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Ulasan untuk Cherokee Casino & Hotel West Siloam Springs

3.5 out of 5
Cherokee Casino & Hotel West Siloam Springs
2416 Hwy 412, Colcord, OK

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 431 dari 724 ulasan" "
Penilaian 8 - Bagus. 191 dari 724 ulasan" "
Penilaian 6 - Cukup Baik. 51 dari 724 ulasan" "
Penilaian 4 - Buruk. 30 dari 724 ulasan" "
Penilaian 2 - Sangat Buruk. 21 dari 724 ulasan" "

9,4/10

Kebersihan

9,0/10

Staf & layanan

8,4/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Teresa

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
The property is not conducive to sitting and conversing with friends. No place to sit and relax. There is an overpowering perfume smell every time you enter or leave the building. Our room smelled the cigarette smoke and the shower smelled like animal urine.
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Dulci

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place. Nice selection of food choices on site. Room were great, clean, shower was huge. Staff was awesome. Will definitely go back !
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 28 Mei 2024
Hi, Dulci! We are glad to hear you enjoyed your stay with us. Thank you for sharing your feedback.

8/10 Bagus

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Decent price for room
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 23 Mei 2024
Hi, Michael! Thank you for your feedback!

2/10 Sangat Buruk

Sonia, Henderson

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tonight, on May 21. My husband and I checked in. The front desk girl, randomly asked me where I booked my reservation. I stated “ Expedia.com “ She gave me room #325 right by the roof without absolutely no view, I asked her for a room upgrade but she told me NO BECAUSE I, BOOKED THE HOTEL WITH EXPEDIA. She gave me another room #422 so I was ok thinking that I had some kind of room view, well she gave me another room with a huge air conditioning unit blocking the parking lot. Expedia contacted front desk and talked to her and she totally lied to the travel agent. She told Expedia staff that the hotel was at full capacity. There was nobody else talk about this issue. She acted like she was the only one in charge of the hotel operations. I am extremely disappointed with this hotel. She doesn’t represent the hotel well. I am a gold member with Expedia. I should be able to get a hotel upgrade like everyone else if I am willing to pay extra but she didn’t even give me that choice she just say. NO because I booked it with Expedia. She is clearly a lier because she told me one thing and she told expedia agent another thing. It is very disappointed to deal with this type of employees that don’t care about the company the work for it. If you would be so kind, I would like to hear from hotel managment tomorrow. Thank You Sonia Watterson
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 28 Mei 2024
Hi, Sonia. Thank you for sharing your experience with us. We are sorry to hear that your stay was unsatisfactory. Please feel free to send us a message with more information about your stay. Thank you.

8/10 Bagus

Clay

Traveler bisnis
Nice stay
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 22 Mei 2024
Hi, Clay! Thank you for your feedback.

4/10 Buruk

Kayla

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti
Waited almost an hour after check in time to get into our room
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 15 Mei 2024
Hi, Kayla! Thank you for your feedback. We are sorry to hear that your check-in experience was not satisfactory - please feel free to send us a message with more detail so we can improve.

10/10 Sangat Bagus

Tommie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very secure, friendly staff, beautiful displays on their history. Enjoyable even if you don't gamble.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 6 Mei 2024
We hope to see you again soon, Tommie!

10/10 Sangat Bagus

Diane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Casino in close proximity
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 2 Mei 2024
Thank you for your feedback, Diana!

4/10 Buruk

Jayme

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan
we stayed 3 nights , nobody cleaned our room , no trash bags in the garbage cans , we had to go get towels & soap everyday & staff wasn't friendly by no means , food & casino was nice with a lot of options ... i'll say i won't stay the again for the price u pay for a room ..
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 29 Apr 2024
Thank you for your feedback, Jayme. If you would like someone from management to reach out to you directly, please message us directly with additional information about your stay and someone will contact you. Thank you.

10/10 Sangat Bagus

Leana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a beautiful room and casino!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 15 Apr 2024
Hi, Leana! Thank you for your feedback! We are so glad you enjoyed your stay. We hope to see you again soon!

10/10 Sangat Bagus

Zach

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 6 Mei 2024
Thank you for your feedback!

6/10 Cukup Baik

Patrick

Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 2 Mei 2024
Hi, Patrick! Thank you for sharing your feedback! Feel free to send us a message with more information about your stay.

10/10 Sangat Bagus

Alison

Bepergian bersama teman
Disukai: Fasilitas
Everything was convenient, no waiting check-in & love the layout of hotel & casino.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 15 Apr 2024
Hi, Alison! We're so glad to hear you enjoyed your stay with us. We hope to see you again soon!

4/10 Buruk

Dimas

No hot water.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 15 Apr 2024
Hi, Dimas! We're sorry to hear about your experience - we would love to learn more about your stay so we can improve. Please send a message with more details for management. Thank you!

10/10 Sangat Bagus

Melissa Gayle

Bepergian bersama teman
Room was very nice, clean and very nicely decorated.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 3 Apr 2024
Hi, Melissa! Thanks for your feedback!

10/10 Sangat Bagus

SHIRL

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lots of food options and entertainment! We had a great time!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 25 Mar 2024
Hi! That is great to hear! Thank you for your feedback.

4/10 Buruk

Joleen

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan
.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 18 Mar 2024
Hi, Joleen! We're sorry to hear your experience was not satisfactory. Feel free to send us a message so we can learn more about your stay and how we can improve.

8/10 Bagus

Nancy

Disukai: Staf & layanan
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 12 Mar 2024
Thank you for your feedback, Nancy!

