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Ulasan untuk Virgin Hotels Chicago

4.5 out of 5
Virgin Hotels Chicago
203 N Wabash Ave, Chicago, IL

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 719 dari 1004 ulasan" "
Penilaian 8 - Bagus. 159 dari 1004 ulasan" "
Penilaian 6 - Cukup Baik. 71 dari 1004 ulasan" "
Penilaian 4 - Buruk. 29 dari 1004 ulasan" "
Penilaian 2 - Sangat Buruk. 26 dari 1004 ulasan" "

9,4/10

Kebersihan

9,4/10

Staf & layanan

9,0/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

4/10 Buruk

RICKY

Disukai: Kebersihan
The condition of both beds was terrible, as the mattresses had sunk in the middle. Because of this, my wife, son, and I never slept well. We woke up early with back pain. It is unacceptable for management to ignore this situation. I will never recommend the Virgin Hotel to anyone.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 1 Mei 2024
We apologize for the inconvenience. We are truly sorry that our beds are not satisfying to you and will look into this more. Thank you for bringing this to our attention.

8/10 Bagus

Silvina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice property,excellent location
Menginap 4 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 30 Apr 2024
Thank you for leaving a review for us. You are greatly appreciated. We look forward to having you again.

10/10 Sangat Bagus

Bruce

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was wonderful. The room was very good and quiet. The staff went above and beyond to make our stay wonderful
Menginap 5 malam pada bulan April 2024
Tanggapan dari AJ pada tanggal 30 Apr 2024
Thank you for sharing your experience! We're glad you enjoyed your time here with us and look forward to seeing you again.

6/10 Cukup Baik

Alexandre, Studio City

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
Bars and restaurants barely ever opened. Rooftop not available for most of the time on Saturday for a private party. The amenities are part of what you are supposed to get with this hotel, not an optional package. Was unable to use any of them because the bar was closed most of the time, didn’t have any snack and the rooftop closed. Will never return. Too bad because the rooms are decent. Please note lots of noise from metro/train on the block if on lower floors (can still hear on flore 17) and you can hear the rooftop music until 2am (from floor 17, which is 10 floors below the rooftop). So noise insulation is pretty poor in general.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 1 Mei 2024
We would like to apologize for the inconvenience caused during your stay. We hope in the future you allow us another opportunity to make your stay great.

10/10 Sangat Bagus

Jenny Maria Christina, Costa Mesa

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had an excellent stay here. The room was spacious, clean and comfortable.
Menginap 3 malam pada bulan April 2024
Tanggapan dari AJ pada tanggal 30 Apr 2024
Thank you for your feedback! Please visit us again soon.

10/10 Sangat Bagus

Kari

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The front desk staff was very nice.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 28 Apr 2024
Thank you so much for your feedback. You are greatly appreciated. We look forward to having you stay with us again in the future.

10/10 Sangat Bagus

Sasha

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay. My new Chicago hotel
Menginap 2 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 28 Apr 2024
Thank you so much for your feedback. You are greatly appreciated. We look forward to having you stay with us again in the future.

10/10 Sangat Bagus

Daniel

Great
Menginap 4 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 25 Apr 2024
Thank you so much for your response. We look forward to you staying with us again.

10/10 Sangat Bagus

Lucie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Well designed, stylish room. Great restaurant and coffee shop. Amazing views from rooftop bar.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 25 Apr 2024
Thank you so much for your response. We look forward to you staying with us again.

8/10 Bagus

Christine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is very nice. Our only complaint is that there is a limitation on how low the AC will go. It was quite warm at night.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 25 Apr 2024
Thank you so much for your response. We look forward to you staying with us again.

10/10 Sangat Bagus

Ryan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location with an excellent on property coffee shop. Really nice room.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 21 Apr 2024
Thank you so much for your feedback. We appreciate you choosing to stay with us.

10/10 Sangat Bagus

Amaria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super elegant hotel walkable just about anywhere in Chicago.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 21 Apr 2024
Thank you so much for your feedback. We appreciate you choosing to stay with us.

8/10 Bagus

Michelle

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A fun spot in a great location.
Menginap 1 malam pada bulan April 2024
Tanggapan dari AJ pada tanggal 20 Apr 2024
Thank you for sharing your experience! Please visit us again.

10/10 Sangat Bagus

Douglas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very helpful staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari AJ pada tanggal 20 Apr 2024
Thank you for your feedback. Please visit us again soon.

10/10 Sangat Bagus

Dante

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Please provide better parking and valet
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari AJ pada tanggal 19 Apr 2024
Thank you for your feedback.

10/10 Sangat Bagus

rick

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was excellent. Great value and hip place to stay.
Menginap 1 malam pada bulan April 2024
Tanggapan dari AJ pada tanggal 19 Apr 2024
Thank you for your feedback! Please visit us again soon.

