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"Floors appeared dirty in room and bathroom as well as shower. Water pressure was also horrible. Rest of the property was aesthetically pleasing. Food was typical resort food with some notable dishes including oxtail, stew chx, and other Jamaican staples. Lobster night was terrible. The well anticipated steak house was comical. Boxed Mac and cheese advertised as shrimp Mac and cheese except there was no shrimp! Better steak was served at the buffet. Entertainment during the night was lacking. Just a water park and small play room exists for kids. Foam party was son and my child enjoyed it. Staff was exceptional. It’s a maybe to stay there again. "

"What really saves this property is that it’s relatively new. The rooms were modern, clean, and well-maintained, which made the stay comfortable. That said, the food was average at best, and the service didn’t match what you’d expect from an all-inclusive. The staff often came across as disengaged, with a noticeable lack of warmth or attentiveness. If you’re traveling with kids and just need a clean, easy, all-inclusive setup, it’s acceptable. But if you’re expecting quality food, good drinks, and a more elevated experience, this may not be the right fit"

"It was wonderful."

"Amazing resort with incredible staff and superior location!"

"Excellent staff. Had a wonderful vacation!"

"PRINCESS GRAND JAMAICA – NOT READY FOR GUESTS We expected a polished experience, but this resort feels like an extended soft opening with significant operational issues. Room service is not included and costs $15 per order, which is not clearly communicated. Dining is a major problem. There are no reservations, and if you arrive after 5:45 pm, waits can reach 2–3 hours. You need to line up before 5:30 pm just to eat at a reasonable time. Despite advertising multiple restaurants, access is very limited. Families realistically only have access to 4 restaurants plus the sports bar. Others require no kids and an extra ~$30 per person. Food quality is poor. The buffet was often the best option. The Italian restaurant was acceptable, but most others were disappointing. Food labeling was unreliable, and allergy awareness was inconsistent, which is concerning. Service overall feels understaffed. Pool service is minimal, food wait times can be 50 minutes, and housekeeping was inconsistent, including lack of towels. Pools were sometimes cloudy, and there were safety issues with unsecured umbrellas. Many positive reviews seem to come from guests on the Senses side or with Platinum upgrades, which offer a different experience. That upgrade may be worth considering. Positives: rooms are new and clean, the coffee shop is excellent, and the entertainment team stands out. Bottom line: there is potential, but in its current state I would strongly recommend waiting before booking."

"This was our 2nd Riu as a family in the past year. We appreciate the double rooms for a family with teenagers. Very clean resort and staff did a great job. Looking forward to finding our next destination with a Riu resort!"

"Amazing! "

"Staff was unfriendly. "