8/10 Bagus

Jana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 16 Feb 2024
Thank you for your feedback!

2/10 Sangat Buruk

Christine

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 16 Feb 2024
Thank you for your feedback.

10/10 Sangat Bagus

Debra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a very pleasant stay. Quiet, easy access, convenient
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 15 Feb 2024
We are glad you enjoyed your stay with us, Debra!

10/10 Sangat Bagus

Gayle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 7 Feb 2024
We are so glad you enjoyed your stay, Gayle! We hope to see you again soon!

10/10 Sangat Bagus

Donnie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Feb 2024
Thank you for your feedback, Donnie!

8/10 Bagus

James

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 7 Feb 2024
Thank you for your review, James! Have a great day!

10/10 Sangat Bagus

Leslie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 5 Feb 2024
Thank you for your feedback, Leslie!

8/10 Bagus

Douglas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 5 Feb 2024
Thank you for your feedback, Douglas!

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 5 Feb 2024
Thank you for your feedback, Richard!

6/10 Cukup Baik

Timothy

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 15 Feb 2024
Thank you for your feedback!

10/10 Sangat Bagus

Kimberly, Longmont

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 21 Jan 2024
Hi, Kimberly! Thank you for your feedback!

10/10 Sangat Bagus

Agnes

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 8 Jan 2024
Hi, Agnes! Thank you for your feedback!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 8 Jan 2024
Thank you for your feedback!

10/10 Sangat Bagus

Jack

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 8 Jan 2024
Thank you for your feedback, Jack!

10/10 Sangat Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 27 Des 2023
Thank you for your feedback, Thomas!

8/10 Bagus

Carrie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 27 Des 2023
Thank you for your feedback!

10/10 Sangat Bagus

Aaron

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 27 Des 2023
Thank you for your feedback, Aaron!

10/10 Sangat Bagus

Daxton

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 20 Des 2023
Thank you for your feedback!

6/10 Cukup Baik

Jacob

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
I'd stay there again.
Not bad. Not the best. Mattresses hard. Sheets suck. Outdated tvs and network. Quest wifi is unsecure. Its a casino so you'll probably have loud neighbors. Pros: staff are awesome! Its a casino. Buffet is awesome! Showers are great (could use a little more water pressure). Only thing holding them back from 5* is the outdated tech and bedding.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 20 Des 2023
We are sorry you were not satisfied with your experience, Jacob. If you'd like to speak to our management team about your experience, please leave us a private message and someone will be in contact with you. Thank you.

10/10 Sangat Bagus

mike

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 5 Jan 2024
Thank you for your feedback, Mike!

6/10 Cukup Baik

Rudy

Disukai: Kebersihan, fasilitas
Bring your own oxygen! Everyone and their mother, grandmother, and grandfather are smoking in the place. Ventilation is bad! 🚬 Cancer Casino would be a more appropriate name.
Tanggapan dari Hotel Management pada tanggal 7 Feb 2024
Thank you for your review, Rudy! We're sorry to hear about you are unsatisfied with your visit to our casino. We hope you will give us another try!

10/10 Sangat Bagus

Craig

Bepergian bersama teman
Disukai: Fasilitas
Very clean
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 11 Des 2023
Thank you for your feedback, Craig!

10/10 Sangat Bagus

Carla

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a bit of a problem getting used to elevator security keys since that was new for us. Loved the cookies at check-in! Hotel very quiet. Beautiful Christmas decorations!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 5 Des 2023
We are glad you enjoyed your stay, Carla! We hope to see you again soon.

10/10 Sangat Bagus

Aaron

Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 20 Des 2023
Thank you for your feedback!

10/10 Sangat Bagus

Matthew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was nice and comfortable
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 20 Nov 2023
We are glad you enjoyed your stay, Matthew!

10/10 Sangat Bagus

Mary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nicest hotel in the area by far. And nice quiet rooms too
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 9 Nov 2023
We are so glad you enjoyed your stay, Mary!

8/10 Bagus

Laura

Disukai: Staf & layanan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 8 Nov 2023
Thank you for your feedback!

10/10 Sangat Bagus

Jimmy

Bepergian bersama teman
The room was comfortable with a nice big shower. Staff was friendly and the steak restaurant was good.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 2 Nov 2023
We are glad you enjoyed your stay, Jimmy! We hope to see you again soon!

4/10 Buruk

Tammy, Burleson

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Enjoyed thee first night. However, the second night was terrible. Went to the steakhouse for dinner and had One drink. One of the women I was with had not felt well and got sick in the bathroom. When she returned we were having a good time joking and laughing and after we paid and we heading out to gamble, a manager said the girls were drunk and were not allowed in the casino for 6 hours. The girls had one drink and were not loud or stumbling. I tried to argue and explain but we were escorted out. I will never go back again. I have been to many casinos and hotels and never had an experience like that. I don’t recommend going to this casino if you like to have a good time.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hotel Management pada tanggal 1 Nov 2023
We are sorry you had a negative experience at our resort, Tammy. If you would like to be contacted by management, please feel free to message us privately with more details about your experience and someone will get back to you.

8/10 Bagus

SUSAN

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hotel Management pada tanggal 27 Okt 2023
Thank you for your feedback!

8/10 Bagus

Joe

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hotel Management pada tanggal 17 Okt 2023
Thank you for your feedback!

10/10 Sangat Bagus

Tennie

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was very clean friendly staff!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hotel Management pada tanggal 16 Okt 2023
We are glad you enjoyed your stay, Tennie!