The staff were mostly friendly and responsive. The room was very dumpy, outdated and in need of a complete reno. We had to ask for almost everything to be brought to the room-the microwave, blow dryer, coffee supplies (not sure where they were hiding these amenities?) The room looked nothing like the one in the Expedia ad. There was no daily room servicing or even an offer of one. The shower curtain was dirty or at least badly stained on the inside with what looked like black grease. I would not stay here again.