Ruang perawatan

Ulasan untuk Hilton Chicago O'Hare Airport

4 out of 5
Hilton Chicago O'Hare Airport
O'Hare International Airport, Chicago, IL

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 805 dari 1937 ulasan" "
Penilaian 8 - Bagus. 431 dari 1937 ulasan" "
Penilaian 6 - Cukup Baik. 333 dari 1937 ulasan" "
Penilaian 4 - Buruk. 209 dari 1937 ulasan" "
Penilaian 2 - Sangat Buruk. 159 dari 1937 ulasan" "

8,2/10

Kebersihan

8,0/10

Staf & layanan

7,6/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Julie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is perfect for a stay before and/or after a flight from O’Hare airport. You would definitely not stay here for a vacation as leaving the property is difficult and not near anything but it’s serves its purpose perfectly for an airport hotel that you can walk right to the airport, no shuttle necessary
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Joseph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Patrick

Disukai: Kondisi & fasilitas properti
Y
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 2 Mei 2024
Dear Patrick,Thank you for taking a moment to leave us a rating. We are honored you enjoyed your stay. Thank you for choosing Hilton Chicago O'Hare Airport to host your stay and we look forward to welcoming you back.Hilton O'Hare Team

10/10 Sangat Bagus

Antony

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 2 Mei 2024
Dear Antony,Thank you for staying with us at Hilton Chicago O'Hare Airport. We appreciate your feedback and are pleased you had a great stay. Please come back and see us again the next time you are in the area!-Hilton O'Hare Team

10/10 Sangat Bagus

Ashleigh, Charlotte

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were diverted to Chicago and our connecting flight wasn’t until 5:30 the next morning. I did NOT want to spend the night in airport. So glad there was a clean, comfortable and quiet room for us last night. Love that the hotel is literally on the airport campus and we didn’t have to leave.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 1 Mei 2024
Dear Ashleigh,Thank you for sharing your experience with us. We're delighted that our conveniently located hotel provided a quiet and relaxing retreat during your unexpected layover. We appreciate your kind words and hope to welcome you back for another comfortable stay in the future. -Hilton O'Hare Team

10/10 Sangat Bagus

Alexnader

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A great place to stay before or after a flight close enough to walk to the main terminals. Highly recommend.
Tanggapan dari General Manager pada tanggal 1 Mei 2024
Dear Alexnader,We are thrilled to have earned your compliments and recommendation. Knowing that we helped make your stay more convenient is what we like to see. Safe travels, and come stay with us again soon. -Hilton O'Hare Team

2/10 Sangat Buruk

Sergio

Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kebersihan
The room (and the rooms of my coworkers) had a terrible urine-like smell. These rooms are located in the 8th floor. The staff was willing to change me to a different room but the available rooms had the same odor. Terrible experience
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 1 Mei 2024
Dear Sergio,Thank you for taking the time to provide your review.Please accept our sincerest apologies for the issue you had with your room. This will be addressed to prevent any future inconvenience. We would appreciate another opportunity to provide you with the stay you deserve.-Hilton O'Hare Team

8/10 Bagus

Leeanna

Traveler bisnis
Staff was very nice. Only gave it 4 stars instead of 5 because the AC didn’t really work and the room was warm at night.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 1 Mei 2024
Dear Leeanna,Thank you for your feedback. We apologize for any discomfort caused by the AC not working properly, as we understand how important a comfortable room temperature is for a good night's sleep. Your satisfaction is important to us, and we will address the AC issue promptly to ensure a more enjoyable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a five-star experience next time!-Hilton O'Hare Team

10/10 Sangat Bagus

Alexander

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel. Really enjoyed my time. Only bit of feedback is that my room only had small garbage bins without garbage bag liners. Small, thing. Overall cannot recommend the hotel enough.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 1 Mei 2024
Dear Alexander,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your time at our hotel. We appreciate your feedback about the garbage bins and will address this to ensure a more comfortable stay for our guests in the future. Your recommendation means a lot to us, and we look forward to welcoming you back for another great experience at Hilton Chicago O'Hare Airport!-Hilton O'Hare Team

6/10 Cukup Baik

Steven, Irvine

Nothing special
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 30 Apr 2024
Dear Steven,Thank you for sharing your feedback. Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future and provide a more exceptional experience.-Hilton O'Hare Team

8/10 Bagus

Jill

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Attached to Ohare so it’s easy
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 29 Apr 2024
Dear Jill,Thank you for your feedback! We're glad you found our hotel conveniently located, making your travel experience hassle-free. It was wonderful having you as our guest, and we can't wait to welcome you back for another enjoyable visit.-Hilton O'Hare Team

10/10 Sangat Bagus

Wayne V.

