Resepsionis
Cek ketersediaan

Ulasan untuk Tru by Hilton Naperville Chicago

2.5 out of 5
Tru by Hilton Naperville Chicago
1809 WEST DIEHL RD, Naperville, IL

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 215 dari 335 ulasan" "
Penilaian 8 - Bagus. 62 dari 335 ulasan" "
Penilaian 6 - Cukup Baik. 30 dari 335 ulasan" "
Penilaian 4 - Buruk. 11 dari 335 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 335 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a wonderful stay. Room was above our expectations and loved the outdoor sitting area
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 23 Mei 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 Sangat Bagus

Markus

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
No
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Managment pada tanggal 23 Mei 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

8/10 Bagus

William

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was friendly, courteous and efficient. Room was clean, fully equipped, and on 3rd floor so very quiet.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Managment pada tanggal 23 Mei 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 Sangat Bagus

sharon

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean fresh friendly
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 23 Mei 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

8/10 Bagus

Edward

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good 3-night stay; however, the rooms don't have a coffee pot and the first morning I went down to the "24-7" coffee in the lobby at 5am and the coffee in the urn was tepid.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Hotel Managment pada tanggal 23 Mei 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 Sangat Bagus

Larry

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Like: clean, safe, staff helpful and courteous. Dislike: none
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 23 Mei 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 Sangat Bagus

yolima

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like the ambience, the staff was super and attentive, the breakfast was great.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Managment pada tanggal 23 Mei 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 Sangat Bagus

Veronica

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The decor is so cute! The beds are so comfortable. Breakfast hours later than usual hotels which was very exviting. The only problem I experienced was there were hairs all over the bathroom still and I had to clean them up myself. Other than that, it was one of the best hotel stays I've had!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Managment pada tanggal 23 Mei 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

8/10 Bagus

arthur

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Managment pada tanggal 23 Mei 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

8/10 Bagus

syrena

Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Nicodamo

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing room, great staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 7 Mei 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

6/10 Cukup Baik

Yuan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Overall good value. The bed is not firm enough for me. The air conditioner cannot maintain a temperature without switching heat or cool mode. Kinda annoying
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 7 Mei 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

6/10 Cukup Baik

Timothy

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
2 bathrooms, a bedroom, a living room, and no microwave
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 7 Mei 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

8/10 Bagus

Tomas

Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 23 Mei 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

6/10 Cukup Baik

Ted

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The fire alarm went off around 9:15 pm and no staff members were around to direct us out of the building. After around 20 minutes the fire department arrived and the alarm was cut off. Still no personnel of the hotel came out to tell us everything was ok and we could go back in. Also very sparse room ammenities. No cups or glasses in the bathroom for example.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 7 Mei 2024
I am sorry you did not have a favorable experience while staying with us. I shared your feedback with the team. Thank you again for the online review and hope you have a wonderful rest of the day.

8/10 Bagus

Paresh

Disukai: Staf & layanan, kondisi & fasilitas properti
Cleanliness
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 7 Mei 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 Sangat Bagus

Nathaniel

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Came in late in the evening after a conference, check-in was a breeze. Room was clean and didn’t smell, beds were very comfortable, breakfast was on par with expectations.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 7 Mei 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

2/10 Sangat Buruk

Heather

Bepergian bersama teman
Tidak Disukai: Staf & layanan
Someone else checked into our room, and then staff gave us another room that was occupied
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Managment pada tanggal 30 Apr 2024
I am sorry you didn't have a favorable experience while staying with us. I will share your feedback with the management team. I hope you have a wonderful rest of the week.

10/10 Sangat Bagus

LaVerne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the hotel, clean bright , friendly staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 30 Apr 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 Sangat Bagus

Jeff

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is always friendly and know there guests by name.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 30 Apr 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 Sangat Bagus

Nina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
My favorite part was the free breakfast. So many good options
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 30 Apr 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 Sangat Bagus

Nilam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 30 Apr 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

8/10 Bagus

Stacy

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 7 Mei 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

6/10 Cukup Baik

Ruselle

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
There was no internet and tv connection for the whole duration of our stay due to the storm, they were not able to fix it. It was hard especially if your connection is just limited and you are trying to book museum passes and such.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

10/10 Sangat Bagus

Candice

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay, great breakfast, no issues!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Managment pada tanggal 30 Apr 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

4/10 Buruk

Terrence

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
Internet service and no microwave in room.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

6/10 Cukup Baik

Jay

Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

2/10 Sangat Buruk

David

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 30 Apr 2024
I am sorry you didn't have a favorable experience while staying with us. I will share your feedback with the management team. I hope you have a wonderful rest of the week.