4/10 Buruk

Allison

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Virgin has the room amenities down. The room was comfortable and well appointed. The gym is well equipped too. I expected to utilise the rooftop bar and 2nd floor library. My partner is handicapped, so I had planned on using hotel spaces for entertainment. Both were rented out the entire weekend. The lobby was chaos with all the revellers jockeying for elevator use. It was not pleasant. I complained to mgmt,. and their response was, “you should have been aware of our events”. Unacceptable. Lost me as a customer in Chicago. Lots to choose from downtown. Stay elsewhere. It’s not the workers. They were nice and gracious. Management needs training.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 16 Apr 2024
Hi , I am so sorry that the spaces were booked during your stay here with us and you did not get the overall experience as we have so much to offer. We hope that in the future you give us another chance to WOW you.

10/10 Sangat Bagus

Rikki

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The bed was SO comfortable and I loved the set up of the room. The vanity and closet areas were absolutely perfect.
Menginap 2 malam pada bulan April 2024
Tanggapan dari AJ pada tanggal 15 Apr 2024
Thank you for sharing your feedback!

10/10 Sangat Bagus

Amir, Thornton

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place, friendly staff and clean rooms.
Menginap 1 malam pada bulan April 2024
Tanggapan dari AJ pada tanggal 15 Apr 2024
Thank you for sharing your feedback!

10/10 Sangat Bagus

Fleanc

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 16 Apr 2024
Thank you so much for your feedback we hope to see you again.

8/10 Bagus

Maira

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nice property overall, great location, however service lacked attention and some other things were frustrating . I’ve been waiting for over 2h for bath towels, TV does not work, water pressure in the shower is terrible.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 14 Apr 2024
Thank you so much for your feedback. Thank you also for sharing your concerns we will look into those things to prevent the next time you stay with us.

10/10 Sangat Bagus

camron

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awesome place
Menginap 1 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 13 Apr 2024
Thank you so much for your feedback. You are greatly appreciated.

10/10 Sangat Bagus

Aalif

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari AJ pada tanggal 30 Apr 2024
Thank you for your feedback!

10/10 Sangat Bagus

Brooke

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is my second time staying at the Virgin hotel in Chicago. It’s conveniently located near so many attractions, great restaurants, and the train. The rooms are great and the rain head shower is amazing!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 8 Apr 2024
Thank you so much for your feedback. We appreciate you and we look forward to you staying with us again in the future.

10/10 Sangat Bagus

Sarah

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had an excellent time!
Menginap 2 malam pada bulan April 2024
Tanggapan dari AJ pada tanggal 8 Apr 2024
Thank you for your feedback! Please visit us again.

6/10 Cukup Baik

Juan G, Hoquiam

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 3 malam pada bulan April 2024
Tanggapan dari AJ pada tanggal 8 Apr 2024
Thank you for your feedback.

10/10 Sangat Bagus

Jermaine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari Shay P pada tanggal 7 Apr 2024
Thank you for your feedback. We appreciate you and look forward to you staying with us again in the future.

10/10 Sangat Bagus

Yanrong

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful room and friendly staff! We love it!
Menginap 1 malam pada bulan April 2024
Tanggapan dari AJ pada tanggal 7 Apr 2024
Thank you for your review.

10/10 Sangat Bagus

Lynn

Bepergian bersama teman, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is the second time we have stayed at this hotel due to location to Verona, good value and good breakfast. We used the swimming pool several times too and enjoyed our stay.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 5 Apr 2024
Thank you for your feedback. We look forward to having you again.

8/10 Bagus

Prentice, Saint Louis

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 25 Apr 2024
Thank you so much for your response. We look forward to you staying with us again.

10/10 Sangat Bagus

Meredith

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay. Comfortable, quiet, restaurants were great and very friendly. Definitely would recommend.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari AJ pada tanggal 1 Apr 2024
Thank you for your feedback!

10/10 Sangat Bagus

April

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very impressed with the layout of the room, everything we needed was included. Service was courteous and attentive but not over bearing. Location was ideal for the loop, magnificent mile and transit. They offered variations of atmospheric vibes to fit any individual.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari AJ pada tanggal 1 Apr 2024
Thank you for your feedback!

8/10 Bagus

Amal

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location but rooms are noisy and the bed is not that comfy as stated in the description of rooms
Tanggapan dari AJ pada tanggal 31 Mar 2024
Thank you for sharing your feedback. We will address your concerns.

10/10 Sangat Bagus

Lela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
perfect
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari AJ pada tanggal 31 Mar 2024
Thank you for sharing your experience.

10/10 Sangat Bagus

Paulina, Milwaukee

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari AJ pada tanggal 20 Apr 2024
Thank you for your feedback.

