Hotel Preferred Hotels & Resorts di Chula Vista

"There were several negative experiences that made the stay overall not great. For starters our room did not have hooks for towels and the inside of one of our robes was covered in some dark brown stains. Additionally the staff was very curt and not courteous in general. Finally, at one point we were out by the pool when a man at the restaurant above began yelling obscenities down at us for about 5 minutes until we called into the front desk. We didn’t receive as much as an apology for this. I...