2/10 Sangat Buruk

Timothy, Schaumburg

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
This property was over priced and due to a storm they had no wi-if or tv services (which is all they boast about). They put me in a room that didn’t have working heat and so k had to change rooms to a smaller room. There was very little room to move around with our bags and nothing to do because nothing worked.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

10/10 Sangat Bagus

Jaquida

Disukai: Kebersihan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

6/10 Cukup Baik

Jackie, Davenport

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Nice hotel but during my stay there was a thunderstorm where lightning struck and we lost power to the TV, air conditioning unit, the refrigerator compressor blew and we had no hot water the next morning. We asked to be moved into a different room but due to the computer System being down they were Not allowed Pretty unfortunate when you spend $120 a night and you lose all these amenities and there isn’t a back up plan to accommodate their customers. This happened at 2:30 in the morning and they had only one gentleman working who remained very professional And was as helpful as he could be But still very Frustrating for all involved. Staffing all around excellent but service should be more accommodating in times like this
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

6/10 Cukup Baik

Jason

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 30 Apr 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 Sangat Bagus

Liston

Disukai: Fasilitas
The check in and check out staff were really nice and the process was straight forward. Cozy room and had a great overall visit. Will definitely be back.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

2/10 Sangat Buruk

Carlos

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Managment pada tanggal 30 Apr 2024
I am sorry you didn't have a favorable experience while staying with us. I will share your feedback with the management team. I hope you have a wonderful rest of the week.

10/10 Sangat Bagus

Megan

Disukai: Kebersihan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 Bagus

Nicole

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Hotel was decent for the price. The bed was semi comfortable and the room was nice. The only drawback was the sink wasn't working properly. We had to use the tub for hand washing, teeth brushing, and etc. The drain was completely closed! I was given the option to move rooms, but after unpacking and undressing I really didn't have the energy to.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 Bagus

Natalie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 25 Mar 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 Sangat Bagus

Rizzabelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I am from NYC and I stayed in this hotel during my short trip last week. This is by far one of my favorite hotels. Very clean and the staffs are very nice and friendly! Free coffee 24/7 is a plus. Overall, it was a great experience. Thank you!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 25 Mar 2024
Thank you for your online review. I hope you have a wonderful week.

2/10 Sangat Buruk

carina

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Could not have a full night sleep you can hear everything upstairs next door bad experience
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 25 Mar 2024
I am sorry you did not have a favorable experience with your stay. I will share your feedback with the team. I hope you can give us another chance in the future. Have a wonderful week.

10/10 Sangat Bagus

Rebecca

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms were clean. Beds comfortable. Great Breakfast. Staff were helpful and welcoming.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 12 Mar 2024
Thank you for the kind rating and words regarding your stay with us. We look forward to seeing you again. Have a wonderful rest of the week.

8/10 Bagus

Jessica

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 Bagus

Howard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 12 Mar 2024
Thank you for the kind rating and words regarding your stay with us. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 Sangat Bagus

Stephen H.

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean, modern & convenient.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Mar 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Sangat Bagus

Muhid

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Mar 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

6/10 Cukup Baik

Stephen

Disukai: Kebersihan
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Mar 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Sangat Bagus

Sherzod

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 25 Mar 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room for improvement
The good: the check in and out was smooth. The breakfast was about as you'd expect...nothing fancy but good enough. I thought it was funny the TV welcomed me into my room by name. I did like the shampoo and fact it wasn't the wasteful mini bottles, but I prefer bar soap. The less good: not so much bad, but there was a snafu with the key where I couldn't get into my room when I returned. Front desk got it fixed quickly so not huge deal, but an annoyance. Fridge didn't work. No liner for the ice bucket. No kleenexes in the holder. The ugly: there was someone else's dirty socks under the sink.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Mar 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

8/10 Bagus

Kristin

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Mar 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Sangat Bagus

Dawn

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel. Comfy beds. Very clean and the staff was great. Would stay again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Mar 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Sangat Bagus

Jeffrey T

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic Staff
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Mar 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.