Aktivitas anak

Ulasan untuk Viceroy Chicago

4.5 out of 5
Viceroy Chicago
1118 North State Street, Chicago, IL

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 803 dari 1008 ulasan" "
Penilaian 8 - Bagus. 126 dari 1008 ulasan" "
Penilaian 6 - Cukup Baik. 46 dari 1008 ulasan" "
Penilaian 4 - Buruk. 18 dari 1008 ulasan" "
Penilaian 2 - Sangat Buruk. 15 dari 1008 ulasan" "

9,6/10

Kebersihan

9,6/10

Staf & layanan

9,2/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Thomas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing Art Deco vibe and experience. Room 1608 had a few small maintenance issues but I was credited a few bucks in food to make up for it. Would definitely come back
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Emily, Fernie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a beautiful hotel in the heart of Chicago. I was so impressed by the room and the room upgrade! I used to live in Chicago and coming back to this city and staying at the Viceroy was just perfect. Everyone was welcoming and friendly. Breakfast at Summerhouse was lovely.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Nicholas

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Staff were exceptional. Location is excellent. Rooms are average. In my room the mattress was passed its best, the sink drain was blocked, and the room not as clean as I would like. Somerset (restaurant) has a limited menu, and is average. Way better food options across the street -Bellevue.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Betsy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing view from our room. Dog friendly and great customer service. The location can’t be beat.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 30 Apr 2024
Dear Betsy,Thank you for your fantastic review! It's great to hear that the location was ideal for your needs and you enjoyed the view from your room. We look forward to welcoming you and your furry friend back soon for another wonderful stay!Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

SANDRA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location, food was excellent and very friendly/helpful staff.
Menginap 3 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 30 Apr 2024
Dear Sandra,Thank you for choosing Viceroy Chicago. Our team is delighted you received excellent service and enjoyed our convenient location and delicious food. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely, Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Amy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
By far my favorite place to stay in Chicago! Beautiful location, clean and staff is amazing! Loved our view, can't wait to visit again
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 26 Apr 2024
Dear Amy,How wonderful to hear that Viceroy Chicago is your favorite place to stay in the area! We're glad our clean, welcoming accommodations and beautiful views impressed you, and we look forward to your next visit.Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Keila, Miami

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We stayed twice at the viceroy, and we were not disappointed!
Menginap 4 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 25 Apr 2024
Dear Keila,It's an honor to welcome you to Viceroy Chicago. Our team is delighted that you had two wonderful stays at our hotel! Thank you for being our guest, and we hope to see you again soon. Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Marina, Bremen

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Das Personal war ausgesprochen zuvorkommend und hilfreich. Die Einrichtung sowohl des Zimmers als auch des sonstigen Hotels war sehr schön. Das Zimmerupgrade war nicht verfügbar, dafür gab es Wein und Süßwaren auf's Zimmer. Das Zimmer war sehr groß und hatte eine tolle Fensterfront mit Blick - durch eine Hochhausgasse - zum See. Insgesamt ein sehr schönes Hotel in sehr guter Lage, in dem wir uns sehr wohlgefühlt haben. Wir würden immer wiederkommen.
Menginap 7 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 25 Apr 2024
Dear Marina,Thank you so much for choosing to stay with us at Viceroy Chicago. It is our goal to provide a welcoming and comfortable environment for every guest that walks through our door, so it is great to learn we could deliver for you. We always appreciate when our guests provide us feedback on their stay, and we would like to thank you for highlighting our amiable staff, spacious accommodations with amazing city views, and convenient location to many fun attractions in the city. We hope you join us again soon. It was a pleasure hosting you.Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Natalia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was super friendly! I would go back in a heartbeat.
Menginap 6 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 18 Apr 2024
Dear Natalia,Thank you so much for choosing to stay with us at Viceroy Chicago. Your kind words about our staff are greatly appreciated, and we are very happy to hear that they went above and beyond for you during your time with us. It was a pleasure hosting you, and we look forward to seeing you again on your next trip to the Windy City.Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Brittany