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 29 Apr 2024
Dear Wayne,Thank you for choosing Hilton Chicago O'Hare Airport and for taking a moment to share your five-star experience! We are happy to hear that our friendly service added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable stay.-Hilton O'Hare Team

4/10 Buruk

Rob

Tidak Disukai: Kondisi & fasilitas properti
The room i was issued did not have a working tv and the phone was not working as well.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 26 Apr 2024
Dear Rob,Thank you for your feedback. We apologize that the amenities in your room were not working. Although this is not typical, we are always on hand to help correct anything that is less than perfect. Again, thank you for your feedback, and we will use it to improve upon our guest accommodations.-Hilton O'Hare Team

10/10 Sangat Bagus

Scott, Valparaiso

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Joe

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice upscale hotel super convenient to ORD.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 25 Apr 2024
Dear Joe,Thank you so much for the five-star review. We're so pleased you enjoyed our upscale, modern property and convenient location. We hope to see you return soon.-Hilton O'Hare Team

10/10 Sangat Bagus

Larry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Right across the street from the terminal.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 23 Apr 2024
Dear Larry,Thank you for choosing Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we invite you to stay with us again should you be back in the area.-Hilton O'Hare Team

8/10 Bagus

Alan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Our flight was delayed. Stayed 1 night, had a nice nice meal. Very friendly staff. Very walkable to the airport.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 21 Apr 2024
Dear Alan,Thank you for sharing your great stay at Hilton Chicago O'Hare Airport. We're glad you had a comfortable time and enjoyed our friendly staff and convenient location. We wish you well until next time.-Hilton O'Hare Team

4/10 Buruk

Patrick

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Checked into the room it was 80°. Called customer service they sent up an engineer and he said there was nothing he could do I should just open a window. Are you kidding?? And this is Hilton?
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 20 Apr 2024
Dear Patrick,Thank you for taking the time to share your experience. We are very disappointed to hear about the unsatisfactory state of your room and regret any inconvenience caused. This is not reflective of the high-quality service and comfortable experience synonymous with the Hilton name, and your feedback will help us improve the experience of future guests. We apologize again for any issues caused and thank you for your feedback.-Hilton O'Hare Team

6/10 Cukup Baik

Allie

Disukai: Staf & layanan
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Geany

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 18 Apr 2024
Dear Geany,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We're thrilled you were able to take advantage of our convenient location. If there was anything we could have done differently to make your experience a truly exceptional one, please don't hesitate to reach out at any time. The pleasure was all ours, and we hope you'll choose to visit us again soon.-Hilton O'Hare Team

10/10 Sangat Bagus

gwen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
very easy to stay before super early am flights! Get a good nights sleep on a comfortable bed.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 16 Apr 2024
Dear Gwen,Thank you so much for the five-star review. We are pleased to hear you enjoyed our comfortable, relaxing accommodations, and we hope you'll stay with us again soon.-Hilton O'Hare Team

8/10 Bagus

Donna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good choice if you want to be on the airport premises.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 16 Apr 2024
Dear Donna,We were happy to provide you with airport accommodations, and we're glad you enjoyed your visit. If you're in the area again, please come back to see us.-Hilton O'Hare Team

6/10 Cukup Baik

Ryan

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The front desk clerk at concierge desk around 11pm was the rudest piece of hotel staff trash I ever encountered. European guy. After a terrible 6 hour layover and having to spend $300 on a hotel room in Chicago, nothing worst then a rude hotel staff member. My room key stopped working after spending $100 at the restaurant. I get yelled at hotel staff for having my key next to my cell phone. The way he talked to me, lucky I did not provide an attitude adjustment the old fashion way. It’s 2024 and will stick to charge backs and providing a review on all platforms. He provided no help and refused to get us new cards. Finally the girl at the front desk stepped in and helped. No accountability. With over 15 years working at the Hilton, this was not the way to treat a guest.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 14 Apr 2024
Dear Ryan,Please accept our sincere apology for your inconvenience. Although this is not typical, we will discuss your report with our leadership staff to ensure this does not occur again. Thank you for notifying us of your experience and we hope you will consider staying with us again as we know we can provide you with the stay you expected and deserve.-Hilton O'Hare Team

