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Ulasan untuk The Willows Hotel

3 out of 5
The Willows Hotel
555 W Surf St, Chicago, IL

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 490 dari 1001 ulasan" "
Penilaian 8 - Bagus. 313 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 107 dari 1001 ulasan" "
Penilaian 4 - Buruk. 65 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 26 dari 1001 ulasan" "

8,6/10

Kebersihan

9,0/10

Staf & layanan

7,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Shyann

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved it!! Super quiet and in a good area. Front desk attendant Adrian was SO helpful and nice! Room was super clean and comfortable. Would definitely stay here again
Menginap 1 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 29 Apr 2024
Thank you for taking the time and leaving a review Shyann. We hope to see you guys again in the future.

10/10 Sangat Bagus

Courtney

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I love it 10 out of 10
Menginap 2 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 23 Apr 2024
Thank you Courtney! We hope you choose The Willows in for your future trips.

4/10 Buruk

Cathy, San Rafael

Tidak Disukai: Kondisi & fasilitas properti
Outdate property, very old and not well kept.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 23 Apr 2024
Thank you for your review Cathy.

10/10 Sangat Bagus

Kyle, Tacoma

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Walkable distance to the waterfront, restaurants, Wrigley Field, Apollo Theater, and more. Safe neighborhood. Staff was great, beds were comfortable.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 23 Apr 2024
Thanks for the review Kyle! We're glad you enjoyed your stay with us at The Willows Hotel. We hope to see you in the future.

6/10 Cukup Baik

Amberly

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
The receptionist/clerk at check in seemed irritated and perturbed by our need to check in. She never once smiled. About 30 minutes after check in, a couple tried to gain entry to our room. They were given our room, as well. I called down to the receptionist/clerk who placed me on hold while the couple stood at the door(a good 10 minutes). Eventually she came back and stated that it was her fault; she gave them our room, too. I sent the couple back to her explaining this. The next morning, as I’m getting ready to leave for church and check out and head to the airport, I notice there is no hair dryer. I call the front desk and am informed that there is nothing that can be done about it until maintenance arrives at 9am. This does me no good as I have to leave before then. So I left with wet hair. Overall, the property is nice and the location is great. But the staff and service leave much to be desired.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 23 Apr 2024
We are so sorry to hear you didn't have a good experience at The Willows and thank you for your honest review Amberly. Let me assure you that we will definitively pass along your comments to the right people, and address these issues. Have a great week.

4/10 Buruk

Vivian A, pleasantville

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Terrible condition. Elevator walls all scratched up. Bathroom hasn’t been updated since the 70s and the tile grout is all dirty. Staff very unwelcoming and housekeeping has to be requested.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 22 Apr 2024
Thank you for your review Vivian. We take our guest's feedback seriously and we will be passing along you comments to the proper people. Have a great week.

6/10 Cukup Baik

Altanzul

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan
The 1st night I couldn't sleep due to the noise coming from upstairs. The wall/ ceiling seemed very thin I was easily disturbed by someone staying next to or upper-level guests.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 18 Apr 2024
Thank you for your review Altanzul!

10/10 Sangat Bagus

Alexa

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 18 Apr 2024
Thank you for the rating Alexa, we hope you enjoy the rest of your week.

10/10 Sangat Bagus

Beth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Older hotel but room clean and staff great! Would stay again
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 15 Apr 2024
Thanks for the review Beth! We hope to see you again in the future.

10/10 Sangat Bagus

Ada, Huntington Park

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was very polite and friendly
Menginap 2 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 9 Apr 2024
Thank you for your review Ada! We are happy you enjoyed your stay at The Willows. We hope to see you again.

4/10 Buruk

Chloé

No breakfast buffet. Small old room. Very noisy. Inconvenient parking. No valet
Menginap 1 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 8 Apr 2024
We are disappointed you didn't enjoy your stay at The Willows Hotel. We hope you will come back in the future so we could show you a better experience. Thank you for your review and for letting us know where we can improve.

8/10 Bagus

Greig

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 24 Apr 2024
Thanks for the rating Greig!

10/10 Sangat Bagus

Tyler, Zionsville

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
great location for attending the Cubs game and site seeing in the Lincoln Park area
Menginap 1 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 5 Apr 2024
We're glad you enjoyed your stay Tyler! Have a great week!

8/10 Bagus

Ryan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice old Hotel. Has that classy old feel to it. Cleanliness was great.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 3 Apr 2024
Thank you for the review Ryan!

8/10 Bagus

SAUL

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 23 Apr 2024
Thank you Saul!

10/10 Sangat Bagus

Chris

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The Willows is a great hotel that reminds me of our hotels in Europe. My only complaint is that Expedia lists free parking and if you are lucky enough to find a spot on the street it is free but otherwise you have to pay in the parking garage down the street. Great hotel & staff.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 3 Apr 2024
Thank you so much for the review Chris! Here at The Willows we're happy to hear you enjoyed your stay. We will also address the parking to the proper people. Have a great rest of your week.

10/10 Sangat Bagus

Jason

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Parking garage very close, plenty of places to grab a bite to eat. We ate at bluebird it was excellent. Located just around the corner.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 1 Apr 2024
Thanks for your review Jason!

4/10 Buruk

Debra

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 22 Apr 2024
Thanks for your honest rating Debra

10/10 Sangat Bagus

Charles

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
-
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 1 Apr 2024
Thank you Charles!

8/10 Bagus

Gregory, Murphysboro

Disukai: Kebersihan
Tidak Disukai: Fasilitas
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 22 Apr 2024
Thanks for the rating Gregory!

10/10 Sangat Bagus

Isabela

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 17 Apr 2024
Thank you Isabela!

10/10 Sangat Bagus

Vianey

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 15 Apr 2024
Thank you Vainey!