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location for shopping and restaurants. Clean hotel and friendly staff.
Menginap 4 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 16 Apr 2024
Dear Brittany,Thank you so much for the five-star review. We're pleased you enjoyed our convenient location, clean accommodations, and the warm hospitality from the team working hard to maintain them. We hope you'll visit us again soon, and we'll pass your compliments on.Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Kat Webber pada tanggal 3 Mei 2024
Hello Robert,Thank you for taking the time to provide us with your feedback! We're thrilled to know you had a wonderful stay and look forward to welcoming you back to Viceroy Chicago.I hope you have a lovely weekend.Kind Regards,

10/10 Sangat Bagus

Patricia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari The Viceroy Chicago Team pada tanggal 3 Mei 2024
Thank you so much for your rating! We are so happy that you had a wonderful time! We hope you enjoy staying with us again real soon!

10/10 Sangat Bagus

Erick

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Viceroy staff is beyond friendly and courteous. David’s customer service in particular stands out. It’s conveniently located to everything & just a few blocks from Oak St Beach. I enjoyed morning walks along Lake Michigan.
Menginap 4 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 12 Apr 2024
Dear Erick,Thank you so much for the five-star review. We're so pleased you enjoyed our prime Windy City location and the warm hospitality delivered by our friendly team. David truly is an asset to our team, and he'll be delighted to hear he left such a memorable impression on you. It was a pleasure having you here at Viceroy Chicago; we hope you'll join us again for another stay!Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Heather

Menginap 2 malam pada bulan April 2024
Tanggapan dari Kat Webber pada tanggal 29 Apr 2024
Greetings Heather,Thank you for taking the time to provide us with feedback of your stay. We're thrilled to know you had a great experience with us and look forward to welcoming you back.Kind Regards,

10/10 Sangat Bagus

Kasey, Long Island City

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Kat Webber pada tanggal 10 Apr 2024
Greetings Kasey,Thank you for taking the time to provide us with an amazing review! We're thrilled to know you had a 5 out of 5 stay. We look forward to welcoming you back on your next visit to Chicago.Kind Regards,

10/10 Sangat Bagus

Miaki

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
部屋はとても綺麗でした。スタッフの方もフレンドリーで居心地が良かったです。
Menginap 5 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 10 Apr 2024
Dear Miaki,Thank you for choosing Viceroy Chicago and for taking the time to provide your review. We are delighted to hear that our helpful team and standard of cleanliness added to the enjoyment of your visit. It was a pleasure to host you and we look forward to welcoming you back for another five-star experience soon.Sincerely, Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Alonna

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hospitality rooms were a little more outdated than expected, but everyone was very accommodating and great location
Menginap 3 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 10 Apr 2024
Dear Alonna,Thank you for leaving a review. We are so glad you chose to stay with us during your time in Chicago! We are delighted our warm hospitality left a memorable impression on you, and we hope you took full advantage of our convenient location. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. We hope you will have a chance to come back soon!Sincerely,Patrick LacassagneGeneral Manager

8/10 Bagus

Nikita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It’s ok.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 10 Apr 2024
Dear Nikita,Thank you for taking a moment to leave a review. Based on your rating, it seems you enjoyed your overall stay! However, if you have any suggestions for areas in which we can improve, please don't hesitate to reach out to us offline. It was a pleasure having you here, and we hope you return soon.Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Drew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Viceroy is a true five star experience in a tight package. They have certainly figured out how to deliver a warm and luxurious stay while continuing to feel boutique and accessible. Small moments like a kind welcome letter, lobby Easter egg hunt, and friendly service made for a tremendous stay I’d recommend to anyone. The neighborhood is nice, polished, and can be potentially quiet. However, in a short walk, you can find yourself in the mix of Chicago’s top attractions. Overall, this property was terrific and I would love to discover the others now.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 8 Apr 2024
Dear Drew,Thank you for your detailed review and for staying with us at Viceroy Chicago. We are humbled by your kind compliments regarding our friendly service, ideal location, and small guest-focused gestures. It was a pleasure having you visit, and we want to welcome you back again anytime for another five-star experience. Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Sharice

