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Reviews of TownePlace Suites by Marriott College Park

2.5 out of 5
TownePlace Suites by Marriott College Park
9620 Baltimore Ave, College Park, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 195 out of 298 reviews" "
Rating 8 - Good. 63 out of 298 reviews" "
Rating 6 - Okay. 17 out of 298 reviews" "
Rating 4 - Poor. 10 out of 298 reviews" "
Rating 2 - Terrible. 13 out of 298 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a family
Stayed 2 nights in May 2024
Response from hh on 22 May 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and a nice size. Convenient parking and breakfast , great for a quick visit to the local university-
Stayed 1 night in May 2024
Response from tt on 22 May 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

8/10 Good

Lionel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent studio accommodation with kitchen amenities and updated rooms. However, toilet was blocked twice and though they fixed it the first time, there wasn’t anyone available to unclog it the second time and they only had one plunger that was loaned out to a guest. This incident marred an otherwise comfortable stay.
Stayed 2 nights in May 2024
Response from hh on 22 May 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Tons
Stayed 1 night in May 2024

10/10 Excellent

Jude Dinesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from xx on 1 May 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from zz on 24 Apr 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

6/10 Okay

Dana, Old Saybrook

Travelled with family
Disliked: Cleanliness
Not the greatest location. Just a few miles away it is much nicer. Did not understand why parking was $23/night when it is literally just the parking lot to the side of the building. Was traveling to numerous states that week. Stayed in 3 other hotels between VA, MD and DE. Parking was either free or not more than $10. 2 of those hotels had garages. Breakfast was a mad house both mornings with people pushing and shoving to get food. Would not stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from tt on 18 Apr 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

6/10 Okay

Kimberly, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Covenient location. Available parking. Nice kitchen amenities. Breakfast is bare bone almost minimalist but it will get you by long enough to go get food elsewhere. Queen beds are really only full size. Really, really need to bring back daily housekeeping, especially in a place where all rooms have full sized kitchens. Garbage needs to be changed daily in rooms without having to ask
Stayed 2 nights in Apr 2024

8/10 Good

Rong

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Decent price
Stayed 2 nights in Mar 2024
Response from YY on 4 Apr 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BB on 4 Apr 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit to our property. I appreciate your comments and I will share it with our team. I appreciate your accolades in rethinks ference to our staff. I ! Q improve our product and services for our valued guests. Again, thank you and we look forward to your next visit

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from yy on 13 Mar 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

6/10 Okay

douglas, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a room on the 2nd floor with a kitchenette. It was convenient to cook when we didn’t want to go out. Housekeeping did a great job of cleaning the room while we were out. We had the misfortune of having extremely loud guests staying in the room above us. After the 2nd night of little sleep, we notified management. They informed us those guests checked out that morning. That night we had more noisy guests above our room. Next time I’ll ask for the top floor. We returned to our room at 8PM on our last night to find neither of our room keys opened the door. Management reprogrammed our same keys which still did not work. He came up and tried his master key which also did not open the door. After 20 minutes he finally got us in the room by manually opening the door. He informed us the batteries were dying and would have someone from maintenance replace them the next morning. When maintenance arrived, his master key opened the door just fine. He said he didn’t believe it was an issue with the batteries but replaced them anyways. Not sure why the night manager didn’t try programming new keys for us. If it hadn’t been such a long day of sight seeing we would have been more understanding. We all were dog tired and just wanted to lay down. Hopefully future guests don’t have to experience what we did with noisy neighbors and issues with room keys.
Stayed 5 nights in Mar 2024
Response from tt on 6 Mar 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you. I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction. Our goal is to improve our product and services for our valued guests. In your case, we failed to meet those goals. Please look forward to hearing from me within the next 4 hours

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from yy on 25 Feb 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit to our property. I appreciate your comments and I will share it with our team. I appreciate your accolades in reThank Ference to our staff. I ! Q improve our product and services for our valued guests. Again, thank you and we look forward to your next visit. Have a great day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and would DEFINITLY stay again.
Start to finish this was a top notch stay. Friendly and welcoming staff, spacious and exceptionally clean room, nice breakfast selections, and a quick drive to the XFinity Center. Highly recommend!!
Stayed 1 night in Feb 2024
Response from xx on 5 Feb 2024
I appreciate your feedback and I will share it with our team. Our goal is to continually improve our product and services for our valued guests. Again, thank you and we look forward to your next visit.