10/10 Sangat Bagus

Stephanie

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 5 Apr 2024
Thank you Stephanie!!!!

10/10 Sangat Bagus

Jean

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 29 Mar 2024
Thanks for the review Jean!

10/10 Sangat Bagus

Mariah

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel in a nice residential neighborhood. The staff were very helpful and friendly.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 7 Mar 2024
Thank you for your review Mariah! We hope to see you again soon.

10/10 Sangat Bagus

Rachel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The building is beautiful, clean, and the room was very big for a standard king. The staff was very friendly and helpful.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 27 Feb 2024
Hi Rachel! Thank you! The whole staff here is happy to hear you were taken care of. we really appreciate your visit and hope to see you again!

10/10 Sangat Bagus

Jeanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 27 Feb 2024
Thank you so much for the positive feedback, Jeanne! We hope everything went well at your visit to the Willows and we look forward to seeing you again!

10/10 Sangat Bagus

Blake

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 25 Mar 2024
Thanks for staying with us Blake!

10/10 Sangat Bagus

Kathy

Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Roxana pada tanggal 21 Feb 2024
Thank you for staying with us Kathy!

10/10 Sangat Bagus

Linda

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 25 Mar 2024
Thanks for the rating Linda!

6/10 Cukup Baik

Tawnya

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 25 Mar 2024
Thank you for the review Tawnya!

10/10 Sangat Bagus

Debra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A fabulous historical building with an abundance of charm.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 13 Feb 2024
Wow! Thank you, Debra! That was very kind to hear. We appreciate your visit and hope to see you again!

6/10 Cukup Baik

Krishna

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Staf & layanan
Very old property
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 6 Feb 2024
Thank you for your review, Krishna. Yes, although this a historic building, we are constantly changing to make the necessary accommodations for our guests. If there was anything you would like to suggest for us to change, it would be very valuable for us to get your honest feedback, Thank you!

8/10 Bagus

Harriet

Bepergian bersama keluarga
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 6 Feb 2024
Harriet, thank you for your honest rating! We hope you had a great time in Chicago and that you can stop by again!

8/10 Bagus

James

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 20 Mar 2024
Thank you for taking the time and giving us a review James. We hope to see you in the future.

10/10 Sangat Bagus

Kara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 6 Feb 2024
It was a delight to have you visit, Kara! Thank you and hope to see you again!

10/10 Sangat Bagus

Jeffrey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 6 Feb 2024
Thank you, Jeffrey! So glad you got to enjoy your stay!

10/10 Sangat Bagus

Danielle

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Adrian (Front Desk) pada tanggal 20 Mar 2024
Thank you for stopping by Danielle! We hope to see you again soon.

4/10 Buruk

Jack

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
The building is tired! In poor condition and the area is interesting to walk in. Stay somewhere else.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 30 Jan 2024
we are sorry to hear you didn't enjoy the hotel as much as we had planned. We really appreciate all your feedback and look to use it to better the guest experience for the next person. Thank you for coming.

6/10 Cukup Baik

Sameer

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Did not like the room, it felt unclean.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 26 Jan 2024
We are sorry to hear that we didn't meet the standards that we strive for during your stay. Thank you for your valuable feedback and if you ever want to go into even more detail , please feel free to reach out to the hotel directly.

10/10 Sangat Bagus

Yuriko

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hidden gem
Staff were very friendly and helpful. My niece and I arrived earlier than the check-in time and they gave us the room that was available right away. The room was cleaned and although did not have a great view, had what we needed. The best part is as a compliment of my hotels.com status, a bottle of wine was complimentary. The location also was great around coffee shops, restaurants, and retail stores. We'll certainly choose this hotel again for our next trip to Chicago.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 26 Jan 2024
Thank you very much, Yuriko! We are happy that the staff was able to reciprocate your kindness! We thank you for visiting and look forward to seeing you again!

10/10 Sangat Bagus

Kathy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I have zero complaints. I loved my stay here. The staff were all so very nice. The location is perfect for walking to several places near by and then the transit system is extremely convenient for further destinations. The room was very clean and super cozy. Looking forward to staying again.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 24 Jan 2024
Thats incredible to hear! Thank you, Kathy! Really makes us makes us happy knowing you had a good time!

10/10 Sangat Bagus

Jennifer

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 24 Jan 2024
Thank you for coming, Jennifer!

10/10 Sangat Bagus

Joan

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 24 Jan 2024
Thank you so much for the rating, Joan!

6/10 Cukup Baik

Andrew James

Tidak Disukai: Fasilitas
If the was a rating for sleep quality, I’d rate it 1/5 stars. The smoke detector light was so bright that I had a hard time falling asleep and staying asleep. You can hear everything on your floor, I’d be surprised if you slept more than a few hours.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 24 Jan 2024
Im sorry to hear about the smoke alarm light, Andrew. We hope at least some aspects about your stay were better and that you still had time to enjoy chicago.

8/10 Bagus

Mehdi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 16 Jan 2024
Thank you for the rating, Mehdi! Your feedback is always valuable to us.

8/10 Bagus

Francisco, Highland

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room was clean and cozy. Excellent location. Great for a o e night stay.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 16 Jan 2024
Really appreciate your comments, Francisco! Thank you for stopping by and we delighted to hear we hit the nail on the important aspects!

10/10 Sangat Bagus

HOLLY

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 16 Jan 2024
Thank you for coming, Holly! Glad you enjoyed the stay!

10/10 Sangat Bagus

Samuel

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 6 Feb 2024
Thank you for the rating , Samuel! Really appreciate you coming!

6/10 Cukup Baik

Severine

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Tony (Front Desk) pada tanggal 16 Jan 2024
Thank you for the feedback, Severine. Have a lovely day!