10/10 Sangat Bagus

Nate

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice to be at the airport for early flights
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 14 Apr 2024
Dear Nate,Thank you for sharing your feedback! Ensuring a seamless experience for our guests, especially those with early flights, is a top priority. We're delighted to hear that your time with us was pleasant, and we look forward to welcoming you back for another smooth travel experience!-Hilton O'Hare Team

2/10 Sangat Buruk

Luc

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Really old hotel
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 11 Apr 2024
Dear Luc,We're continuously working to ensure modern comfort for our guests. Our team hopes you enjoyed aspects of your stay, and we would love the opportunity to welcome you back for a more satisfying experience in the future.-Hilton O'Hare team

10/10 Sangat Bagus

stanley

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Costumer service
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 10 Apr 2024
Dear Stanley,Thank you for staying with us at Hilton Chicago O'Hare Airport and recognizing our team's great service. We appreciate your feedback, and on behalf of our team, we want to welcome you back again anytime!-Hilton O'Hare team

10/10 Sangat Bagus

Thomas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice property and so convenient to airport. Short indoor walk from the terminal.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 10 Apr 2024
Dear Thomas,Thank you so much for taking the time to share your thoughts on your recent visit. We are delighted our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.-Hilton O'Hare team

10/10 Sangat Bagus

Patrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place for a long layover. Ordered a Little Angelo's Chicago pizza and they delivered to the lobby and the lobby called us to pick it up. Nice little gift shop in lobby with Chicago souvenirs. Recommended.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 10 Apr 2024
Dear Patrick,Thanks for the five stars! We're so happy to hear you enjoyed our world-class service and had a nice stay with us. We hope you'll choose us again next time you're in the area!-Hilton O'Hare team

6/10 Cukup Baik

Kelly

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Hotel lobby & rooms are dated. Both room & lobby carpet showed significant wear and tear. Stains on carpet in room and dated upholsteries and furniture. Not worth the nightly cost of $285. I would have rather taken a shuttle to a nearby hotel with modern updates.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 10 Apr 2024
Dear Kelly,Thank you for staying with us and for your review. We are disappointed your time with us was not as expected, and we apologize for any issues you encountered. Our maintenance team will investigate your concerns further. Again, thank you for choosing our hotel, and we hope you will consider a return visit the next time you are in Chicago.-Hilton O'Hare team

10/10 Sangat Bagus

Susan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was friendly and helpful
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 10 Apr 2024
Dear Susan,It was wonderful having you stay with us recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! Thank you for your kind review and perfect rating, and we hope you return soon.-Hilton O'Hare team

10/10 Sangat Bagus

Bhajanjit

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
Pretty bad front desk service, lots of typing and an incredulous look. Need better software to help the front desk, clearly the personnel were nice but not well trained. I spent over 30 minutes checking in, with the check in person typing furiously and staring at a screen and getting frustrated at whatever she saw on the screen. Not the first time this has happened to me. TIme for AI? Please clean up.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 10 Apr 2024
Dear Bhajanjit,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience. That said, we apologize for the inconvenience you encountered at the front desk. We'll be sure to discuss your concerns with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. -Hilton O'Hare team

6/10 Cukup Baik

William

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Yuta

Traveler bisnis
Disukai: Kebersihan, fasilitas
This hotel is the nearest from the airport
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 3 Apr 2024
Dear Yuta,Thank you for sharing your experience! We're glad to hear that our hotel's proximity to the airport was convenient for you. Our team is committed to providing a seamless experience for our guests, and we hope to have the pleasure of welcoming you back!-Hilton O'Hare team

10/10 Sangat Bagus

Steve

Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Chad

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Daryl

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very quiet - Even at ORD, there was no noise in the room. Very convenient location on a late night flight back to Chicago before a long drive up north.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 31 Mar 2024
Dear Daryl,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your delightful review. We are thrilled to know our great location and peaceful accommodations are exactly what you needed before your long drive north. It would be an honor to welcome you back on future trips to the area.-Hilton O'Hare team

