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Hotel Costanera Concepcion

3.5 star property
Business travelers find the perfect balance at this Concepción hotel where productivity meets comfort with restaurant dining and connectivity options

Choose dates to view prices

Mercure Concepción provides a practical base for visitors with its well-equipped gym and business center. The on-site restaurant serves all three daily meals, while guests appreciate the convenience of free in-room WiFi and available dry cleaning/laundry services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is Rp1.356.149
Rp1.356.149 total
5 Jun - 6 Jun
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: CLP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CLP 30000 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total (up to 20 kg per pet)

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CLP 10000 per night (1 ft away)
  • Pet fee: CLP 30000 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: CLP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hotel Costanera Concepcion pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of CLP 30000 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Hotel Costanera Concepcion?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Hotel Costanera Concepcion on 5 Jun 2026 start from Rp1.356.149, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Costanera Concepcion?

Check-in start time: 3 PM; check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Hotel Costanera Concepcion?

Checkout is at noon. Late checkout is available for CLP 50 (subject to availability).

Does Hotel Costanera Concepcion provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Costanera Concepcion located?

Situated in Concepción, this hotel is within a 15-minute walk of Happyland and Catedral de la Santisima Concepcion. Plaza de la Independencia and Parque Ecuador are also within 1 mile (2 km). Concepción Station is 6 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 203 out of 378 reviews
Rating 8 - Good. 96 out of 378 reviews
Rating 6 - Okay. 50 out of 378 reviews
Rating 4 - Poor. 19 out of 378 reviews
Rating 2 - Terrible. 10 out of 378 reviews

Reviews

Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central hotel to stay at, my experience with the staff was good, they’re were efficient on their job and friendly! Stocked bar and a good hotel restaurant!
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better and better

Beautiful views, excellent location, spacious room, clean and nicely appointed. Impressive breakfast.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Concepcion Mercur

Super frienly staff , easy parking
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Sherry Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Modern Hotel, Good food, too close to construction and railroad station
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, not great

Very good service. Clean and nice. Food was ok, but few options in the menu. Breakfast was so-so
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nicely kept and presented. AC in room didn’t work but it was repaired promptly. There’s a train next to the building and there are minimal room amenities.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room they give me, had bad smell, i call immediately to the reception and they change me for another room.
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

It could be better

Check In was at 3pm instead of 2pm, as most hotels in Chile use to. Paper bin in the bathroom was dirty when we arrive to the room. When you get a shower you'll spread a lot of water in the bathroom floor. Bathroom doesn't have an exhaust fan. Hotel doesn't have Room Service.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto para viaje de negocios
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities
Buena atencion del personal
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Bianca

Liked: Amenities
Os quartos sao antigo. Havia um time de futebol hospedados sem muita supervisão que fizeram bagunca por toda noite. A academia é muito simples, poderia ter pelo menos um armario para colocar nossos pertencentes e mais pesos.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospedagem espetacular. Atendimento do recepcionista Jesus fez toda a diferença. O quarto era perfeito, vista linda do por do sol, silencioso, chuveiro com ótima pressão e temperatura, a cama grande eextremamente confortável. Foi sem dúvida o melhor custo benefício que já nos hospedamos até hoje.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, servicio y comodidad
Stayed 1 night in Aug 2025
Verified

8/10 Good

vanessa

Liked: Staff & service, property conditions & facilities, room comfort

Hotel a olhedor

Local acolhedor , atendimento pelos funcionários incrível
Stayed 25 nights in May 2025
Verified

10/10 Excellent

Diana Marcela

Liked: Cleanliness, amenities
Buena atención, habitación cómoda, desayuno rico
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

¡Gracias, Mercure!

Me quedé bien aquí, creo que es la mejor opción de Concepción. El personal es muy amable y les gusta ayudar a sus huéspedes. La comida en la noche es excelente, las habitaciones y sus camas muy cómodas. ¡Gracias!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención de personal de recepción y de restaurante.
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

Angel

Liked: Cleanliness, staff & service
En la página dicen ser friendly pero hay que pagar 30 mil pesos más Impuesto por noche, igual dicen que tienen estacionamiento y en realidad hay que pagar 9 mil pesos. Por lo demás bien ubicado personal muy amable, comidas Excelente. La nevera en la habitación vacía
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo servicio

Llegué y no hicieron válida la recervacion. Y me quedé sin hotel. Es el colmo pésimo servicio. Dijeron que ustedes nunca le mandaron mi recervacion. Tuve que conseguir otro Hotel. Y me dijeron que como no pague en HOTELS.COM nunca les mandaron mi recervacion.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Auteliano Antunes dos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel vale o seu preço

O hotel é bom e bem localizado. O atendimento foi ótimo. Quando tive problemas com o primeiro quarto (umidade), deram um upgrade para outro bem melhor. O café da manhã é fantástico
Stayed 4 nights in Oct 2024
Verified

6/10 Okay

Claudia Garay

Liked: Cleanliness, staff & service
No funcionaban varias luces en la habitación y no se veían varios canales en la TV. Otros tantos con un sonido terrible.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom. Vista da cidade. Nao tenho o que reclamar.
Stayed 3 nights in Jun 2024
Verified

4/10 Poor

Eduardo Suarez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay un tren pasando no sé cada 15 minutos y qué hace literalmente retumbar la habitación con el característico silbato. Por otra parte el estacionamiento no está incluído. Además cobran el IVA aunque hagas la reserva por expedia o a través de su aplicación de socio de hotel no te salvas. Otra cosa que no me gustó es que cobran con la tarjeta sin siquiera mostrar la pantalla entonces Uno no sabe lo que está pagando por esta razón la recepcionista accidentalmente presionó que sí al cobro de una comisión extra en la tarjeta, un impuesto por usar tarjetas extranjeras que cobran en algunos lugares en Chile. Rescato la buena disposición y que la recepcionista se tomó con tranquilidad el tener que anular la transacción. Otra cosa es que la habitación es demasiado oscura y además el agua caliente demora un montón paradójicamente dicen ahí que hay que cuidar el agua.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supera las expectativas

Muy buen hotel, restaurant muy agradable y si bien la carta no es muy amplia, lo que hay es muy sabroso. El único pero fue que el aire acondicionado de la pieza de mis hijos no funciona
Stayed 1 night in May 2024
Verified

8/10 Good

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estadía , personal amable , buen desayuno , lo único en contra son las bocinas de metro tren que a veces puedes desparte
Stayed 2 nights in Mar 2024