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing rooms, location, and stay! The staff was so friendly and helpful, making check-in super easy and offering plenty of suggestions for things to do in the city. Our room was BEAUTIFUL, the bed was so plush and cozy. My favorite part was the bathroom which featured a deep bathtub, standing shower, and heated floors. Such a nice touch! The hotel was in a great location with plenty of dining and shopping options in walking distance and a restaurant on location in case the weather is bad. This place was amazing and I definitely would return or recommend to others.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 8 Apr 2024
Dear Sharice,Thank you for recommending Viceroy Chicago. We aim to deliver all the elements needed for a great stay with our comfortable and well-appointed accommodations, welcoming hospitality, and incredible location near stores and restaurants. We appreciate your thoughtful review and hope you'll join us again soon. Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Emad Sameer Abdel Razzaq

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kat Webber pada tanggal 23 Apr 2024
Greetings Emad,Thank you for providing us with a review of your stay with us. We're pleased to know you had a 5 out of 5 stay. We look forward to welcoming you back on your next visit to Chicago. Kind Regards,

8/10 Bagus

Jenni

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The Viceroy Chicago Team pada tanggal 22 Apr 2024
Thank you for your rating. We are glad that you had a satisfactory stay at Viceroy Chicago. We hope you check-in with us again.

10/10 Sangat Bagus

Vanita

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The Viceroy Chicago Team pada tanggal 22 Apr 2024
Thank you for rating Viceroy Chicago 5 of 5! We are happy that we were able to provide a pleasant stay for you. We hope you select us again for your future Chicago visits.

10/10 Sangat Bagus

Sabrina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Second time staying here fantastic location. The staff is very attentive !
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 2 Apr 2024
Dear Sabrina,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Viceroy Chicago once again! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for your glowing review and perfect rating, and we look forward to your next stay!Sincerely,Patrick LacassagneGeneral Manager

6/10 Cukup Baik

Joyce

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Valet even though it’s $100 very convenient to park your car and walk to Michigan Ave, good food selection, nice lake and skyscraper view, cons : tub was moldy and dirty shut off valves broken and when we forgot our ipad in the room after checkout and tracked it to the hotel it was shortly disabled to locate it furthermore, was surprised this happened, I called about 5x between front desk and security with no call backs just what seems like a stolen iPad very disappointed
Tanggapan dari General Manager pada tanggal 2 Apr 2024
Dear Joyce,Thank you for taking a moment to review your recent experience. We're pleased to note that you utilized our convenient valet service, and we appreciate you mentioning our great amenities. Your feedback about the bathroom will be shared with our team to ensure our high standards of cleanliness are being met and any necessary repairs are made promptly. Please know that our team members follow strict policies regarding our guests' belongings, and we apologize for any disappointment in how your concerns were handled. It was a pleasure having you here, and we hope you enjoyed your time in Chicago.Sincerely,Patrick LacassagneGeneral Manager

6/10 Cukup Baik

Logan D

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The Chicago Viceroy Team pada tanggal 19 Apr 2024
Thank you for taking a moment to provide us with feedback. It is our sincerest hope that you return in the near future.

10/10 Sangat Bagus

Joy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Viceroy Hotel was a beautiful boutique stylebhotel. The staff at check-in was AMAZING!! The hotel ambiance was a 10! Room with city/lake view was beautiful day or night. I will definitely put this in my hotel top 5 category and will visit again soon.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 28 Mar 2024
Dear Joy,Being in your top five hotels means a lot! Your generous compliments for Viceroy Chicago have made our day and let us know we're providing an experience that travelers value. We can't wait to welcome you back for another unforgettable experience!Sincerely,Patrick LacassagneGeneral Manager

8/10 Bagus

Dylan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Generally good, but minor issues like stains on the couch pillows that appear to be human “fluids” and linen for the pullout couch not being available in the room. They did bring linen upon request and the room was as pictured and expected. In general a solid place to stay.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 28 Mar 2024
Dear Dylan,Thank you for choosing Viceroy Chicago and for sharing your feedback. While we are happy you enjoyed your stay overall, we are sorry you had a couple of concerns. Please know we are always working to improve and will be sure to share your comments with our team. We hope to have the pleasure of welcoming you back and impressing you further.Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Chanda