8/10 Good

Ann

Travelled with family
Liked: Amenities
Check in was seamless. Checked in online and picked up keys at the desk. Staff was super friendly. Lobby was spacious and there was a small sitting room off the lobby. Room was clean overall tho a few spots needed to be wiped off better. Lite breakfast available. If you mind noise, try to get a room that is not at the front of the building. We would stay here again.
Stayed 1 night in Feb 2024
Response from tt on 4 Feb 2024
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and room were clean. Was a little disappointed in the continental breakfast. I came down around 9 and a lot of things were out (no bacon or eggs).
Stayed 1 night in Feb 2024
Response from TT on 4 Feb 2024
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

2/10 Terrible

Heather

Stayed 3 nights in Jan 2024
Response from yy on 28 Jan 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit to our property. I appreciate your feedback and I will share it with our team. I am sorry to hear of your overall satisfaction with your stay. I apologize for any inconveniences that may have arisen during your visit. I would appreciate any further feedback that you would care to share. As you may or may not know, any category that is scored less than a 3 is considered a failure (by this survey system) and we are given a 0 for that category. These scores are very important to us because it affects many areas of our operation. Our goal is to continually improve our product and services for our valued guests. Any further information you would share is very helpful to us. Again, my apologies. I look forward to hearing from you.

8/10 Good

Satti

Stayed 1 night in Dec 2023
Response from vv on 23 Jan 2024
Thanks so much for your comments. It sounds like you had a lot of fun. I love reading the experiences of our guests, and yours is no exception.

6/10 Okay

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I found 2 roaches in room 106..I love the hotel, it's too bad more staff can't be afforded to keep building cleaner
Stayed 1 night in Dec 2023
Response from zz on 28 Jan 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you to I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction. Our goal is to continually improve our product and services for our valued guests. In your case, we failed to meet those goals. Please look forward to hearing from me.

8/10 Good

ATA UR RAHIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed around this past Christmas weekend and had a suite booked which was amazing. Staff was great except for the night girl on the front desk (probably Saturday night) who was lazy and unprofessional. Otherwise I would give 5 stars.
Stayed 3 nights in Dec 2023
Response from tt on 28 Jan 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room. The shower area was awesome
Stayed 1 night in Dec 2023
Response from tt on 28 Jan 2024
Thanks so much for your comments. It sounds like you had a lot of fun. I love reading the experiences of our guests, and yours is no exception.

2/10 Terrible

Hector

Disliked: Staff & service
Person at desk was very rude
Response from zz on 25 Feb 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit to our property. I appreciate your feedback and I will share it with our team. I am sorry to hear of your overall satisfaction with your stay. I apologize for any inconveniences that may have arisen during your visit. I would appreciate any further feedback that you would care to share. As you may or may not know, any category that is scored less than a 4 is considered a failure (by this survey system) and we are given a 0 for that category. These scores are very important to us because it affects many areas of our operation. Our goal is to continually improve our product and services for our valued guests. Any further information you would share is very helpful to us. Again, my apologies. I look forward to hearing from you

6/10 Okay

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel on numerous occasions. This time around- I was very disappointed due to the noise and disturbance that I encountered. On my first night- someone/ stranger knocked on aggressively. When I attempted to yell. They ran away. I called front desk as I was very shaken and wanted to call police. However, front desk assured me that I was safe, and they had 24 hrs cameras and will look into it. I felt comfortable enough to go and sleep. Second night- there was a group of teenagers that were screaming and running up and down the hallways. Couldn't sleep again, so once again notified the front desk and they were to look into the matter. These 2 incidents really frustrated me so much. However, I will say that the front desk staff were responsive and attempted to ease my anxiety and I was given a late check-out on my departure day to rest before catching my flight that evening and this was truly appreciated. I will definitely go back again, because I love the suite accommodations that I get there.
Stayed 2 nights in Dec 2023
Response from ff on 28 Jan 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you. I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction. Our goal is to improve our product and services for our valued guests. In your case, we failed to meet those goals. Please look forward to hearing from me.

6/10 Okay

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
The Netflix didn't work on tv. Also you cant connect your phone to the tv either. Wifi wasn't that fast for your personal devices.
Stayed 3 nights in Nov 2023

10/10 Excellent

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly Beautiful accomodations Breakfast Clean Friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

SANKARRAMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room. Excellent staff and service. The only minor problem I had was with the variety on the morning breakfast. No banana, no bread.
Stayed 1 night in Nov 2023

8/10 Good

Tuarone

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great for my family. It had all the amenities.
Stayed 1 night in Oct 2023
Response from TT on 3 Nov 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

