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"VERY KIND STAFF AND LOVELY FACILITY"

"The room was clean but it had a couple of major problems. First one of the lights in the bathroom has a major short which is a fire hazard. Second is plumbing ran most of the night due to needing new inside tank parts. Third shower curtain needed remounted. For the last thing when asked if I could change rooms due to the main issue of the fire hazard was treated like I had now idea what I was talking about so I took him up showed the problems then was accused of smoking in the room when I never did and was told that I can’t even throw a cigarette butt away in the trash there. "

"Staff was so professional and kind. Room was very comfortable and clean!!"

"The hotel was nice. The room was very spacious. The building was remodeled into a hotel as far as I understood. Lots of historic items, furniture, and photos. The only drawback was a missing ottoman and a tea tray which was shown in the image. But the front desk was helpful and they arranged for a small table. The breakfast spread was huge and every item was tasty. Parking was also easy and since it’s underground, I felt quite safe. "

"Great close to freeway place to stay on way to Portland!"

"Comfortable, clean room. Front desk staff were exceptional. "

"TOO MANY ISSUES WITH THIS HOTEL SALEM ON OUR STAY. We checked-in late around 9 PM. After being outside watching 2 college baseball games in the cold, we just wanted to go to the hotel and go to sleep. The first issue was my keycard was NOT opening the door so I used my wife's keycard which worked. The second issue was the left sink was not draining, luckily the right sink was working. The third issue was the body wash container was empty so we used the small hand bar soap when taking a shower. The fourth issue was they had 2 maintenance workers come in our room in the morning to check the fire sprinkler while we were in the room eating breakfast. We checked out the next morning and the front desk person said their system was down. I informed the front desk these issues at check out so they can fix it for the next person staying in that room. I travel a lot and this was not a pleasant experience at the Hotel Salem. "

"Ants in my first room. Got second room because I needed a room for disabled. Expedia messed this up. This was not a choice on Expedia. I asked for it via contact with property. They did not receive it. I had to pay extra for the ADA room and it was/is very nice. (Extended my stay for unforseen reasons.)"

"I found cockroaches in my bathroom. They even got into the shower when my son was showering. I took pictures and a video. I very kindly and quietly approached the front desk and spoke with a very nice young lady who promised me a call from the manager immediately. I never received a call. I then emailed the hotel with details and requesting at the very least a response, and I still received nothing. Not a single word. I have worked in the hotel industry. I would have refunded my stay immediately and apologized and taken care of this issue but this hotel management did NOTHING. Very disappointing. "