10/10 Sangat Bagus

Laura

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient for traveling
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 28 Mar 2024
Dear Laura,Thank you for choosing to stay at Hilton Chicago O'Hare Airport. Travelers appreciate the convenience of our location in the middle of O'Hare International Airport! We hope to welcome you back. -Hilton O'Hare team

10/10 Sangat Bagus

Joanna Marie

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Robert

Traveler bisnis
Disukai: Kebersihan, staf & layanan
The hotel was very expensive for being a small room ($339 with taxes included) and the shower had very little water pressure and the bed was subpar. The room felt kind of depressing. There were no extra frills to speak of either. I would definitely not choose this property again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 28 Mar 2024
Dear Robert,It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with both housekeeping and maintenance. We apologize for any misunderstanding that occurred during your stay. Your feedback is appreciated, and our team considers it an opportunity to continually improve. -Hilton O'Hare team

10/10 Sangat Bagus

Kathryn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Patricia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very helpful, friendly and very convenient to get to from airport!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 25 Mar 2024
Dear Patricia,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Hilton Chicago O'Hare Airport!-Hilton O'Hare team

8/10 Bagus

Jean

Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Lisa

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Can’t beat the convenience after a late arriving flight!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 23 Mar 2024
Dear Lisa,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Hilton O'Hare Team

10/10 Sangat Bagus

Daniel

Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

John, Grand Isle

Disukai: Kebersihan, staf & layanan, fasilitas
Hotel is aging. Staff was helpful. Water Pipes clanked. But extremely convenient.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 21 Mar 2024
Dear John,While our friendly team members impressed you, we're sorry to hear about any upkeep concerns during your visit, as this matter is very important to us. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance in the future. -Hilton O'Hare team

10/10 Sangat Bagus

Tomoko

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I stayed at Hilton Chicago O'Hare Airport before going to Japan. The concierge and the staffs helped me a lots to move my suitcase and moving boxes. They put my stuffs on the shuttle, took me to O 'hare, and finally arrange the next airport luggage staff. Thank you for their generous minds and kindness!!!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 20 Mar 2024
Dear Tomoko,Thank you so much for your kind five-star review. It was an honor to host you at Hilton Chicago O'Hare Airport. We are delighted that our team went above and beyond for you, and they greatly appreciate your recognition. We wish you safe travels during your time in Japan, and we look forward to welcoming you back next time you are in Chicago.-Hilton O'Hare team

10/10 Sangat Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect for our needs. Clean, convenient and quiet
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 19 Mar 2024
Dear Michelle,Thank you so much for choosing Hilton Chicago O'Hare Airport. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, convenient location, and comfortable accommodations. We hope you'll consider joining us again on your next trip to Chicago; it was a genuine pleasure hosting you.-Hilton O'Hare team

6/10 Cukup Baik

Ron

Traveler bisnis
They did not clean the room after the first night. In room dining was very bad. They served in a plastic bag. No Hilton standard at all.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 16 Mar 2024
Dear Ron,Thank you for your honest review. We are disappointed to learn that your experience fell short of expectations. Your feedback will be shared with our team for further consideration, and to ensure our high standards of hospitality are being met. It was a pleasure having you as our guest, and we hope you will give us another chance to change your perceptions down the line. -Hilton O'Hare team

10/10 Sangat Bagus

Brian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Alicia

Disukai: Kebersihan
The only reason I chose this particular Hilton was that I could walk from it to the airport in less than 5 minutes. The hostess at the breakfast check-in never ever smiled and seem to have quite the attitude when simple questions were asked. BTW, breakfast is NOT included no matter how much you paid for your room; everything is a la carte. At the little coffee stop down the hall charges $7 for a bag of potato chips. It is also an older hotel. Would I stay here again? Probably not.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 14 Mar 2024
Dear Alicia,We're happy to hear you enjoyed the convenience of our location, though we're sorry to hear that not everything was as you expected. Please accept our apologies for any inconvenience you encountered with our breakfast. While we do not advertise this as a complimentary amenity, we do aim to provide a delicious selection for our guests to choose from. Rest assured, our team is looking into your comments, and we hope for another chance to impress you in the future.-Hilton O'Hare team