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"From the moment I arrived I was treated so well. I was escorted to my room. Offered dim sum service for the first night complimentary, then the second night there were cold grapes on the table when I got back for the night. The fridge was also stocked with drinks also complimentary. The staff was readily available over text. Breakfast was amazing, I ordered room service several times throughout my stay and the bathtub was amazing and well kept. I also got a massage and used the spa. Overall a great stay one of the best hotels I’ve stayed at by far. Only regret I wanted to have dinner at the tower but I didn’t make my reservation in time. "

"Fabulous room, Comfiest bed, clean, great views everything we needed."

"Very nice staff, very home welcoming "

"Check in very fast. Room is spectacular and spacious"

"The room was so spacious and clean. Bed was super comfortable and the staff were extremely attentive and helpful. "

"It is too bad that the system only gave out 5 stars. I would give rate it six stars for this stay if I can. The room was clean. You can immediately feel the warm welcome from the staff the moment you check-in. The butler services were excellent to say the least. The only small glitch would be if the windows were with less water stain. Other than that, everything was better than perfect. Well done. "

"I received a big room upgrade for free. It was out of this world. The location is excellent, the staff were excellent and the property has been maintained to a high standard. I highly recommend this hotel, it is world class and amazing value for money."

"I had a wonderful experience during my stay at Grand Hyatt Macau. The hotel is beautiful, clean, and very comfortable, with great facilities and a welcoming atmosphere especially on the decorating of my anniversaries. A special shout-out to Katrina, who provided exceptional service throughout my stay. She was warm, attentive, and very professional. Her friendly attitude and willingness to help truly made my experience memorable. Staff like Katrina are the reason I will definitely return and recommend Grand Hyatt Macau to others. Thank you, Grand Hyatt Macau, and especially Katrina, for the great hospitality"

"Excellent service and luxury hotel decor and great facilities"