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was so friendly and amazing I love how the hotel is right by everything. I booked here for a staycation to get away and I will defly be back.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 28 Mar 2024
Dear Chanda,We're thrilled that our team made a great impression with their hospitality and that our location perfectly complemented your staycation needs. It's wonderful to know you're planning to return to Viceroy Chicago. We eagerly await your next visit and look forward to providing another amazing experience!Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Christopher

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The Viceroy Chicago Hotel Team pada tanggal 15 Apr 2024
Thank you for taking the time to provide us with feedback. We strive to provide the best guest experience at Viceroy Chicago. We are elated to learn that you had an enjoyable stay while in our care. We sincerely look forward to your return visit to Chicago in the future. Warm Regards,

10/10 Sangat Bagus

martha

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the location , very convenient to walk to good shops, restaurants ,clean and safe environment .
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 28 Mar 2024
Dear Martha,Thank you for your glowing review of Viceroy Chicago! We're delighted that you enjoyed our convenient location and high standards of cleanliness and safety. It would be an honor to welcome you back anytime.Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Liz

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The Viceroy Chicago Hotel Team pada tanggal 14 Apr 2024
Thank you so much for rating our hotel 5 of 5! It warms our hearts knowing that our guests truly enjoyed their visits. Thank you for staying with us. We hope you choose us again whenever your travels bring you back to the Windy City!

10/10 Sangat Bagus

Wendy

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The Viceroy Chicago Hotel Team pada tanggal 14 Apr 2024
Thank you for a 5 of 5 rating! We are thrilled that you enjoyed your experience at our hotel. We hope you keep us in mind when making future Chicago travel plans.

10/10 Sangat Bagus

Cole

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location and fantastic staff
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 28 Mar 2024
Dear Cole,Thank you for choosing Viceroy Chicago. We're delighted to hear that you enjoyed our prime location and experienced fantastic service from our team. It would be wonderful to welcome you back for another five-star stay!Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Michael, Carmel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari The Viceroy Chicago Hotel Team pada tanggal 8 Apr 2024
We at Viceroy Chicago are excited to know this was your experience was worthwhile! Thank you for your 5 of 5 rating! Please stay with us again soon!

10/10 Sangat Bagus

John

Beautiful room. Great dining downstairs and friendly staff.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 22 Mar 2024
Dear John,Thank you for taking the time to leave a review. We are pleased to know you enjoyed your stay with us. It is a pleasure to learn you enjoyed our accommodations, food options, and friendly staff. Thank you for choosing Viceroy Chicago and we hope to welcome you back again soon!Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Victoria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy check in, everyone was very nice & friendy. Nice hotel
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 22 Mar 2024
Dear Victoria,It's an honor to have earned your outstanding review of Viceroy Chicago! We're proud that our gracious hospitality and simple check-in made your stay at our stylish hotel pleasant. Thank you for choosing to stay with us and we hope you'll return.Sincerely,Patrick LacassagneGeneral Manager

8/10 Bagus

Jihun

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
The hotel was clean and well located. There are many dining and shopping place around the hotel.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 22 Mar 2024
Dear Jihun,It's always a pleasure hearing from our guests. We're glad our clean, convenient accommodations impressed you, and we look forward to your next visit.Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Joel, Knoxville

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari The Viceroy Chicago Hotel Team pada tanggal 30 Mar 2024
Joel, thank you so much for your review. We appreciate the feedback. We are thrilled to know we exceeded your expectations. We hope you choose us again for a return visit. Sincerely,

10/10 Sangat Bagus

Perla

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari The Chicago Viceroy Team pada tanggal 29 Mar 2024
Thank you for your stellar rating. We are elated to learn that you enjoyed your time whilst in our care. It is our sincerest hope that you return to our care in the future. Warm regards,

10/10 Sangat Bagus

Manuel

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari The Viceroy Chicago Hotel Team pada tanggal 26 Mar 2024
Thank you for your wonderful rating. We're thrilled to hear that everything was exactly how you anticipated your stay. We're also pleased to know you were able to enjoy our neighborhood, Gold Coast, as much as us. We look forward to being your host the next time you visit Chicago.

