposed to... The one review that caught my attention mentioned arrogant service and cigarette smell.. while its true there are cigarettes smoked inside the main level, its completely open air and could not be smelled anywhere near my room or unless one was presently lit. The service being arrogant? Not even close. I would still be staying there if i had just booked longer and it didn't sell out. I will definitely be staying here again.