It has potencial to be very good, never 3.5 stars.
Misleading information, 24/7 front desk is an office open at random hours. We found the keys of the apartment because a neighbour show us where they leave them. For hot water we had to ask because the instructions were wrong.
First night the storm flew the umbrella on the balcony away breaking the glass top of the table, they sweep the broken glasses in the morning so badly we couldn’t use the balcony for the whole stay, anyway we never had a table or umbrella back.
Fridge was off on arrival still with ice and leaking all over the floor, also had mould, so I don’t know when was cleaned for the last time.
Mould in the bathrooms. Blood stains in the blankets and other stains and holes in bed sheets.
A locked door in the bedroom with a curtain on the other side, creepy.
Kitchen equipment and crockery less than basic, not complete, old and not on good state and all random items.