"The laundry is a great & needed amenity. They should anticipate front desk help in a more thoughtful and accommodating way. Maybe staff up quickly when knowledge of flight anomalies are broadly forecasts, anticipated or happening. I, and other patrons waiting over an hour to get rooms assigned because they were cleaning, and no extras were available to help the front desk expedite room assignments. There were notably broadcasts problems with flight delays and cancellations all over the media."
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