10/10 Sangat Bagus

Jose

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was so close to the river walk and Michigan Street were all the shopping buildings are
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari James G pada tanggal 30 Mar 2024
Thank you for your review!We hope to see you again!

10/10 Sangat Bagus

Elizabeth

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean, unique, fun hotel. Close to many things that are walkable.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 29 Mar 2024
Thank you so much for your feedback. We really appreciate it and are glad you enjoyed your stay. We look forward to having you back in the future.

2/10 Sangat Buruk

Miguel Alejandro Fabian

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari AJ pada tanggal 19 Apr 2024
Thank you for your feedback! We sorry to hear that your experience was not as expected. Please contact the hotel directly to discuss further.

8/10 Bagus

Lynda

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very helpful and pleasant. The room was cute and clean. There is food and shopping in walking distance.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 26 Mar 2024
Thank you for your feedback. We greatly appreciate you and hope that you stay with us again in the future.

8/10 Bagus

Jagdeep

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel, friendly staff, easy check in. Suite was very spacious but "river view" may be stretching it a bit. Handily located for river cruises and other locations and easily accessible by the Metro.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 25 Mar 2024
Thank you so much for your feedback. We look forward to having you back in the future.

4/10 Buruk

Jenna

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 25 Mar 2024
Thank you for rating us. We apologize that we were not able to meet your expectations. We hope that we can improve and get another chance to WOW you again.

10/10 Sangat Bagus

Robbin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We travel often and this was the most comfortable bed yet! Although there is no pool or hot tub, the added touches to the room were appreciated. They had robes, yoga mat, room darkening blinds and curtains, shampoo, conditioner, soap in room and ear plugs. The train was right below us but we didn’t hear a thing from the 18th out of 26 floors. We had room service for dinner. Prices were good and they were so fast! Top floor has a rooftop bar and it was so relaxing. There was a free happy hour there if you signed up for the free Virgin Hotels app. We had coffee and a muffin at their coffee shop in the a.m. Parking was right around the corner from the hotel (maybe 300 feet away or less). It was originally $60 for parking but, if you ask the front desk, they put a barcode on your parking pass and 24 hours is only $30. The Chicago Theater was 1 block away. On the hotels 2nd floor was a huge quiet bar-lounge area. There is yet another restaurant called Miss Ricky’s right as you walk into the hotel. We didn’t go there but, it also has a great variety of food options and a happy hour as well. In the room, temperature, room service, check out and viewing your bill were controlled by using your tv remote. If you didn’t want to get out of bed for anything, you sure didn’t have to. They had a fridge, alcohol and snacks in room for purchase as well. We WILL be back.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari James G pada tanggal 25 Mar 2024
Thank you so much for your feedback. We're happy to hear you had a good time & look forward to your return!

10/10 Sangat Bagus

Tymika

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff amazing house keeping we loved the view also
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Liang L. pada tanggal 25 Mar 2024
Thank you for your feedback. We hope to welcome you back!

10/10 Sangat Bagus

Alfonso

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 25 Mar 2024
Thank you so much for your rating. We appreciate you and look forward to having you back in the future.

10/10 Sangat Bagus

Margaret

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very happy with our stay. The grand chamber suite was spacious and comfortable. Room service was quick and delicious. All staff were friendly and helpful.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 24 Mar 2024
Thank you so much for your feedback. We appreciate you and hope to see you again in the future.

10/10 Sangat Bagus

donna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay, highly recommend
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 24 Mar 2024
Thank you so much for your feedback. We look forward to having you back in the future.

10/10 Sangat Bagus

Lynne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The lighting controls/switches were complicated. They were motion sensitive also they kept turning on if we got up
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 24 Mar 2024
Thank you so much for your feedback. We appreciate you and hope to see you again in the future.

10/10 Sangat Bagus

Timothy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great time nice club and bar attached also love the restaurant connection
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 23 Mar 2024
Thank you so much for your feedback. We appreciate you and look forward to you staying with us again in the future.

10/10 Sangat Bagus

Elaine

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent stay, comfortable room and beds, spacious. Tge bathroom though clean, had a disagreeable stain that should be treated. The issue with this hotel is that its particular location is seedy and Qseems unsafe. Once you become familiar the location is ok. Another issue is that they would do so much better with their lobby and their reception area, this does bot speak well of the hotel and dis merits it. However having been there for several days the great room makes up for the other deficiencies and the location is improved after a walk of a block and a half.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 22 Mar 2024
Thank you so much for your feedback. We look forward to having you again.

10/10 Sangat Bagus

Jessica

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shay P pada tanggal 10 Apr 2024
Thank you for your feedback. We appreciate you and hope to see you again in the future.