10/10 Sangat Bagus

Manuel

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari The Viceroy Chicago Hotel Team pada tanggal 26 Mar 2024
Thank you for your wonderful rating. We're thrilled to hear that everything was exactly how you anticipated your stay. We're also pleased to know you were able to enjoy our neighborhood, Gold Coast, as much as us. We look forward to being your host the next time you visit Chicago.

6/10 Cukup Baik

Oumnia, Malden

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The hotel is beautiful but the front desk staff were inexperienced and seemed too young to be working at a polished luxury hotel. I was sent an email two weeks before my stay letting me know that I will be upgraded and will receive an additional amenity (not upon availability - it was an email confirming the upgrade). Once I got there at 9pm the gentleman at the front desk had no idea what I was talking about and said they had no availability for an upgrade. He said I could check with the staff working the next day because there will be more room options. I called the front desk the next morning and was met with a very uninterested front desk staff who said he would look into it and call me back. He never called me back and after I reached out to check in he said there was no availability and could ‘show me if I didn’t believe him’. All in all, the hotel is beautiful and the area is the best - I was looking forward to cashing in my VIP status and getting a beautiful room but unfortunately that wasn’t my experience.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 4 Mar 2024
Dear Oumnia,Thank you for the valuable feedback and kind words about our hotel. However, we're very sorry to hear about the mix-up with your room upgrade, and we sincerely apologize that the service you received fell below our standards. We would like to get this resolved immediately. If you could please reach out to us offline at your earliest convenience, we're eager to speak with you, offer our amends, and ensure all is as it should be. We appreciate your patience and hope to connect with you soon.Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Janet, Winnetka

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We will be back !
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 1 Mar 2024
Dear Janet,It was a pleasure hosting you at Viceroy Chicago! We're so pleased you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Sincerely,Patrick LacassagneGeneral Manager

8/10 Bagus

Sharon, Glen Ellyn

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari The Viceroy Chicago Team pada tanggal 22 Mar 2024
Thank you for your rating of Viceroy Chicago. We are ecstatic that you had a wonderful time with us. We hope you will stay with us in the future! Sincerely,

10/10 Sangat Bagus

Shamima

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved our stay and definitely booking with them again when we come back.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 1 Mar 2024
Dear Shamima,Thanks so much for this wonderful review! We're delighted you enjoyed your stay and are so pleased to hear you already plan on returning. From the entire team at Viceroy Chicago, we can't wait to host you again soon.Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Gregory

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location, great staff! Great experience.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 28 Feb 2024
Dear Gregory,We're thrilled you enjoyed our prime location and exceptional team. At Viceroy Chicago, your satisfaction is our top priority, and we're delighted to have provided you with a great experience. We eagerly await your return for another memorable stay!Sincerely,Patrick LacassagneGeneral Manager

8/10 Bagus

Kim

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel ambience and service are excellent. The in hotel dining wasn’t great but it is still nice to have a place to grab a drink or a bite. The shower water kept going back and forth between hot and cold. Frustrating.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 28 Feb 2024
Dear Kim,Thank you so much for the high rating, and we're happy to know that our team's attentive service impressed you during your visit. Your comments regarding our amenities will be discussed internally, and we'll make improvements where necessary. Please consider giving us another chance soon; we're confident that we can deliver an even better stay. Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Stay was amazing staff was great
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 28 Feb 2024
Dear Anthony,We greatly appreciate the perfect rating, and we're happy to know that our amazing team members were the highlight of your visit. Thank you so much for the review and we hope to see you again soon. Sincerely,Patrick LacassagneGeneral Manager

10/10 Sangat Bagus

Marie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location of the hotel was very nice and upscale, and the hotel was clean with great decor.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 28 Feb 2024
Dear Marie,Thank you for giving us your feedback on your stay at Viceroy Chicago. We are so happy that you enjoyed the location of our hotel. Being one of the finest hotels on the Chicago Magnificent Mile, we are located in the heart of one of the most historic districts in the city. It was also wonderful that you appreciated the hard work our housekeeping team puts in to keep the whole property clean. We are excited for your next stay in Chicago, where you can stay in our comfortable, retro-chic rooms again!Sincerely,Patrick LacassagneGeneral Manager