"All the staff were welcoming and very helpful: top marks, as was the food/drink offerings and opportunity to pre-book on-site parking.
The lingering musty carpet smell throughout was off-putting and the window openings in our room were limited (probably for safety reasons), but this meant the ledges and tops of the windows (and the curtain rail) were blackened with dust and grime - not a pretty outlook for guests.
I appreciate that this aspect of room cleaning could not be undertaken by the daily cleaning crew, but couldn't the maintainence team undertake a schedule of unlocking the windows in say, 5 or more vacant rooms a day to enable all the windows and curtain rails to be cleaned properly (and carpets) until the jobs were completed. Give them a bonus if the jobs are completed satisfactorily and ahead of schedule.
I am not a moaner, just giving honest feed back as requested."
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