Jessymar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near FedEx field & Metro
This has been the cleanest hotel room I have ever stayed at! The front desk clerk was curteous & helpful letting us know that the metro is about 1 mile away, green line. But it's not walking distance. About 10-15 drive and on a Saturday parking was free. Took us only about 20 min to travel to DC in the metro. The breakfast was good, wish the home fries were warmer. The waffle maker made yummy waffles & they offered many toppings (syrup, rasberry, choc chips, almonds, etc). They had yogurts, cold cereals, hot oatmeal, cow's milk, oat milk, hard boiled cage free eggs. Overall my husband and I loved it and were satisfied to head over to an Eagles game at FedEx field, only 20 min away. There are plenty of restaurants & retail stores nearby this hotel which is very convenient. I really enjoyed my stay here & totally recommend it!
Stayed 1 night in Oct 2023
Response from tt on 30 Oct 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

4/10 Poor

Todd

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from gg on 31 Oct 2023
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you. I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction.

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and Customer Service.
Stayed 1 night in Oct 2023
Response from tt on 31 Oct 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean lobby and room, friendly front desk oeesonnel
Stayed 1 night in Sep 2023
Response from ff on 30 Oct 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

John, Little Rock

Liked: Cleanliness, amenities, property conditions & facilities
Great management and staff.
Stayed 6 nights in Aug 2023
Response from yy on 31 Oct 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Cozy Suite Away from Home
We were in town visiting our daughter at Howard University and this location will be our regular hotel whenever we visit. This was our second time at this location. We like the cozy feel in our suite and the daily free breakfast is an additional plus. The hotel is always clean and staff are very friendly.
Stayed 2 nights in Sep 2023
Response from TT on 3 Nov 2023
I appreciate your feedback and I will share it with our team. Our goal is to continually improve our product and services for our valued guests. Again, thank you and we look forward to your next visit. Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team.

10/10 Excellent

Baihan

Liked: Cleanliness, property conditions & facilities
It is a very nice place to stay when visiting UMD. Definitely come back some other times
Stayed 5 nights in Aug 2023
Response from tt on 31 Oct 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from ff on 30 Oct 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

Jessie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Lionel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would rate it 6 stars if possible. Great value for a kitchen suite with breakfast included, and units that appear to be new / well maintained. I was also pleasantly surprised by the every other day room housekeeping service that I haven’t experienced since the pandemic. My only complaint is the lack of air conditioning (not working or broken down?) in the dining area where breakfast is served which they tried to remedy with a fan blower. Otherwise I would most certainly stay there again!
Stayed 6 nights in Aug 2023

6/10 Okay

Kedeisha, Jamaica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only issue with this property lies in being roomed on the first floor because once breakfast begins at 7am, it gets pretty noisy on the floor plus the smell of foods permeate into the rooms. Other than that, this is a great on frills hotel, has a kitchen, large restroom, office area, king sized bed, a couch and a little eating table. It is like living in a nice sized studio apartment.
Stayed 1 night in Aug 2023
Response from ss on 21 Aug 2023
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team members.

10/10 Excellent

Abigail

Liked: Cleanliness, property conditions & facilities
It was just what we needed.
Stayed 2 nights in Aug 2023
Response from tt on 21 Aug 2023
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team

10/10 Excellent

Masheba

Travelled with family
Liked: Cleanliness, room comfort
Wonderful Experience
Our stay was enjoyable. The front desk service was professional and pleasant. Our room was clean and spacious. We appreciated the amenities and toiletries being fully stocked. We will definitely utilize this hotel again.
Stayed 6 nights in Aug 2023

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, excellent customer service
Stayed 5 nights in Jul 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, room comfort
Great stay
The A/C in the lobby was broken. Didnt affect us but the counter people were hot! They had a good plan to fix it but it was around the 4th of july. Breakfast was great! All the staff was very friendly.
Stayed 2 nights in Jul 2023
Response from tt on 30 Jul 2023
I appreciate your feedback and I will share it with our team. Our goal is to continually improve our product and services for our valued guests. Again, thank you and we look forward to your next visit

10/10 Excellent

Zhaoming

Stayed 1 night in Jul 2023

10/10 Excellent

Karthikkumar

Liked: Cleanliness, amenities, property conditions & facilities
Good location ...close to college u green line which takes us to DC in 30 mins .
Stayed 5 nights in Jul 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was an exceptional property. It was brand new and very Clean. The breakfast was really. My room has a nice design, The desk area was one of the best I've seen. .
Stayed 1 night in Jul 2023
Response from tt on 19 Jul 2023
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

10/10 Excellent

Carolyn

Stayed 5 nights in Jul 2023

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and hospitable!
Stayed 1 night in Jul 2023
Response from rr on 19 Jul 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excellent

Jason

Stayed 1 night in Jul 2023
Response from dd on 21 Aug 2023
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team