Chino Hills hotel guide. Extended Stay America hotel in Chino Hills, California

"Loved everything "

"Amazing staff, everyone greeted us, very clean and loved the pool and amenties!"

"Hotel overall is great. The staff is incredibly helpful and I even left an item in the Hotel and was able to retrieve it from Lost and Found 10 hours after checking out. The rooms not having microwaves would be my only beef. "

"The shower was not working, it was like a sprinkler and even after request was not fixed:-("

"Great stay! The staff took great care of us! "

"The staff was incredible. From helping us at the time of check in tohelping us with the process of extending our stay an extra night. Taking the stress out of those both moments made for an amazing stay. "

"Great location; older facility; no microwave in room. Staff was very friendly and helpful "

"I am not big on leaving bad reviews but this trip came with more difficulties than I’d like to admit. Checking in was easy but I should’ve known right away when our keys already didn’t work when we first arrived, then the room they booked my in was already occupied with another family that didn’t have any plans on leaving. I know mistakes happen but never this much. Each time we wanted to enter the elevator our key cards were not working. On the 3rd night of our stay my kids were enjoying the pools but was cut very short because my son was screaming from pain when we noticed he stepped on broken glass & had chards in his foot , when we let the front desk know they only provided 1 bandaid (they have security to check bags before entering the pool) so this was a kid friendly resort so no glass is allowed so no one knows where this came from. They didn’t have any proper emergency kit so I couldn’t pull the glass out my son’s foot with out causing him pain and screaming in the lobby. The front desk tried to distance themselves as much as possible and asked if we wanted the ambulance contacted so we agreed but before they arrived someone from the from desk brought over tweezers at the last minute after I had repeatedly asked for some to avoid any more time to pass. The property manager just seemed clueless and tried to make it seem as if it was my 6year old sons fault for playing at the pool. They did a small inspection and couldn’t find glass in the dark. Cameras were working "

"Loved having a kitchen separate from the room that included a dining table for 4. Although we didnt use the stove top, I did notice some of the burners were a bit warped which could make it difficult to cook for others. I do wish they would offer more than trash and towels for housekeeping during our stay, as we did have some small spills on our sheets that I had to clean up. Overall though it's great as a place to just sleep and recharge for another day at Disney. We stayed on the 1st floor which did lead to a lot of traffic right outside our door that we could clearly hear, but I understand it comes with the layout of the hotel. Still, I would stay here again, it was family friendly and so close to the park entrance. Also, they need more parking somehow, like the valet guy said, there's more rooms here than spaces to park, so even though I paid for self parking, we ended up having to valet our van due to no more self parking. "